Customer Care Executive

Job Description

Job Title: Customer Care Executive Department: Customer Service Base Location: HSR Layout, Bangalore About Indkal Technologies Indkal Technologies is a leading consumer electronics company , operating under Acer and Black & Decker’s trademark licensing agreements in India while also marketing its own brand, Wobble . With a strong Make in India focus, the company is expanding its portfolio to include AI-powered TVs and smartphones (launching in 2025). As part of our customer-first approach , we are hiring Customer Care Executives to ensure a seamless customer support experience . Role Overview The Customer Care Executive will be responsible for handling customer queries, complaints, and support requests through multiple communication channels ( calls, emails, chats, and social media ). The role requires strong problem-solving skills, product knowledge, and excellent communication to deliver a superior customer experience. Key Responsibilities Customer Support & Query Handling · Handle incoming customer queries via calls, emails, chat, and social media . · Provide accurate product information, troubleshooting steps, and resolution for concerns related to smartphones, TVs, and home appliances . · Resolve customer complaints efficiently , ensuring high first-call resolution (FCR) . · Maintain politeness, professionalism, and empathy in every interaction. · Ensure adherence to service SLAs and maintain quality standards . Technical & Warranty Support · Assist customers with mobile device issues, software updates, and network troubleshooting . · Guide customers on warranty policies, service center locations, and repair procedures . · Escalate complex technical issues to the relevant teams and ensure timely resolution. Documentation & Reporting · Maintain accurate records of customer interactions in the CRM system. · Share daily reports on common queries, issues, and resolutions. · Work closely with the Quality & Training teams to improve service efficiency. Qualifications & Skills · Experience: 1-3 years in Customer Support/Call Center , preferably in mobility, electronics, or telecom industry . · Languages: Must be fluent in English, Hindi, and at least one South Indian language . Technical Skills: Experience in CRM systems, ticketing tools, and MS Office . Knowledge of smartphone troubleshooting, Android/iOS basics, and customer engagement techniques . Soft Skills: Excellent communication and problem-solving abilities. Ability to handle irate customers and resolve issues calmly . Strong listening and multitasking skills. Work Details & Schedule Work Timings: 9-hour shift between 9 AM – 8 PM (Rotational shifts) Work Days: 7 days working ( 1 rotational off per week ) Work Mode: Office-based Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹28,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Language: Hindi (Required) English (Required) Work Location: In person