1499 Application Support Jobs - Page 9

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Role purpose Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions. Role Responsibilities: Providing application support across a number of applications in the Apex group. Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue Working as part of a global team to provide technical support to core line of business applications Liaising with business, vendors and software development team regarding application support tickets Supporting project related tasks, such as application upgrades. Supporting the patch management process, which includes bringing through change management to Test and Production environments Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses Skills Required: Experience with various applications: funds administration, ERPs and other Experience supporting core line of business applications. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies Strong general IT knowledge is required: complete fluency required with all common Office/PC applications, especially Excel Experience with Microsoft technologies such as IIS, SQL and .NET Experience with Azure desirable Experience of working with service desk tools such as Service Now Strong verbal and written communication skills and ability to present in a clear and concise manner Excellent time management and decision-making skills Strong problem solving, troubleshooting and analytical skills are essential Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers Multi-tasking - can manage several concurrent projects/tasks and prioritise demands Familiarity with GDPR and data security Qualifications: Batchelor Degree Level education or equivalent qualifications/work experience ITIL qualification is a plus What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Working with a strong and dynamic team Training and development opportunities Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https: / / theapexgroup.com / csr-policy /

Site Specialist II - Office Based - India We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow.

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose You will manage the applications in Regulatory reporting as well as supporting applications for middle office technologies, working closely with Business, Operation, Solution engineers, software development teams and business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. it will require expertise in investigation / debugging, problem solution. Also, will require planning and executing the maintenance and support releases for payment systems. Job Duties & Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions across Payment applications. Leading ongoing reviews of business processes and developing automation strategies. Plan the technology roadmap with an execution plan around it, the technology roadmap will not cover the future technologies, but, also cover the replacement of current set of applications Design and build enterprise applications for solutions which are used across multiple application (and hence multiple business teams) Effectively communicating your insights and plans to cross-functional team members and management. To understand user requirements in developing and installing group solutions. Manage all stages of project development including performing requirements analysis, system design, development, testing, training, roll out and post-production support Responsible for Service delivery of the team with focus on SLAs and customer management ensuring no escalations. Managing stakeholder s relationship with different BU s and ability to manage escalated issues/ potential escalation In the absence of group solutions provide local solutions to automate functions which can help in streamlining operations and own application/process/solution. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Own Root cause analysis provide tactical and permanent solution Continue process improvement across the application portfolio. Proactive analysis to drive down outage, improve recovery time and reduce time to engage Work with management to determine and deliver key performance indicator, Service level agreement metrics Upgrade and implementation of new application system. Principle point of contact for all Department head to review status, milestones, risks and issues, and follow up on action items from Steering Committee. Experience creating detailed reports and giving presentations. Excellent planning, organizational, and time management skills. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Requirements Good knowledge of banking domain including Trade, Core banking and Retail banking. Experience in regulatory reporting projects would be a huge plus. Designed, developed and enhanced various banking, business and technical applications like FINMECHANICS, CIMS, FINNET, TBMR and regulatory reporting systems. Experience of successfully facing off to senior business leaders Minimum 12-15 Years of experience in Information Technology with exposure to Payment Systems application and experience in development of software preferably in a Financial Service Industry. Wide knowledge of current and future trends in business and technology environment. Experience creating detailed reports and giving presentations. Education / Preferred Qualifications Technology, Engineering or IT Bachelor s degree Core Competencies Knowledge of banking payment system Domain. Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly. Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process. Designed, developed and enhanced various banking, business and technical applications like FINMECHANICS, CIMS, FINNET, TBMR and regulatory reporting systems. Strong inter-personal & negotiation skills in dealing with HO and department users Must be flexible, adaptable and have ability to work in a fast-paced changing environment. Fundamental analytical and conceptual thinking skills Self-Motivator and team player Excellent documentation skills. A track record of following through on commitments Technical Competencies Very good knowledge in Oracle PL/SQL and sound technical knowledge in Database Administration. Operating systems Internet-based systems Web based applications. Experience of handling host to host connectivity with multiple ecosystem players will be useful Advanced technical skills Competency in Microsoft applications including Word, Excel, and Outlook.

