Consultants are employed through an organization/ consulting firm and typically provided as part of a flat rate project. The Consulting firm/organization will agree to written terms of engagement defined in a Master Services Agreement (MSA) which describes the scope of work, deliverables, milestones and a payment schedule. Consultants may or may not work on site and typically manage their work product deliver and schedule, in accordance with the agreement. Work equipment and supplies are provided by the Consulting firm/organization and not the Company. Responsibilities Consultants are employed through an organization/ consulting firm and typically provided as part of a flat rate project. The Consulting firm/organization will agree to written terms of engagement defined in a Master Services Agreement (MSA) which describes the scope of work, deliverables, milestones and a payment schedule. Consultants may or may not work on site and typically manage their work product deliver and schedule, in accordance with the agreement. Work equipment and supplies are provided by the Consulting firm/organization and not the Company. Position Status Full time
PRINCIPAL RESPONSIBILITIES State the primary responsibilities of the role and the primary tasks for each function. IT Control Testing - Test internal controls in relation to Encore s SOX Compliance program, a requirement for publicly traded companies in the Unites States and India ICoFR requirements as per requirements of India Companies Act. Assess the effectiveness of internal controls assessing whether the controls are appropriately designed, implemented and operating effectively. IT Audits - Assist in IT specific or other audits covering computer operations, security, change management and other IT areas as per the audit plan for the year. IT Audit related Special Projects -Assist in special projects involving review of system migrations, software changes, any other management requests and investigations. Perform other duties, as assigned. Position Status Full time
The role supports areas including accounting, monthly closing, statutory compliances, internal controls and manage US GAAP reporting. RESPONSIBILITIES Support for month-end activities: Revenue computation, Financial MIS, monthly income tax provisioning, quarterly tax reporting package, etc. 30% Ensure operating effectiveness of internal financial controls 25% Prepare monthly Balance Sheet account reconciliation for SOX, highlight any discrepancy to the leadership and enable closure for any unreconciled entries within reasonable period 20% Prepare quarterly reconciliation of Statutory GAAP to US GAAP trial balance and maintain related documentation. 15% Support consolidation process 10% MINIMUM REQUIREMENTS EDUCATION: Masters or Advanced FIELD OF STUDY: Chartered Accountant EXPERIENCE: 1-2 years of post-qualification experience CERTIFICATION(S): Chartered Accountant KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Prior experience in controllership/audit domain with Big 4 experience Applied knowledge of International Finance Reporting Standards (IFRSs) Well-versed with taxation statues (GST Act, Income Tax Act, Customs, etc.) Proficient in MS-Office (especially MS Excel) Good oral and written communication skills Ability to adapt to changing regulatory and business environment Learning agility PREFERRED QUALIFICATIONS EDUCATION: Masters or Advanced FIELD OF STUDY: Chartered Accountant EXPERIENCE: 1-2 years of post-qualification experience CERTIFICATION(S): Chartered Accountant KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Applied knowledge of International Finance Reporting Standards (IFRSs) Well-versed with taxation statues - (GST Act, Income Tax Act, Customs, etc.) Proficient in MS-Office (especially MS Excel) Good oral and written communication skills Ability to adapt to changing regulatory and business environment Learning agility What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com
The Deputy Manager is primarily responsible for using data extraction tools to perform in-depth analysis of programs and opportunities in the collections business. The Deputy Manager will make recommendations to improve the business profitability or operational processes based on their analysis and design strategies to implement those recommendations. The role is also responsible to own syndication of findings and manage implementation with support. Responsibilities Coach new team members on technical skills and business knowledge.-- 5% Develop and implement analytics best practices and knowledge management practices.-- 5% Makes recommendations to improve business profitability or processes. Estimate opportunity size and develop business case. Manage implementation of ideas and project plans with minimal support. 30% Present and share data with other team members and to leadership independently. 10% Understand end-to-end business processes. Independently extract, prepare and analyze gigabytes of data to support business initiatives (e.g. profitability, performance, variance analysis etc). Develop solutions with minimal support. Develop techniques and computer algorithms for data analysis for making it meaningful and actionable. 50% Education MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: S trong and consistent academic record in engineering, quantitative or statistical field. . EXPERIENCE: 4-7 years experience in analytics or consulting including 2+ years in Financial Services. Language Required: English PREFERRED QUALIFICATIONS EDUCATION: Bachelors FIELD OF STUDY: S trong and consistent academic record in engineering, quantitative or statistical field. EXPERIENCE: Required: 4-7 years experience in analytics or consulting. Expert knowledge of Azure / Python incl. Pandas, Pyspark / SQL. Demonstrated experience in unstructured problem solving and strong analytical aptitude. Advanced use of MS Office( Excel, PowerPoint). Strong Communication (Written and Verbal) Storyboarding and Presentation Skills Project Management Ability to multitask. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for
