About Us Skinroots is a leading dermatology and aesthetic clinic specializing in advanced skin, hair, and cosmetic treatments. We pride ourselves on offering cutting-edge technology, premium patient care, and a personalized approach to aesthetics and wellness. Job Purpose We are seeking a dynamic Clinic Manager cum Patient Counsellor to lead clinic operations, ensure seamless patient experiences, and drive revenue through effective counselling and conversions. This role combines clinic management, patient relationship management, and aesthetic counselling to achieve clinic growth targets. Key ResponsibilitiesClinic Management & Operations Oversee day-to-day clinic operations , ensuring smooth workflow across reception, counselling, and treatment areas. Manage staff scheduling, performance, and training to maintain service standards. Ensure compliance with clinical protocols, hygiene, and safety standards . Handle inventory management, vendor coordination, and administrative documentation. Monitor KPIs and prepare daily, weekly, and monthly performance reports . Patient Counselling & Sales Conversion Act as the first point of contact for patients , greeting and guiding them throughout their journey. Explain skin, hair, laser, and aesthetic treatments in a clear and empathetic manner. Build trust and rapport to convert walk-ins, leads, and referrals into confirmed consultations and treatments . Counsel patients on treatment plans, packages, and expected results , ensuring realistic expectations. Meet and exceed monthly sales and revenue targets through effective counselling and upselling. Business Growth & Customer Experience Drive patient satisfaction, loyalty, and retention through personalized follow-ups. Collaborate with the marketing team on promotions, lead generation, and campaigns . Resolve patient queries, concerns, and escalations with professionalism. Ensure a luxury clinic experience aligned with Skinroots’ brand image. Requirements 2–5 years of experience in clinic management, patient counselling, or sales (preferably in dermatology, aesthetics, cosmetology, or healthcare industry). Strong knowledge of skin, hair, laser, and cosmetic treatments . Excellent communication, presentation, and interpersonal skills. Ability to lead a team, handle operations, and achieve revenue targets . Patient-centric mindset with a focus on premium customer service . Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹70,000.00 per month Benefits: Flexible schedule Internet reimbursement Leave encashment Paid sick time Paid time off Application Question(s): How many years of experience do you have as a Clinic Manager or counsellor? What's your current in-hand salary? What's your expected in-hand salary? Work Location: In person
Skinroots is seeking a passionate and result-driven Relationship Manager to manage patient counselling and sales conversions in dermatology, aesthetics, and hair restoration services. The role requires a professional who can combine patient care with sales expertise to deliver outstanding clinic performance. Key Responsibilities Welcome and counsel walk-in and referred patients, clearly explaining skin, hair, and aesthetic treatments . Understand patient needs, recommend suitable procedures, and ensure a personalized treatment journey . Drive sales conversions by explaining benefits, packages, and treatment outcomes. Achieve monthly revenue and conversion targets through effective patient counselling. Build strong, long-term patient relationships to maximize satisfaction, trust, and repeat visits. Handle patient queries, objections, and concerns with empathy while maintaining a consultative sales approach . Coordinate with doctors and therapists to ensure seamless patient flow and high-quality service delivery. Maintain accurate patient data, follow-ups, and CRM updates to track conversions and retention. Support promotional campaigns and referral programs to generate new patient leads. Requirements Graduate in any discipline (Business, Hospitality, Healthcare preferred). Prior experience in Sales, Counselling, or Client Servicing in aesthetics clinic. Strong communication, persuasion, and relationship-building skills . Target-driven with a passion for sales and patient care . Professional grooming and a customer-first mindset . Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹70,000.00 per month Benefits: Leave encashment Paid sick time Application Question(s): How many years of experience do you have ? Have you ever worked in a Hair transplant or Aesthetic Clinic? Work Location: In person