ASPIRE Global Service Centre – Audit and Compliance Analyst

Job Description

Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model – a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers’ need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners – Oracle, Microsoft, AWS, Red Hat, and Snowflake – help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply ‘keeping the lights on’ and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience. Job Description Onsite role, India Delivery Centre Full time position, 3-5 days per week in office (not shift) Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: N/A Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven IT Audit and Compliance Analyst who will be responsible for ensuring that the ASPIRE Global Service Centre’s IT systems, processes, and controls comply with internal policies, regulatory requirements, and industry standards. This role supports risk management efforts by conducting and participating in audits, identifying control gaps, and recommending improvements to strengthen the controls within the environment. Key Responsibilities: Define concise and actionable audit findings, whilst planning the delivery of recommendations, including scoping and resource assignment Monitoring and reporting on the status of audit findings and compliance issues Participation in evaluations of ASPIRE GSC systems against regulatory and policy requirements (e.g. GDPR, ISO 27001, SOX) To create, publish and maintain a forward schedule of Audits for the wider stakeholder awareness Support external audits and regulatory inspections by providing requested documentation and explanations Collaborate with Practice IT teams and Security to assess compliance with internal policies and external regulations Evaluate the effectiveness of IT controls, i.e. related to access management, change management, data protection, and system operations Documentation of IT risks, controls, and mitigation activities Working in conjunction with IT Service Management Process owners, manage proposed updates / closure of identified gaps and improvements to service management processes and procedures Assist in the development and implementation of IT compliance frameworks and control testing programs Maintain up-to-date knowledge of relevant laws, regulations, and industry standards Qualifications Skills, Education & Qualifications: 3+ years in IT audit, IT compliance, or information security roles Familiarity with regulatory frameworks (e.g., SOX, GDPR, HIPAA) and standards (e.g., NIST, ISO 27001, COBIT) Experience with audit tools, Governance, Risk and Compliance platforms and risk assessment methodologies Strong analytical and problem-solving abilities Excellent written and verbal communication skills Ability to manage multiple priorities and work independently High attention to detail and integrity in handling sensitive information Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.