The Assistant Manager Billing will oversee, enhance, and maintain a properly functioning revenue cycle process through staff development, work integrity and team performance. The Revenue Cycle Manager is responsible for managing the entire RCM team. Effectively oversee revenue cycle operations for one or more clients. This role is responsible for meeting or exceeding revenue, metrics and objective goals established for the department. This position requires the ability to work in a fast-paced environment. This position will require the reporting of the Country Manager and will be accountable for the adherence to strict metrics. You will be required to work independently, resolve issues with a plan of resolution, and report any delays or issues.
- Maintain communication and escalate issues as needed to Manager
- Other responsibilities as assigned
Role Information:
- Full-Time
- Salaried
- Exempt
- Working within our business operating hours of 9 am-6 pm IST
- Eligible for Benefits
Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds.
Required Knowledge, Skills, Abilities & Education:
- Minimum 8+ years of experience in Medical Billing in a Managerial role with other healthcare provider revenue cycle operations
- Understanding of HIPAA regulations
- Working knowledge of all major payers including Workers’ Compensation and Auto
- Ability to work under pressure while successfully meeting deadlines
- A positive, open and friendly attitude to colleagues and clients
- Excellent organization, time management, and prioritization skills required
- Superior customer service and professionalism
- Research capabilities when confronted with an issue
- Advanced Microsoft Excel skills
- Proficient Microsoft Outlook skills
- Proficient Microsoft Word skills
- Ability to work independently and as part of a team
- Strong attention to detail and speed while working within tight deadlines
- Exceptional ability to follow oral and written instructions
- A high degree of flexibility and professionalism
- Excellent organizational skills
- Outstanding communications skills; both verbal and written
Preferred Knowledge, Skills, Abilities & Education:
- Graduate in any discipline.
External Title: Assistant Manager BillingInternal Title: IN RCM Manager Reports to: Manager Billing
Duties/Responsibilities:
- Manage the entire Billing team consisting of Billing/Sr. Billing Executives, SMEs, QA ATLs, Team Leads, Sr. Team Leads
- Approve employee time and contractor payroll entries
- Provide training and ongoing education to ATLs, TLs/Sr. TLs as and when required
- Participate in meetings, trainings, and conferences as needed
- Meet tight deadlines
- Manage the operations and revenue cycle functions for assigned client(s) to successfully achieve financial and productivity goals
- Oversee the daily operations of the charge posting or payment posting teams
- Provide daily management and support to the team to ensure they are working effectively and correctly completing assigned tasks
- Regularly conduct audits of team members and provide individual feedback monthly (minimum); identify needs for and provide training to address any competency and quality gaps in performance
- Review and confirm correct usage of contractual and backend adjustment journal codes
- Meet tight deadlines
- Complete end-of-month duties
- Maintaining regular open communication with the coding department
- Maintain communication and escalate issues as needed to Manager
- Other responsibilities as assigned
Preferred Knowledge, Skills, Abilities & Education:
- Graduate in any discipline.
- Experience working in the majority of the following Practice Management Systems: Amkai, HST, SIS, Advantx, Vision, EPIC Resolute, Mednet etc.
- Strong Microsoft Office skills in Excel, Outlook, and Teams
Physical Demands:
- Sitting and typing for an extended period of time
- Reading from a computer screen for an extended period of time
- Work environment of a traditional fast-paced and deadline-oriented office
- Working closely with others
- Frequent verbal communication, primarily over the phone, and face-to-face interaction
- Working independently
- Speaking and listening on a telephone
- Frequent use of a computer and other office equipment
Key Competencies:
- Leadership
- Initiative/Execution
- Attention to detail
- Communication
- Quality Control