The Sr. Associate - Service Desk Specialist is responsible for answering calls, chats, working on incidents, and service requests. They are responsible to perform first-level of troubleshooting and provide quick resolution to the users. Responsibilities Work on incidents and service requests submitted by users and resolve issues through remote sessions. 30% Responsible for managing the queue and ensuring timely resolution of the tickets that can be resolved at their end. 30% Guide and mentor User Support Specialist Is. May also include training. 20% Act as a liaison between the end user and the Technical Support team. 20% Education Required: High School Diploma Preferred: Bachelors in Computer Science Language Required: English Experience Required: Excellent communication skills, ability to multi-task, detail-oriented and Strong typing skills. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for
Responsible for leading solution architecture, ensure code quality, and drive development in intelligent document processing and API integrations RESPONSIBILITIES Maintain and enhance software applications under supervision of a manager or a principal engineer. 50% Participate in other application development projects, as assigned. 30% Provide technical leadership and mentorship to junior team members, as required. 15% Perform other duties, as assigned. 5% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Technology/Engineering or similar degree EXPERIENCE: 8+ years of professional experience with a minimum of 5 years of RPA Blue Prism experience KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Deep expertise in Blue Prism Hands-on experience with OCR tools and ML-based classifiers Strong understanding of API integration, JSON/XML, and security best practices Work on moderate to highly complex RPA projects, collaborating with Colleagues to understand business processes quickly, and recommend solutions. Work closely with the RPA developers to translate business requirements into solution designs for efficient automation Participate in problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as require Familiarity with CI/CD, Git, and cloud platforms (Azure/AWS is a plus) Understanding of Agile (Scrum) project management methodology and Test-Driven Development Strong Communication Skills PREFERRED QUALIFICATIONS EDUCATION: Masters or Advanced FIELD OF STUDY: Technology/Engineering or equivalent degree EXPERIENCE: Required 5 years of experience with one or more RPA tools in identifying, developing and/or delivering automation solutions KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Interact Decipher AI/ML AWS Tungsten Automation What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for
The Scrum master will be responsible for facilitating the scrum process for Scrum teams and ensures that the scrum is done well. The Scrum Master will work closely with the scrum team members to ensure that scrum goals are met. The Scrum Master will be removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediments. The role requires assessing the Scrum Maturity of the team and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization. The role also requires defining key scrum metrics and tracking the scrum team s performance against these metrics which would ultimately aid in decision-making, guiding the direction of work and helping the scrum teams becoming more efficient in planning and execution. Driving various SCRUM ceremonies Daily Standup, Scrum Planning, backlog refinement, retrospective, sizing etc. 40% Guides the scrum team(s) and organization to follow generally accepted Agile Scrum practices in a way that it helps them deliver business goals without compromising on quality and timeliness parameters. 20% Collaborate with product owners, program managers, or project managers to provide the status of deliverables and overall project/program status. 20% Leverage empirical data to help the team(s) assess their scrum maturity, optimize scrum team velocity to organizational KPIs, and identify improvement opportunities to achieve higher levels of team performance. 20% TOTAL 100% KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Should resemble the unique requirements for the role. May include more than one of each type. Each requirement should have its own bullet point. Experience playing the Scrum Master role for at least 3 years for a software development team helping them meet quality and timeline goals. Experience in creating KPIs, dashboards and metrics Knowledge of Scrum Management tools like (Preferably Azure DevOps/ VSTS) Knowledge and/or experience with widely successful Agile techniques, techniques for filling in the intentional gaps left in the Scrum approach (example: Burndown, Retrospective, Release, Changes) Excellent communication and coaching skills Strong problem-solving skills and should be able to navigate in difficult situation
The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation. Account Managers are also responsible for maintaining accurate documentation on the account and communicating regularly with the consumer, in accordance with FDCPA and company policy, in order to reach resolution of the account. Responsibilities Continuously develop and improve dynamic communication skills through consistent and frequent Managerial coaching and feedback. 20% Enhance communication skills by negotiating with consumers by phone to establish payment arrangements in accordance with company policy and company values. 70% Utilize company technology to manage consumer interactions. 10% Education Required: High School Diploma, GED, or equivalent work experience. Preferred: Bachelor Language Required: English Preferred: Bilingual - English / Spanish Experience Required: 1 - 2 years customer service and/or sales PC skills.. Basic PC skills. Ability to apply basic mathematical applications. Preferred: 1 - 2 years in collections, financial services or call center environment. Dialer or AS400 technology experience. Proficiency with MS Office.
