Assistant Clinic Manager

Job Title: Assistant Clinic Manager

Location:

Job Type:

Job Summary:

Assistant Clinic Manager

Job Purpose:

business performance, sales growth, Front desk management, hygiene, service standards, client counselling, and feedback management

Key Responsibilities:

1. Sales & Business Performance:

• Drive

  sales growth and revenue generation

  .
• Track business pipeline, plan collections, and ensure individual and team targets are met.
• Focus on

  ticket size, customer count, customer conversion, and repeat business

  .
• Manage category performance across

  Wellness

  ,

  Hair Care, Products, Anti-Ageing, and other services

  .
• Develop and implement

  sales strategies

  to increase client retention and acquisition.

2. Systems & Process Orientation:

• Ensure smooth operations in

  billing, inventory control, cash management, and clinic assets

  .
• Handle email correspondence efficiently.
• Supervise housekeeping to maintain

  hygiene and cleanliness standards

  in the clinic.

3. Customer Service:

• Ensure

  quality and effective services

  are provided to clients.
• Engage with

  HNI clients

  and other customers to encourage repeat purchases (BTC).
• Gather client feedback on

  service quality and customer experience

  .
• Oversee

  complaint management

  , acknowledging and resolving concerns in a timely manner while escalating unresolved issues when necessary.
• Focus on

  customer retention

  and ensure a

  high standard of customer service

  for all visitors.

4. Team Management:

• Lead and manage the front desk team effectively.
• Supervise and support

  front desk staff and client coordinators

  .
• Drive clinic

  performance and productivity

  through team collaboration and stakeholder engagement ( Owners and Operations head)
• Focus on

  retention and motivation of front desk staff

  .

Qualifications & Requirements:

• Proven experience in

  clinic management, sales, or healthcare administration

  .
• Strong leadership, communication, and problem-solving skills.
• Ability to manage

  sales targets, business performance, customer service, and team coordination

  .
• Experience in handling

  high-value clients and complaint resolution

  .
• Proficiency in

  clinic management software and operational processes

  .