Assistant Manager – Operations

Position:

Location:

Experience:

Languages:

Company Overview

Job Role Summary

Responsibilities

• Manage and resolve all battery-related service complaints, ensuring timely resolution and minimal downtime.
• Monitor battery performance metrics and collaborate with service teams for preventive action.
• Ensure high fleet uptime by proactively managing vehicle servicing, repairs, and breakdown escalations.
• Supervise daily field executive tasks including scheduling, monitoring, and performance oversight.
• Act as the first point of contact for field-level escalations and provide operational support to resolve issues.
• Coordinate with logistics, production, and lab teams to align field demands with backend service capacity.
• Support deployment of vehicles, batteries, and charging infrastructure at partner stores and new locations.
• Scout, evaluate, and close potential EV charging point locations in high-demand areas.
• Liaise with landowners, conduct site feasibility checks, and coordinate site readiness with infra teams.
• Track operational KPIs, deployment progress, inventory movement, and service timelines.
• Support new store onboarding, rider enablement, and field readiness for infrastructure rollout.
• Identify process gaps and drive continuous improvements to enhance field efficiency and service quality.
  

Skills & Qualifications

• 2–3 years of experience in operations, preferably in logistics, mobility, EV, or fleet-based domains.
• Strong leadership and team management abilities, especially for coordinating field teams.
• Excellent problem-solving skills with a bias for action in fast-paced environments.
• Fluent in English and Tamil (mandatory) to communicate with riders, vendors, and internal teams.
• Proficiency with tools like MS Excel, Google Sheets, dashboards, and mobile ops apps.
• Basic understanding of EVs, battery systems, or fleet operations is a plus.
• Willingness to work on-ground frequently and travel locally as required.
• Strong interpersonal and stakeholder management skills.
• Bachelor’s degree in Engineering, Logistics, Business, or a related field preferred