This role will develop and build the ongoing queries which will create the content in the Interaction Analytics system. Through the use of interpolative thought and creative solutioning correlations and causal relationships between calls and outcomes will be established and evaluated. This person will compile data, reports, and requirements into queries, and dashboard content for business consumption. Responsibilities Communicate with the business and stake holders on requirements and analytical findings. 20% Compile reports and present findings. 20% Develop dashboard content. 20% Develop queries and create content in the speech analytics system. 20% Track trends and follow behavioral actions to improve results. 20% Education Required: Bachelor; Any Preferred: Master or Advanced Language Required: English Experience Required: Knowledge of database procedures and Microsoft SQL Server concepts and SSIS. Developing visual reports, and dashboards using Power BI desktop. understanding of the C#, python programming language and experience working with client-server desktop and web applications. Develop operational reports, create dashboards and visual interactive reports using Power BI & VBA, perform DAX queries and functions. To perform SQL querying for best results and use filters and graphs for a better understanding of the data. Strong proficiency with SQL ability to create fast and efficient database queries, including joining and cross-referencing cells from several tables. Ability to create ETL SSIS package for data transformation. Preferred: Strong business knowledge. Great communication skills both written and verbal, concise impactful report development, strong knowledge of the business, QA, and L&D, ability to build relationships with key players, time management skills, analytical and creative.. Proficiency with MS Office, especially Excel.
Skilled and proactive Information Security Engineer to lead the development, implementation, and governance of security practices across our global enterprise. This role is pivotal in managing risks of information assets. The engineer will collaborate closely with cross-functional teams, including developers, to integrate security into the software development lifecycle, conduct code reviews, and manage DevSecOps tools. The ideal candidate will also drive cloud security initiatives and ensure compliance with industry standards and regulatory requirements. *This role will be hybrid in either the San Jose, Costa Rica office OR Gurgaon, India - Candor Tech Space IT office. RESPONSIBILITIES Lead and support information security projects including planning, execution, documentation, and reporting. Collaborate with development teams to embed security into the software development lifecycle, including secure coding practices and code reviews. Provide oversight and strategic guidance in the design, implementation, and continuous improvement of DevSecOps tooling and secure development pipelines. Provide oversight and strategic guidance in the design, implementation, and continuous improvement of DevSecOps tooling and secure development pipelines. Conduct risk assessments, develop mitigation strategies, and track remediation efforts. Ensure compliance with security frameworks and regulations such as NIST, ISO 27001, SOX, and PCI DSS. Design and implement security controls for cloud platforms including AWS and Azure Perform threat modeling and vulnerability assessments to identify and mitigate risks. Communicate security risks and recommendations effectively to both technical and non-technical stakeholders. TRAVEL REQUIRMENTS : Domestic Travel: 25% International Travel: 25% MINIMUM REQUIREMENTS EDUCATION: Bachelor's FIELD OF STUDY: Computer Science, Information Systems, or Information Security EXPERIENCE: Minimum 5 years in Information Security Architecture, Engineering, or Auditing KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Strong understanding of security countermeasures for web applications, networks, databases, IT systems, and cloud environments Hands-on experience with cloud security architecture and controls in AWS and Azure Proficiency in managing and tuning DevSecOps tools and CI/CD security integrations Knowledge of security frameworks such as NIST 800-53, ISO 27001, and CIS Controls Experience in threat modeling, cryptography, and application security Ability to conduct secure code reviews and provide actionable feedback to developers Excellent communication, collaboration, and project management skills Ability to lead projects and provide direction to junior staff Ability to complete day-to-day activities independently Ability to articulate complex security concepts to diverse audiences Strong attention-to-detail Working knowledge of securing cloud environments (AWS/Azure/GCP) PREFERRED QUALIFICATIONS EDUCATION: Master's or Advanced FIELD OF STUDY: Computer Science, Information Systems, or Information Security EXPERIENCE: Minimum 7 years in Information Security Architecture, Engineering, or Auditing CERTIFICATION(S): CISSP, CCSP, AWS/Azure Security, CEH, OSCP, CISA, or equivalent KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Strong understanding of security countermeasures for web applications, networks, databases, IT systems, and cloud environments. Hands-on experience with cloud security architecture and controls in AWS and Azure Proficiency in managing and tuning DevSecOps tools and CI/CD security integrations Knowledge of security frameworks such as, NIST CSF, NIST 800-53, ISO 27001, and CIS Controls Experience in threat modeling, cryptography, and application security Ability to conduct secure code reviews and provide actionable feedback to developers Excellent communication, collaboration, and project management skills Ability to articulate complex security concepts to diverse audiences Ability to lead projects and provide direction to junior staff Ability to complete day-to-day activities independently Strong attention-to-detail Working knowledge of securing cloud environments (AWS/Azure/GCP) Knowledge and experience of application penetration testing Application development background
