Assistant Manager - IT Operations & Infrastructure

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsWe are seeking a highly skilled L3 Cloud Engineer specializing in AWS/GCP Cloud Service Provider (CSP) environments. This role requires deep expertise in AWS/GCP cloud infrastructure, automation, security, performance optimization, and troubleshooting. You will be responsible for designing, implementing, and maintaining scalable and highly available AWS solutions, as well as serving as the final escalation point for complex cloud-related incidents.As a senior cloud engineer, you will also work on cloud migration projects, automation strategies, and infrastructure-as-code (IaC) deployments while collaborating with cross-functional teams to ensure best practices and security compliance.

Major Duties & Responsibilities

AWS/GCP Cloud Infrastructure Design & Operations:Architect, deploy, and manage highly available AWS cloud environments.Optimize and maintain AWS services such as EC2, S3, RDS, Lambda, Route 53, VPC, ELB, and CloudFront.Assist in troubleshooting GCP networking, compute, and storage issues.Implement AWS Well-Architected Framework best practices for performance, cost efficiency, and security.Manage multi-account AWS/GCP environments using AWS Organizations and Control Tower.Optimize networking and connectivity between AWS services and on-premise/hybrid infrastructure.

Automation & Infrastructure As Code (IaC)

Automate cloud infrastructure deployment using Terraform, AWS CloudFormation, and Ansible.Utilize AWS Systems Manager (SSM), AWS Lambda, and Step Functions for automation and orchestration.Develop CI/CD pipelines using AWS Code Pipeline, Jenkins, GitHub Actions, or GitLab CI/CD.Automate patch management, compliance enforcement, and resource provisioning in AWS.

Security, Compliance & Governance

Implement AWS security best practices, including IAM roles, least privilege policies, security groups, and KMS encryption.Monitor security threats using AWS Security Hub, GuardDuty, and CloudTrail.Ensure compliance with ISO 27001, NIST, CIS, SOC2, HIPAA, and GDPR standards.Implement AWS Backup, disaster recovery (DR), and business continuity strategies.

Monitoring, Troubleshooting & Performance Optimization

Act as the final escalation point for AWS cloud-related incidents.Monitor cloud infrastructure using AWS CloudWatch, CloudTrail, AWS Config, and third-party tools (Datadog, Splunk, Prometheus, Grafana, etc.).Troubleshoot network, compute, storage, and security issues in AWS environments.Perform root cause analysis (RCA) and implement permanent fixes for AWS-related outages.

Cloud Migration & Optimization

Lead cloud migration projects from on-premises or other cloud providers to AWS.Optimize AWS resource allocation and cost management using AWS Cost Explorer and Savings Plans.Implement hybrid cloud solutions with AWS Direct Connect, VPN, and AWS Outposts.

Collaboration & Technical Leadership

Work closely with DevOps, security, networking, and application teams to enhance AWS cloud solutions.Mentor and provide technical guidance to L1 and L2 engineers.Create and maintain technical documentation, SOPs, and knowledge bases.Participate in design and architecture reviews for AWS cloud environments.Bachelor’s or Master’s degree in Computer Science, IT, or related field (or equivalent experience).7+ years of experience in AWS cloud engineering, infrastructure operations, and automation.Expertise in AWS services, including EC2, VPC, RDS, Lambda, CloudFormation, S3, Route 53, ELB, and Auto Scaling.Strong knowledge of networking (VPC, VPN, Direct Connect, Route 53, Load Balancers, Security Groups, NACLs).Proficiency in Python, Bash, or PowerShell scripting for automation and cloud operations.Experience with Infrastructure as Code (Terraform, AWS CloudFormation, Ansible, or Chef).Strong understanding of AWS IAM, security best practices, and compliance frameworks.Experience troubleshooting networking, storage, and performance optimization in AWS.