Assistant Manager Operations - PSI

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

POSITION SUMMARY

As an Assistant Manager you will lead our team leads and the staff under their respective teams on a day-to-day basis. You will be leading a team of Live Online proctors who are responsible for Adhering live examination from various schools, clients and organizations with high regard to the exam integrity and identity verification, eligibility verification, and test environment securities.

This role is a key position within the growing ETS team. As we operate 24/7, team members will be required to work on a rotational shift. ETS will provide one-way cab service during off-hours only.

You will be primarily responsible for working as liaison with Operation leadership and our proctoring teams to plan and execute day-to-day functions while maintaining our higher quality standards. You will enforce strict shift adherence on the floor. You will work closely with workforce management teams to build weekly rosters and travel schedules.

Your key insight into optimizing operations will help teams build various SOPs and streamline internal team functions.

COMPANY PROFILE

ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning.

PSI Services powers world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive, and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at: https://www.psiexams.com/ (ETS owned company – https://www.ets.org/)

PRIMARY RESPONSIBILITIES

• Basic proficiency in utilizing spreadsheet software for data entry and simple analysis.
• Shows interest in identifying inefficiencies and contributing to process improvement initiatives within the team.
• Ability to manage basic tasks, set priorities, and meet deadlines in a dynamic operational environment.
• Demonstrates adaptability to learn new skills and adjust to the evolving demands of the role.
• Demonstrate ability to analyze & react to quality & performance metrics to drive quality & efficiencies within team
• Willingness to collaborate within the team and learn from experienced members in a supportive environment.
• Demonstrate sound business judgment, proven ability to influence others & strong decision-making skills
• Prepare and be part of monthly and quarterly business reviews
• Work with senior Operations Manager to manage attrition and onboard new staff
• Serve as liaison with staff, executives, senior leaders, stakeholders and department heads for the center
• Partner with other senior leaders in cross functional teams for decision-making, program management, and initiative implementation while maintaining KPI benchmark.
• Adhere to ethical standards, maintain confidentiality, and comply with the laws and regulations applicable to your job function.

KNOWLEDGE / SKILLS

• Strong analytical skills and the ability to interpret complex reports
• Excellent communication and collaboration skills, with the ability to influence stakeholders at all levels.
• Willingness to work in Shifts as per allocated roster and Country to work, fine to work in night shift as well.
• Meet English language proficiency at a minimum level of TOEIC Link B1 or equivalent internationally recognized qualification.

EDUCATION AND EXPERIENCE

• Bachelor's degree and above.
• Should have 6+ years of experience in Production/ Operation / Maintenance while working with large teams.
• Previous experience as team leader in a production environment or shown ability in a skilled operative position?

#LI-SS1

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
From: ETS GCC