Not Applicable Specialism Microsoft Management Level Senior Associate & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary We are looking for experienced members with strong analytical and problemsolving abilities willingness and to learn new technologies and adapt to changing project requirements ability to prioritize tasks and manage time effectively to meet deadlines good verbal and written communication skills ability to work collaboratively in a team setting s The Operations Engineer is responsible for operations of Digital Products and Technology Supporting Business Applications. While the engineer will not do development work , they perform code release deployments and technology upgrades to these environments and will be required to troubleshoot and monitor issues that require knowledge of development languages, COTS applications, and infrastructure (cloud and on prem). This role has a broad knowledge of the business functions to resolve critical and strategic customer technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for driving success around Service Level Agreements for Level 2 and 3 application support services regardless of delivery source. The Resource will be expected to take up weekend support on as needed. Mandatory skill sets The Operations Engineer is responsible for operations of Digital Products and Technology Supporting Business Applications. While the engineer will not do development work , they perform code release deployments and technology upgrades to these environments and will be required to troubleshoot and monitor issues that require knowledge of development languages, COTS applications, and infrastructure (cloud and on prem). This role has a broad knowledge of the business functions to resolve critical and strategic customer technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for driving success around Service Level Agreements for Level 2 and 3 application support services regardless of delivery source. The Resource will be expected to take up weekend support on as needed. Using tools like Azure DevOps/VSTS, validate requirements, deploy, and troubleshoot deployments of code and technologies in stage and production environments. Demonstrating communication skills and the ability to drive continuous performance improvements with the stakeholders, vendors and technology subject matter experts. Develop, troubleshoot and operate Terraform IaC (infrastructure as code); Building, maintaining and controlling stage and production environments. Troubleshooting incidents in stage and production environments. Being proactive in monitoring and alerting capabilities exist for all components of the platform. Ensuring system health and capacity is reviewed and enhanced as needed. Documenting Standard Operating Procedures (SOPs), and performing knowledge transfer to others. Managing Azure (Required) / AWS / GCP or distributed VMware environments. Demonstrating knowledge of at least one container technology such as Docker and one database technology such as. MySQL, MSSQL, or Postgresql. Working with code management tooling such as Github or Gitlab. Possessing knowledge of CI/CD pipeline tooling and deployments. Demonstrating Linux and Windows administration experience; and, Possessing experience in configuration management across a multiplatform estate such as Ansible, Puppet or Salt. Developing and maintaining a current understanding of the technical architecture and designs associated with the application services delivered, and all relevant enabling technologies. Defining and maintaining administrative processes that support existing and new application services and capabilities; and, Working in complex technical environments. Preferred skill sets Devops Years of experience required 3 to 5 years Education qualification BTech/BE/MTech from reputed institution/university as per the hiring norms Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Azure Devops Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more} Travel Requirements Available for Work Visa Sponsorship

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.. Job Summary:. The Application Management Specialist (Workstations and Mobility) will be responsible for the deployment, configuration, management, and support of applications across workstation and mobile devices within the organization. This role involves working closely with the Unified Endpoint Manager and other UEM specialists to ensure a cohesive approach to endpoint and application management.. Key Responsibilities:. Application Deployment and Configuration:. Develop and implement standardized processes for the deployment and configuration of applications on workstation and mobile devices.. Ensure that all applications are configured according to company policies and industry best practices.. Manage application packaging, distribution, and updates for both workstations and mobile devices.. Application Management and Support:. Monitor and maintain the health and performance of applications on workstation and mobile devices.. Provide technical support and troubleshooting for application-related issues on both platforms.. Manage application inventory and lifecycle, including procurement, deployment, maintenance, and decommissioning.. Collaboration and Coordination:. Work in conjunction with other UEM specialists (e.g., Policy and compliance officer or Endpoint security Specialist) to ensure a unified approach to endpoint and application management.. Collaborate with IT, cybersecurity, and other relevant teams to ensure application security and compliance.. Participate in cross-functional projects to enhance overall endpoint and application management.. Security and Compliance:. Implement and manage security measures for applications, including application whitelisting, patch management, and access controls.. Ensure compliance with regulatory requirements and internal security policies.. Conduct regular security assessments and vulnerability scans on applications for both workstations and mobile devices.. Policy Development and Documentation:. Develop and maintain policies and procedures related to application management for workstations and mobile devices.. Document application configurations, processes, and support procedures.. Ensure that all documentation is up-to-date and accessible to relevant stakeholders.. Training and Awareness:. Develop and deliver training programs to educate employees on application best practices and security measures for workstations and mobile devices.. Promote a culture of security awareness within the organization.. Continuous Improvement:. Stay updated on emerging technologies, trends, and best practices related to application management for workstations and mobile devices.. Recommend and implement improvements to enhance application management processes and tools.. Qualifications:. Bachelor’s degree in Information Technology, Computer Science, or a related field.. Minimum of 3-5 years of experience in application management or a related role.. Strong understanding of application deployment, configuration, and management tools and technologies for both workstations and mobile devices.. Knowledge of regulatory requirements and industry standards related to application security and compliance.. Excellent analytical, problem-solving, and communication skills.. Ability to work independently and as part of a team.. Microsoft Intune. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, ITIL) are a plus.. About Us. Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.. At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.. #. Show more Show less

Job Description. Job Summary:. We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.. Key Responsibilities:. First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.. Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.. User Support: Assist users with password resets, account unlocks, and basic application support.. Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.. Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.. Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.. Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.. Qualifications:. Education: Bachelor's degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech). Technical Skills: Basic understanding of computer hardware, software, and networking concepts.. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.. Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.. Customer Service: A customer-centric mindset with a passion for helping others.. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.. Team Player: A collaborative team player with a willingness to learn and grow.. Preferred Qualifications:. Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.. Internship Experience: Prior internship or practical experience in an IT support role is advantageous.. What We Offer:. Competitive salary and benefits package. Opportunities for professional development and career advancement. A supportive and inclusive work environment. Hands-on training and mentorship from experienced IT professionals. Additional Information. At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation.?Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.. Diversity,?equity and?inclusion (tietoevry.com). Show more Show less

As a Technical Solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Career Level - IC1 Career Level - IC1 Basic Qualifications: A minimum of four years of related work experience and a bachelors degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support .

