Assistant Manager

Job Description

Job Description Position Title AM - Operations Function, Responsibility Level Operations, Lead Reports to Manager/Senior Manager –Operations Location Noida, India Span of Control N.A Position Type Permanent Essential Functions Customer Support: Address and resolve billing inquiries and issues via phone, email, or chat. Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments. Issue Resolution: Investigate and resolve discrepancies in billing and payments. Documentation: Maintain accurate records of customer interactions and transactions. Communication: Liaise with other departments to ensure seamless resolution of customer issues. Compliance: Ensure all billing activities comply with company policies and regulations. Reporting: Generate and analyze billing reports to identify trends and areas for improvement. To work under minimum supervision and to comply with established procedures or as directed by Manager Adaptable to learn new document type, process, concept and skills Good Interpersonal Skills and Email Communication to communicate with Sales & other internal teams Ensure adherence to process guidelines as per agreed quality standard on all SOPs Performance parameters Attendance & Schedule Adherence Timeliness & Accuracy Attrition management Team objectives Process Specific Skills Good Knowledge of MS office Good Analytical skills Basic Accounting Skills Soft Skills Customer-Focused: Dedicated to providing excellent customer service. Detail-Oriented: Meticulous in handling billing information and resolving issues. Adaptable: Able to handle a fast-paced and dynamic work environment. Proactive: Takes initiative to identify and solve problems. Education Requirements Master’s in accounting / MBA Finance Work Experience Requirements Total work experience – 4 to 6 years Enclosures Acknowledgement (acknowledge that the information contained in this document is factual and complete) __________________________ ________________________ Candidate Supervisor/Manager