JLL empowers you to shape a brighter way
.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL Business Services (JBS)
JBS is where JLL's operational expertise comes to life across our global delivery platform spanning India, the Philippines, China, Poland, Costa Rica, and the US. We blend exceptional talent with proven methodologies to handle operational complexity so our colleagues can focus on clients and growth. Our services transform processes through people and technology to deliver measurable results that reduce costs and increase JLL's margins. As JLL's operations and capability experts, we are the engine that powers our collective success by ensuring effective operational delivery that meets the needs of our organization and clients.
Our team:
Operations, Governance & Optimization (OGO) is the oil in the engine of JBS. The team works together to design, build, and manage the systems that drive outcomes for JBS, support transparency in our engagements with the business, and enable us to demonstrate efficiency at scale.
What this job involves:
As a Assistant Manager in Global Governance for JBS, you'll play a pivotal role in ensuring organizational excellence through governance framework development, management, and oversight. This position offers the opportunity to create and sustain robust governance structures that support business objectives across our global operations. You'll collaborate with cross-functional teams to develop, implement, and monitor governance policies and procedures that drive accountability and transparency. Working at the intersection of compliance, risk management, and strategic planning, you'll help shape a brighter way for our Operations teams by ensuring our governance practices ensure the stability to support sustainable operations.
What your day-to-day will look like:
- Manage the JBS Governance Framework – this means leading the review process, ensuring comprehensive updates, and building new components
- Lead stakeholder alignment by coordinating with capability leads, process owners, and leadership teams
- Oversee governance components across various capabilities, providing a unified view to ensure consistency and adherence to established frameworks
- Lead process re-certification governance at several intervals throughout the year, maintaining compliance and operational standards across all JBS functions
- Collaborate with the Knowledge Management team to audit and govern site and content management systems, supporting adoption of best practices
- Support audit coordination and response activities, serving as a liaison between auditors and operational teams to ensure seamless information flow and timely resolution
Required Skills and Experience:
- Bachelor's degree in Business Administration, Risk Management, Operations, or related field
- 7-9 years of experience in governance, risk management, compliance, or operations roles within a shared services, Global Capability Center (GCC) or Business Process Outsourcing (BPO) environment
- Demonstrated experience with framework development, process documentation, and compliance management
- Strong project coordination skills with ability to manage multiple initiatives simultaneously across different time zones
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams) and experience with collaboration platforms
- Excellent written and verbal communication skills with ability to interact effectively with stakeholders at all organizational levels
- Experience working in virtual, global teams with demonstrated cultural sensitivity and adaptability
Desired or preferred experience and technical skills:
- Professional certification in governance, risk management, or related field (e.g., GRC, or similar)
- Experience with audit processes and regulatory compliance in a multinational organization
- Familiarity with SharePoint, content management systems, or similar knowledge management platforms
- Previous experience in real estate, professional services, or similar industries
- Advanced analytical and problem-solving skills with attention to detail
- Experience with process mapping, documentation, and continuous improvement methodologies
