Area Manager

Job Title: Area Manager – City Operations
Location: Uttar Pradesh
Department: Operations / Business Development
Company: Pizza Wings

Job Summary:
Pizza Wings is seeking a results-driven Area Manager to oversee operations across multiple outlets in a designated city in Uttar Pradesh. You will be responsible for store performance, team leadership, business development, local marketing, logistics, customer satisfaction, and full P&L ownership.

This role is ideal for candidates with strong leadership skills and experience in managing multi-unit food or retail operations.

Key Responsibilities:

1. Operations Management

• Supervise daily operations across all outlets to ensure service quality and efficiency.
• Implement and monitor standard operating procedures (SOPs) for quality, hygiene, and service.
• Manage inventory, supply chain coordination, and vendor relationships.

2. P&L Management

• Own city-level budgets, revenue, and cost control measures.
• Analyze key financial metrics including food cost, labor cost, and delivery expenses.
• Drive strategies to improve profitability and reduce operational inefficiencies.

3. Team Leadership

• Recruit, train, and manage store managers, kitchen staff, and delivery teams.
• Promote a culture of accountability and high performance.
• Conduct regular staff evaluations and ongoing training sessions.

4. Business Development & Expansion

• Identify new store locations in collaboration with the development team.
• Oversee launch and early-stage operations of new outlets.
• Support local marketing efforts, partnerships, and events to drive brand visibility.

5. Customer Experience

• Ensure excellent service standards across all touchpoints.
• Monitor customer feedback and Net Promoter Score (NPS) to address pain points.
• Innovate and implement customer-focused solutions.

6. Compliance & Reporting

• Ensure stores comply with all applicable food safety, labor, and licensing regulations.
• Prepare and submit regular performance reports to regional leadership.

Key Performance Indicators (KPIs):

• City Revenue & Profit Margins
• Operational SOP Compliance
• Customer Satisfaction / NPS
• Expansion Timelines & Success Rates
• Staff Retention & Training Effectiveness

Requirements:

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹70,000.00 per month

Benefits:

• Provident Fund

Work Location: In person