Application Support Lead

Role Overview

installation, configuration, monitoring

Key Responsibilities

Application Management

• Install, configure, and maintain enterprise applications (custom and off-the-shelf).
• Ensure application availability, performance, and security in production and non-production environments.
• Apply patches, upgrades, and hotfixes as required.

Monitoring & Support

• Monitor application logs, performance metrics, and availability dashboards.
• Troubleshoot incidents, resolve user issues, and escalate to L2/L3/vendor teams as needed.
• Provide support during releases, migrations, and deployments.

Security & Compliance

• Apply security best practices (access controls, encryption, SSL certificates, vulnerability patches).
• Maintain compliance with organizational and regulatory standards.
• Conduct regular audits and risk assessments on application environments.

Collaboration & Operations

• Work closely with developers, DBAs, OS admins, and network teams for integrated application support.
• Support DevOps/CI-CD processes, deployment automation, and change management.
• Maintain application documentation, runbooks, and SOPs.

Performance & Optimization

• Identify and resolve performance bottlenecks.
• Suggest enhancements and tuning for improved efficiency.
• Conduct capacity planning and forecast future resource needs.

Required Skills & Qualifications

• Bachelors degree in Computer Science, IT, or related field.
• 3–5 years of experience in application administration or support.
• Strong knowledge of

  application servers (WebLogic, WebSphere, JBoss, Tomcat, IIS)

  .
• Familiarity with

  databases (Oracle, MySQL, MS SQL, PostgreSQL)

  .
• Hands-on experience with

  Linux/Unix and Windows server environments

  .
• Basic scripting knowledge (Shell, PowerShell, Python) for automation.

Key Attributes

• Strong troubleshooting and problem-solving skills.
• Ability to work in a fast-paced, mission-critical environment.
• Good communication and coordination skills.
• Proactive, detail-oriented, and security-focused mindset.