Clinic manager cum counsellor

About Us

Skinroots is a leading dermatology and aesthetic clinic specializing in advanced skin, hair, and cosmetic treatments. We pride ourselves on offering cutting-edge technology, premium patient care, and a personalized approach to aesthetics and wellness.

Job Purpose

We are seeking a dynamic Clinic Manager cum Patient Counsellor to lead clinic operations, ensure seamless patient experiences, and drive revenue through effective counselling and conversions. This role combines clinic management, patient relationship management, and aesthetic counselling to achieve clinic growth targets.

Key ResponsibilitiesClinic Management & Operations

• Oversee day-to-day clinic operations, ensuring smooth workflow across reception, counselling, and treatment areas.
• Manage staff scheduling, performance, and training to maintain service standards.
• Ensure compliance with clinical protocols, hygiene, and safety standards.
• Handle inventory management, vendor coordination, and administrative documentation.
• Monitor KPIs and prepare daily, weekly, and monthly performance reports.

Patient Counselling & Sales Conversion

• Act as the first point of contact for patients, greeting and guiding them throughout their journey.
• Explain skin, hair, laser, and aesthetic treatments in a clear and empathetic manner.
• Build trust and rapport to convert walk-ins, leads, and referrals into confirmed consultations and treatments.
• Counsel patients on treatment plans, packages, and expected results, ensuring realistic expectations.
• Meet and exceed monthly sales and revenue targets through effective counselling and upselling.

Business Growth & Customer Experience

• Drive patient satisfaction, loyalty, and retention through personalized follow-ups.
• Collaborate with the marketing team on promotions, lead generation, and campaigns.
• Resolve patient queries, concerns, and escalations with professionalism.
• Ensure a luxury clinic experience aligned with Skinroots’ brand image.

Requirements

• 2–5 years of experience in clinic management, patient counselling, or sales (preferably in dermatology, aesthetics, cosmetology, or healthcare industry).
• Strong knowledge of skin, hair, laser, and cosmetic treatments.
• Excellent communication, presentation, and interpersonal skills.
• Ability to lead a team, handle operations, and achieve revenue targets.
• Patient-centric mindset with a focus on premium customer service.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• How many years of experience do you have as a Clinic Manager or counsellor?
• What's your current in-hand salary?
• What's your expected in-hand salary?

Work Location: In person