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Genpact
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Assistant Manager

Assistant Manager

Genpact

0 years

7 - 10 Lacs

Noida

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

drive ai scaling technology cutting data metrics management reports staffing efficiency timeline service communication leadership sigma powerpoint flexibility automation learning integrity purchasing kit

Work Mode

On-site

Job Type

Full Time

Job Description

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager/Manager - Mortgage Origination & Servicing
We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. The candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management and drive new ideas for process improvement and streamlining
Responsibilities
In this role, you will be responsible for

Lead, mentor, and manage a team of back-office professionals to meet performance and quality targets
Handle escalated customer queries and provide timely resolutions with a customer-first approach
Leading day to day operations and taking care of process metrics
Prepare and present reports on team metrics and operational efficiency
Proactive approach in recognizing emerging trends like potential accuracy, staffing challenges and fix them
Identify process anomalies and get those fixed
Drive efficiency in teams every year
Ability to communicate efficiently with client and the process management on issues related to the subject
Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies
Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
Proven ability to work with customers and efficient communication anomalies

Qualifications we seek in you
Minimum qualifications

Any graduate
Proven experience in team leadership within the banking or financial services domain.
Excellent verbal and written communication skills.
Ability to manage customer interactions with professionalism and empathy.
Experience with Six Sigma tools

Preferred qualifications

Excellent Interpersonal skills.
Experience in managing a banking process
Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 12, 2025, 4:02:46 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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