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Description
Company Overview - Indkal Technologies is a fast-growing Indian consumer electronics and home appliances company, founded in 2020 and headquartered in Bengaluru. The company operates under global trademark licensing agreements for brands such as Acer and Black & Decker, and has also introduced its in-house brand Wobble. - With a strong emphasis on 'Make in India', the company manufactures over 70% of its product range locally and aims for 90% localization by end of 2024. Indkal's diverse product portfolio includes Smart TVs, Air Conditioners, Washing Machines, Smartphones (launched May 2025), and TWS Audio Products. - Indkal is currently present in 12,000+ retail stores across India and is on a path of aggressive growth, aiming to become one of the leading players in the Indian consumer electronics space Job Summary: Person should be experienced professional with a strong background in the home appliances and consumer durables industry. This role is responsible for overseeing product quality, monitoring field performance, and leading quality improvement initiatives. Key responsibilities include managing field quality, conducting failure analysis, and implementing corrective action plans to enhance customer satisfaction and ensure product reliability. Key Responsibilities: - Quality improvement plans based on field feedback and failure trends. - Monitor and analyse field quality data, including Field Failure Rate (FFR), returns, and customer complaints. - Drive Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA) to address field issues. - Coordinate with service teams, vendors, and manufacturing units to resolve product performance issues. - Develop and execute quality improvement plans based on field feedback and failure trends. - Prepare and present reports related to field performance, warranty analysis, and product reliability. - Lead cross-functional quality review meetings and follow up on improvement actions. - Work closely with R&D, Manufacturing, and After-Sales teams to enhance product quality and durability. - Ensure compliance with internal quality standards and regulatory requirements. - Conduct audits and training sessions to improve quality awareness and standards across the supply chain. Candidate Requirements: - Bachelor's degree in mechanical or electrical engineering. - 5-7 years of relevant experience in Quality Control within the home appliances industry. - Proven expertise in Field Quality, Field Failure Analysis, and Improvement Plan Execution. - Strong analytical and problem-solving skills. - Excellent communication, reporting, and stakeholder management abilities. - Proficient in MS Office tools (Excel, PowerPoint, Word). - Familiarity with ISO standards, 8D, FMEA, and other quality tools will be an advantage. Show more Show less
