Assistant Manager / Deputy Manager

Futurisk insurance Broking is Hiring!!!!

Role : Assistant Manager / Deputy Manager Customer Experience

Locations :Kochi

Locations : Mumbai ( Marol )

CTC : 3L- 5.5L / annum

If interested , pls share your cv to hr@futurisk.in .

Key Responsibilities:

Service Delivery & Client Support

• Manage end-to-end service delivery for assigned corporate clients as per agreed standards.

• Support Client Relationship Managers in renewals, retention, and growth of accounts.

• Act as the first point of contact for employees on policy-related operational queries.

Claims Management

• Facilitate quick resolution of claims by coordinating with insurers and TPAs.

• Guide employees through reimbursement and cashless claim processes, ensuring smooth hospitalizations.

• Scrutinize claim documents, track deficiencies, and proactively monitor claim metrics within agreed parameters.

Endorsement & Data Management

• Collect and process endorsement requests for employee data changes.

• Compile, reconcile, and maintain accurate member data for insurers.

• Support technology-enabled benefit platforms for client onboarding, updates, and maintenance.

• Maintain renewal registers, client files, and other records as required.

Client Relationship & Value-Added Services

• Build and maintain strong operational-level relationships with corporate clients, insurers, and TPAs.

• Partner with clients to design and implement health & wellness initiatives.

• Identify opportunities for cross-selling other insurance solutions in collaboration with internal teams.

Skills & Attributes

• Strong interpersonal skills with the ability to build trust at client sites.

• Solid understanding of employee benefits and insurance market operations in India.

• Flexible to work from client locations, if required.