Assistant Manager Reservation

Fairmont Hotels &amp; Resorts

1 - 3 years

2 - 6 Lacs

Pune

Posted:3 weeks ago| Platform:

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Skills Required

Hospitality Reservation Hospitality management Analytical Scheduling Revenue management Customer service Continuous improvement Operations Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our dynamic team in Pune, Maharashtra. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.

Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes
Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
Handle complex reservations and guest inquiries, providing professional and courteous service at all times
Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
Generate and analyze reservation reports, providing insights to support data-driven decision-making
Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
Assist in scheduling and payroll management for the reservations team
Participate actively in the recruitment and training of reservations staff
Support the implementation of new technologies and systems to improve reservations processes.

Previous leadership experience in a hotel environment, preferably in reservations management
Strong working knowledge of Opera Property Manager System (PMS)
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments
Proven problem-solving skills and ability to make sound decisions in a fast-paced environment
Proficiency in Microsoft Office suite, particularly Word and Excel
Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously
Bachelors degree in Hospitality Management or related field preferred
Knowledge of revenue management principles and practices
Fluency in Arabic and English required; additional language skills are a plus
Demonstrated ability to work well under pressure and adapt to changing priorities
Commitment to maintaining a professional demeanor and delivering exceptional customer service
Familiarity with local hospitality industry trends and regulations in Saudi Arabia

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