Area Manager

Job Description: Area Manager Reports to: Assistant Ops Head Role Purpose To manage and oversee the operations of multiple outlets within a defined area, ensuring SOP adherence, KPI achievement, complaint resolution, COGS control, and staff development. Key Responsibilities • Monitor daily performance (sales, KPT, accuracy, complaints, COGS) for outlets in assigned area. • Conduct regular outlet visits to ensure SOP compliance, hygiene, service quality, and stock accuracy. • Supervise and support Outlet Managers and Shift Managers in achieving performance targets. • Resolve escalated issues from outlets and ensure CAPA implementation. • Coordinate with SCM team to address stock, MOQ, wastage, and consumption discrepancies. • Review Supplynote vs Petpooja consumption variances and take corrective action. • Ensure staff training completion in coordination with Training Manager. • Prepare and submit weekly and monthly performance reports for all outlets under area. Deliverables • Weekly consolidated report on area-level performance metrics (KPT, Accuracy, Complaints, COGS). • Audit compliance reports for outlets visited each week. • Complaint closure tracker for escalations in area. • COGS variance maintained within ±2% of benchmark. • Wastage ≤ 1.5% of sales across area outlets. • Consumption accuracy variance ≤ 3% (Supplynote vs Petpooja). • Staff development and succession readiness for Shift Managers and Outlet Managers. Education: Bachelor’s degree in Hospitality Management, Business Administration, Food & Beverage, or a related field (MBA preferred). Relevant certifications in Food Safety, Hygiene, or Kitchen Operations are an advantage. Experience: 2–8 years of experience in F&B, QSR (Quick Service Restaurant), or Cloud Kitchen operations. Minimum 2–3 years in a managerial or multi-unit leadership role. Proven track record of handling multiple outlets/kitchens simultaneously. Key Performance Indicators (KPIs): • Order accuracy ≥ 98% across all outlets in area. • Average KPT ≤ 10 minutes across outlets. • Complaint closure rate ≥ 95% within SLA. • Audit compliance ≥ 90% across outlets in area. • COGS variance within ±2% of target. • Wastage ≤ 1.5% of sales. • Consumption variance ≤ 3%. • Staff attrition rate ≤ 10% annually. Tools / Systems Used : • Petpooja (outlet-level dashboards for sales, accuracy, KPT, consumption linkage) • Supplynote (consumption vs stock reports, GRN verification, wastage tracking) • Audit dashboards for hygiene and SOP compliance • Complaint tracker (area-level escalations) • Internal communication tools (Slack/Teams) Cadence: • Daily: Review outlet dashboards (sales, complaints, COGS, consumption) for assigned area. • Weekly: Visit 3–4 outlets and conduct performance reviews with Outlet Managers. • Weekly: Validate consumption reports and wastage logs. • Monthly: Submit area performance summary and COGS variance report to Assistant Ops Head. • Quarterly: Conduct performance appraisals for Outlet Managers in area. Glossary of KPI Terms: • KPT = Kitchen Preparation Time (order acceptance to ready-to-dispatch). • SOP = Standard Operating Procedure. • CAPA = Corrective and Preventive Action. • SLA = Service Level Agreement. • COGS = Cost of Goods Sold (actual cost of raw material consumption vs sales).