Assistant Clinic Manager

As the second point of contact for center operations, you will be responsible for overseeing the overall operations of the clinic to ensure the achievement of quality and operations objectives. Your main duties will include: - Supervising the flow of clients through the business, ensuring all reception responsibilities are completed accurately and delivered with high quality and in a timely manner to enhance customer satisfaction. - Supporting the generation of sales from in-house services to make the center profitable. - Monitoring the administrative, operational, and technical aspects to ensure the smooth functioning of the center. - Ensuring customer satisfaction by maintaining service quality through adherence to SOPs and providing training and development to the team. - Proposing and implementing various offers and schemes at the center level to attract and retain customers. Qualifications required for this role include: - Proven experience in supporting center management, encompassing both people and operations. - In-depth knowledge of customer service, customer experience, and process improvements. - An energetic, forward-thinking, and creative individual with the ability to engage with people at all levels of an organization. - Strong analytical skills, good judgment, and a focus on client satisfaction. - Ability to multitask, meet deadlines, resolve conflicts, and solve problems effectively, while maintaining strong cultural awareness. - Previous experience in center management, healthcare, retail industries with a focus on walk-in conversions, preferably in a target-based environment. Please note that there are no additional details about the company provided in the job description.,