Assistant Manager- Marketplace Sales

TripXL is a fast-growing travel marketplace that’s changing the way people plan and enjoy leisure travel. We connect travelers with verified local travel experts, helping them create smooth, personalized, and memorable travel experiences. With strong roots in trusted brands like AIRIQ and Udaan Hotels, TripXL brings a mix of experience and innovation to the travel industry. Our startup culture combines agility, integrity, and high performance, while our headquarters in Siliguri reflect our vision of building travel excellence outside India’s big cities.

Your Role:

As an Assistant Manager – Marketplace Sales, you will lead a team of Sales Executives handling either international or domestic destinations on the TripXL platform. You will be responsible for driving destination-specific growth, achieving sales targets through assigned travel agents, and nurturing your team’s performance. This role combines sales leadership, CRM expertise, agent management, and a data-driven approach to grow our marketplace effectively.Own and drive sales performance for assigned domestic or international destinations.

Key Responsibilities:

• Own and drive sales performance for assigned domestic or international destinations.
• Achieve monthly revenue and conversion targets at the cluster/destination level.
• Ensure high Conversion Ratios for all destinations handled.
• Monitor and improve the Quotation-to-Closure rate across assigned destinations.
• Track hot funnel percentage to ensure a healthy pipeline of potential conversions.
• Ensure timely and consistent AH-wise (Agent Handler) follow-up adherence using reports and scorecards.
• Identify and reduce missed or delayed follow-ups at the destination level.
• Conduct regular 1:1 feedback and coaching sessions with team members to support performance improvement.
• Identify and actively support underperforming team members, with action plans and follow-up on progress.
• Plan and execute daily team huddles to align goals, resolve blockers, and track execution.
• Submit timely daily/weekly performance reports with key highlights, challenges, and next steps.
• Track and report the number of action plans created for bottom performers and measure their outcomes.
• Drive destination-level growth through data-backed strategies and improved agent performance.
• Maintain discipline, accountability, and skill development within the team to ensure consistent performance.
• Support CRM hygiene, lead pipeline management, and ensure data accuracy for tracking and reporting.
• Collaborate with cross-functional teams (pre-sales, ops, product) to address gaps and boost performance.

Skills We’re Looking For:

• Graduate in any stream; MBA preferred.
• 4–6 years of experience in sales - preferably in travel, BPO, or marketplace platforms.
• Proven experience managing a sales team (8–10 members minimum).
• Strong verbal and written communication in English and Hindi. Highly data-driven with experience working on CRMs and sales dashboards.
• Strong organizational skills and ability to multitask and manage deadlines.
• Ability to work in a fast-paced startup environment with a solution-focused mindset.
• Familiarity with sales funnels, performance dashboards, and reporting tools like Google Sheets, Excel (pivot tables, formulas).
• Bonus Skills
• Prior experience in the travel, tourism, or hospitality industry, especially in a B2C or B2B2C environment
• Ability to coach and upskill sales teams, with a track record of improving underperforming team members
• Understanding of lead qualification frameworks (BANT, CHAMP, etc.) and consultative selling techniques
• Strong problem-solving mindset with the ability to work under pressure and meet tight deadlines
• Comfortable in a startup culture – agile, accountable, self-motivated, and open to wearing multiple hats
• Passionate about travel, destinations, and creating high-quality experiences for customers and agents alike

Why Join Us?

 Be part of a fast-moving startup backed by proven travel leaders (AIRIQ, Udaan Hotels)

 Work in a results-driven, supportive environment with clear goals

 Learn about destinations, marketplaces, and real travel operations

 Grow your career through hands-on experience and recognition

 Enjoy the best of both worlds: a fast-paced urban job in the peaceful, green city of Siliguri

If you’re passionate about travel and excited to grow with a startup that’s shaping the future of Indian travel—we’d love to hear from you!

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Health insurance

Schedule:

• Day shift

Work Location: In person