Assistant Clinic Manager

About the company: At Apollo Cosmetic Clinics, we are dedicated to redefining beauty through a harmonious blend of modern expertise and advanced technology. Nestled in the heart of New Town, Kolkata, our premium clinic stands as a beacon of excellence in the realm of aesthetic enhancement.

Interested candidates email your resume at pinky@shlpl.com or WhatsApp at 7044473942.

Key Responsibilities:

1. Sales and Revenue Generation:

• Develop and implement sales strategies to achieve monthly and annual revenue targets.
• Drive sales by actively promoting cosmetic treatments and services.
• Conduct consultations with clients to understand their needs and recommend appropriate treatments.
• Upsell and cross-sell additional services and products to maximize client satisfaction and clinic revenue.
• Monitor and analyze sales performance, adjusting strategies as needed to meet targets.

1. Client Relationship Management:

• Ensure high levels of client satisfaction by delivering exceptional service and personalized care.
• Build and maintain strong relationships with clients to encourage repeat business and referrals.
• Address client inquiries, concerns, and complaints promptly and professionally.
• Develop and implement client retention programs and promotional campaigns.
• New leads conversion

1. Staff Management and Training:

• Train, and manage clinic staff, including aestheticians, receptionists, and support personnel.
• Ensure staff are knowledgeable about the clinic’s services, sales techniques, and customer service standards.
• Foster a positive work environment and team culture.

1. Operational Oversight:

• Oversee daily clinic operations, including appointment scheduling, inventory management, and facility maintenance.

1. Reporting and Analysis:

• Prepare and present regular reports on sales performance, client satisfaction, and operational efficiency.
• Analyze sales data and client feedback to make informed decisions and improvements.
• Set and track key performance indicators (KPIs) for sales and operational performance.

Qualifications:

• Bachelor’s degree in any disclipline
• Proven experience in a management role within a cosmetic or healthcare setting, with a strong focus on sales and client relations.
• Demonstrated success in sales, upselling, and cross-selling, with a track record of meeting or exceeding targets.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and staff.
• Strong leadership and team management abilities.
• Proficiency in Microsoft Office Suite and clinic management software.
• Knowledge of cosmetic treatments and products is highly desirable.
• Ability to work flexible hours, including evenings and weekends, as needed.