Assistant Manager - Client Servicing

Job Title: Assistant Manager – Client Servicing
Location: Noida - Uttar Pradesh
Company: Goyal Books Overseas
Industry: Publishing / International Education / Export
Experience Required: 3–6 years in client servicing, account management, or related roles
Reports To: Manager – Client Servicing / Business Development Head
Job Type: Full-Time

About Goyal Books Overseas

Goyal Books Overseas is a reputed name in the field of educational publishing and distribution, serving institutions, bookstores, and government agencies globally. With a legacy of over four decades, Goyal Books specializes in exporting Indian academic books and learning solutions across markets in Asia, Africa, the Middle East, and Latin America.

Job Summary

As Assistant Manager – Client Servicing, you will be responsible for managing and nurturing client relationships, ensuring smooth execution of orders, and supporting the sales and operations teams to deliver world-class service to our international clients. Your role is critical in maintaining client satisfaction, addressing queries, resolving issues, and ensuring timely deliveries.

Key Responsibilities

• Act as the primary point of contact for assigned international clients.
• Understand client needs and ensure effective and timely communication with internal departments (Sales, Logistics, Inventory, and Accounts).
• Coordinate order processing, documentation, dispatches, and post-sales support.
• Ensure high levels of customer satisfaction through proactive follow-ups and issue resolution.
• Assist in proposal generation, quotations, and tender documentation where applicable.
• Maintain detailed records of client interactions, service issues, and resolution actions.
• Prepare regular reports on client activities, order status, and feedback.
• Support business development efforts by identifying upselling or cross-selling opportunities.
• Collaborate with the marketing team for client communication, feedback, and campaigns.

Requirements

• Bachelor’s degree in Business Administration, International Trade, Marketing, or a related field.
• 3–6 years of experience in client servicing, preferably in publishing, exports, or B2B sales.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Familiarity with export documentation, order processing systems, and CRM tools.
• Proficiency in MS Office (especially Excel and Outlook).
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Experience in dealing with international clients across regions such as Africa, the Middle East, or Latin America.
• Working knowledge of publishing industry practices or educational products.
• Knowledge of export processes, Incoterms, and shipping logistics.

What We Offer

• Opportunity to work with a leading educational exporter
• Dynamic and collaborative work culture
• Career growth and professional development opportunities
• Exposure to international markets and business operations

Job Type: Full-time

Pay: ₹30,000.00 - ₹80,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person