Design and deliver India CSR programs in partnership with various nonprofits, and employee volunteers. Ensure governance for every community initiative, including all MOUs and impact reports. Maintain accurate records and documentation of all CSR projects and communication materials. Prepare comprehensive reports and presentations to be reviewed by the India CSR Committee. Collaborate to develop campaigns that highlight India CSR initiatives including industry awards and forums. Build and maintain relationships with key stakeholders, including community organizations, and industry partners. Facilitate global CSR programs aligned with the companys values and objectives. Facilitate CSR activities across various global sites, including community outreach, environmental sustainability projects, and employee volunteer programs. Maintain accurate records and documentation of all global CSR projects and communication materials. Communications Support: 25% Support execution of corporate communication campaigns to enhance the companys brand and reputation globally with a focus on internal communication. Partner in managing internal communication channels. Create compelling content that effectively communicates the companys CSR efforts and achievements.
Act as a Subject Matter Expert in Reviewing/Analyzing accounts or documents and determining appropriate and applicable treatment in line with set SOPs or other standard procedures established for varied tasks. 35% Individually capable to deliver consolidated reports and final work products of the appropriate documents or responses created as part of varied processes. Able to perform valid searches, consolidate findings and prepare end reports for stakeholders in a timely and accurate manner. 35% Able to act as a primary contact for certain processes, communicating closely with concerned paralegals and attorneys (stakeholders). Timely raising queries as well as calibrating the work-product to streamline understanding and deliver accurate work-product. 10% Analyzing the quality of the work-product, performing random sample checks as well as perform second level checks on various processes of the team. 10% Able to maintain a basic-level MIS for concerned processes. Consolidating work-product of individual team members with highlight on stand-out remarks and discrepancies. Able to manage work-allocation to ensure and increase efficiency. 10% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Law EXPERIENCE: Minimum 5 years of experience in legal or legal-administrative services. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: MS Office (MS Word, Outlook and Excel). Strong English reading and writing skills.
Responsible for driving, managing, and coordinating the response to all major incidents including escalation, follow through, dissemination of workarounds or resolution advice and closure. Responsible for timely, clear, accurate and punctual communications to stakeholders and customers. Driving the efficiency and effectiveness of the incident management process. Ensuring that all IT teams follow the incident management process for every incident. Responsible for chairing and driving major incident management bridges to reduce MTTR (Mean Time to Repair). Maintain and uphold Incident Management policies and procedures in accordance with ITIL processes Acting as process owner of incident management and liaison with other service management processes. Maintain and improve the Incident Management process by working with senior management across vast communities of our business. Create and maintain required documentation (policies, standards, baselines, guidelines, and procedures) Gathers, consolidates, and refines data to publish executive, operational, and management level reporting and analysis. Drive improvements to ensure that lessons are learned from incidents and that any work required to prevent a future reoccurrence. Plans and manages support for request fulfillment tools and processes. Manage, coordinate, track, and report on service request and service catalogue management activities. Monitoring and reporting the agreed Key Performance Indicators (KPI) corresponding to the compliance with customer and management. Responsible for ensuring that the Request Fulfilment process operates in a truly end-to-end manner, are fully integrated with other resolver group processes and all Service Integrator roles are clearly identified and fulfilled.
We are looking for a Technical Product Analyst at Band 6 level who comes with a solid technology background with high level technical solutioning capability. This role will play business liaison role for the development team and coordinate with all business and IT partners and analyze all business requirements and provide resolutions for all business and IT associate issues. The role will require to understand business practices, should have analytical mindset and problem-solving aptitude.
Responsibilities A temporary worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency.