Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities: a) Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments) b) Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements. c) Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others). d) Update software entitlement and agreement information into the SAM tool. e) Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations. f) Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards. g) Maintain software installation records in SAM tool and perform product normalization. h) Perform license reconciliation in SAM tool. i) Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance. j) Respond to customer queries on software licensing. k) Create customized reports and recommendations to report on SAM function activities. l) Identify cost savings and license re-harvesting opportunities. m) Drive periodic or ad-hoc stakeholder and project meetings. Technical Experience: • Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) • Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM • Good understanding of publisher contracts, license metrics and product use rights • Experience in creation of entitlements, license overview report and contracts. • Experience in handling software license requests and performing technical validation Professional Attributes: • Excellent communication skills • Expert knowledge in MS Office applications (Excel & PowerPoint) • Ability to work in a team environment. • Must have Skills: Software licensing & Software Asset Management Tools • Good to Have Skills: Analytical and Communication Skills Educational Qualification: • 15 years of full-time education 15 years full time education