Posted:5 days ago|
Platform:
Work from Office
Full Time
Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498
Bestal Hr
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
5.0 - 12.0 Lacs P.A.
Experience: Not specified
2.0 - 5.0 Lacs P.A.
Bengaluru
6.0 - 7.0 Lacs P.A.
Experience: Not specified
3.0 - 4.0 Lacs P.A.
Experience: Not specified
3.25 - 4.5 Lacs P.A.
Gurugram
3.75 - 4.75 Lacs P.A.
3.75 - 6.0 Lacs P.A.
3.75 - 6.0 Lacs P.A.
3.0 - 5.5 Lacs P.A.
3.0 - 7.0 Lacs P.A.
