Assistant Manager - CRM

Company Description Marathon Group is a renowned real estate developer in Mumbai for the last 56 years, known for its commitment to innovation, quality, and sustainability. The Group has delivered iconic residential, commercial, and retail projects across the city. From luxurious high-rises to efficient urban spaces, Marathon Group continues to shape Mumbai's skyline with its visionary approach and customer-centric ethos. Role Description · Payment Collections Create and manage daily MIS reports in MS Excel, coordinate with banks for disbursements, and ensure complete documentation and timely follow-up on demand letters to achieve quarterly collection targets. · Customer Service Respond to customer queries within the defined TAT, build rapport to encourage referral sales, and provide first-level resolution to maintain high satisfaction scores and positive feedback. · Document Preparation Prepare critical post-sales documents such as Agreements, NOCs, and Possession Letters with a minimum of 95% accuracy, ensuring legal compliance and proper record maintenance. · Process Adherence Follow established process maps strictly and suggest improvements to streamline workflows and reduce turnaround times. · Customer Account Management Coordinate with internal teams and external stakeholders, maintain real-time tracking of customer interactions, and manage the entire post-sales journey to reduce complaints and resolve queries faster. Qualifications Graduate with 7-8 years’ experience in customer service or post-sales Strong MS Excel and communication skills Knowledge of post-sales documentation (Real Estate preferred) Show more Show less