Application Support Lead

Java Application Support Lead

Years of Experience: 6-10 Years

Notice Period –Immediate - 30 Days

Responsibilities:

We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.

Responsibilities:

• Act as the support lead for application support activities
• Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments
• Act as the point of escalation for priority incidents and drive root cause analysis
• Provide L2/L3 support for a complex, Java-based global application
• Lead investigation and resolution of production issues
• Support deployment and release activities for upcoming versions
• Collaborate with the onshore team and guide offshore support engineers
• Ensure timely and quality resolution of incidents within SLA
• Maintain and update operational documentation, support runbooks, and issue logs
• Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)

Requirements:

• Strong Java troubleshooting and debugging skills to analyse and resolve application issues
• Knowledge of Servlets, JSP, and JDBC for application issue triaging
• Experience with Oracle 19c – SQL/PL-SQL scripting, performance tuning, and DB monitoring
• Familiarity with IBM Liberty and Tomcat for app deployment and monitoring
• Proficient in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands
• Experience with Shell Scripting (C-shell/Bash) for script execution and basic debugging
• Working knowledge of C/C++ executables and their role in batch processing
• Understanding of frontend debugging using HTML and JavaScript.