Assistant Manager / Deputy Manager

Kotak Life Insurance

1 - 6 years

1 - 4 Lacs

mumbai suburban mumbai (all areas)

Posted:6 days ago| Platform:

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Skills Required

telesales customer care service customer support outbound sales backend process telecalling calling voice process outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB DESCRIPTION

Handle Outbound calls customers to complete the physical medicals prior to policy issuance
Should maintain a Professional behavior with the customer throughout the calling process.
Give complete and correct information on all the product purchased by the customer
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

REQUIRED QUALIFICATION AND SKILLS

Qualification: Graduate – preferably B.Com

Work experience in years: 1- 3 years

Skills / experience required

Candidates with preferably Insurance background/Voice - Customer service industry
Candidates with fluency in local languages will be an added advantage (Telugu, Kannada, Assamese, Bengali, Tamil and Malayalam,)
Candidate should have a pleasing personality and should be presentable.
Should be dedicated and display integrity.
Willingness to learn with an attitude of continuous improvement.
Willing to work in rotational shifts

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