Application Support Lead

Role: Application Support Operations

Experience: 8+

Qualification:

Role & Responsibility:

Understanding the entire application lifecycle, and ensure smooth operations and maintenance. 

Should have working experience of managing a large scale enterprise deployment.

• Troubleshooting and Problem-Solving:

Identifying and resolving application-related issues, including root cause analysis, is a core responsibility. 

• Cloud Technologies:

Familiarity with cloud platforms (RHOS / AWS / Azure / GCP) and their services relevant to application operations. 

• Monitoring and Logging:

Experience with application performance monitoring tools and logging systems for proactive issue detection. 

• Security Best Practices:

Understanding and implementing security measures to protect applications and data. 

• Database Management:

Knowledge of database concepts and management tools relevant to the applications supported. 

Soft Skills:

• Team Leadership and Management:

Ability to motivate, mentor, and manage a team of application support engineers. 

• Communication Skills (Written & Verbal):

Effectively communicating technical issues to both technical and non-technical audiences. 

• Problem-Solving and Critical Thinking:

Analyzing complex issues, identifying root causes, and developing effective solutions. 

• Project Management:

Managing application-related projects, including timelines, resources, and risk assessment. 

• Time Management:

Prioritizing tasks and managing time effectively to meet deadlines and service level agreements (SLAs). 

• Adaptability:

Adjusting to changing priorities and technologies in a dynamic environment. 

• Conflict Resolution:

Managing conflicts within the team and with other stakeholders. 

• Interpersonal Skills:

Building and maintaining positive working relationships with team members, other departments, and vendors.