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Assistant Manager - CRM

Assistant Manager - CRM

2 - 5 years

|

0 Lacs

hyderabad telangana india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Assistant Manager - CRMLocation: BangaloreExperience: Minimum 2-3 years of experience in CRM or client facing roles, preferably in a B2B service-based industry

Key Responsibilities

Manage and maintain strong relationships with key client accounts.
Coordinate with internal teams to ensure timely service delivery and issue resolution.
Track and report customer satisfaction metrics, renewals, and retention rates.
Identify upselling or cross-selling opportunities to enhance account value.
Support CRM data management, documentation, and performance tracking.

Key Skills

Strong communication and interpersonal skills
Proficiency in Excel & PowerPoint
Problem solving attitude and client first approach
Ability to manage multiple accounts and stakeholders efficiently

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