Job Details: The IT Operations Developer II is responsible for providing technical support, maintenance, and development for business applications This role involves troubleshooting issues, implementing bug fixes, developing enhancements, and ensuring optimal application performance The ideal candidate will have strong technical skills, a deep understanding of software development, and a commitment to delivering excellent user support Essential Duties and Responsibilities: Application Support: Provide technical support for business applications, addressing user queries and resolving technical issues promptly Troubleshooting: Diagnose and troubleshoot difficult application problems, working with users and functional teams to identify root causes and implement solutions Development and Enhancement: Develop and implement application enhancements, bug fixes, and new features based on user requirements and business needs Performance Monitoring: Monitor application performance and system health, ensuring applications run efficiently and identifying potential issues before they impact users User Assistance: Assist users with application-related questions and provide training and documentation to help them effectively use the applications Incident Management: Manage and prioritize incidents and service requests, ensuring timely resolution and stakeholder communication Collaboration: Work closely with development teams, IT, and other stakeholders to implement application updates, patches, and enhancements Documentation: Maintain comprehensive documentation of application configurations, support procedures, development changes, and troubleshooting steps Change Management: Participate in change management processes, ensuring application changes are tested and deployed smoothly Compliance and Security: Ensure applications comply with security policies and regulatory requirements, implementing necessary controls and safeguards Continuous Improvement: Identify process improvements and automation opportunities to enhance application support and efficiency Perform other assigned job-related duties that align with our organizations vision, mission, and values and fall within your scope of practice Qualifications: Education: Bachelors Degree or relevant experience Computer Science, Management Information Systems, or a related field Preferred Certification(s): Any relevant IT Certification Experience: 1+ years relevant or practical experience Special Skills: Proficiency in Programming Languages: Experience with relevant languages like Java, C++, and JavaScript is crucial for developing and supporting applications Database and SQL Server Experience: Experience of working with databases and performing data analysis is essential Web Development Skills: Experience of HTML, CSS, and object-oriented programming to support web-based applications Cloud Computing: Experience with cloud computing, as many applications are now cloud-based Technical Solution Development: Experience developing, supporting, and maintaining technical solutions is essential Developing Collaborator: Improves eloquence in technical discussions Displays growing empathy and self-awareness in team dynamics Demonstrates enhanced problem-solving skills and time management Adapts well to changes in project requirements and technologies

Description & Requirements Position Summary Provides application support for a specific set of Infor products and other third-party reporting application. This role is required to work on shifting schedule (either APAC,EMEA or US) Essential Duties Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage Track and monitor application issues through the centralized ticketing system. Responds to incidents, record incident activity and solving problems Able to work independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate escalation process Performs user administration to internal applications. Manages workload effectively and provides accurate accounting of work and time allocation. Maintains and creates documentation around technical troubleshooting and best practices. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of incidents or outages Provides input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting Infor software and other enterprise products Basic Qualifications 2+ years of previous application support 1+ years experience of SQL (Microsoft/Oracle/DB2/Postgre) Strong analytical skills. Ability to consistently perform in a high pressure, deadline oriented global environment. Good organizational skills. Clear communication skills in both verbal and written/electronic mode. Familiar with basic function of Reporting applications Knowledgeable on any of the Reporting Applications (Birst / Power BI/ Tableau / SSRS / Domo) Preferred Qualifications 2+ of application and/or business process experience. Proven software application troubleshooting skills. Background in functional business area Solid track record in an operational/support role, understands incident, problem or change management and how to drive stability across organizations. Strong and keen focus on operational performance metrics and trend analysis Ability to write a SQL script from scratch and ability to understand existing scripts Knowledge on Microsoft Power Platforms

This role will be responsible for overall Infrastructure & Datacentre management of Yokogawa India limited where candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have 8-12 years of IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment. He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Datacentre, High availability, Disaster Recovery, Business Continuity plans Assist in the architecture, design, build and Deploying the Servers & cloud infrastructure within Microsoft Azure Maintenance of On-premises servers and Datacentre Servers Well versed with scripting for automation via Terraform. Provisioning, managing Azure Infrastructure using automation PowerShell Strong understanding of Azure Cloud and active directory Create architectural and migration roadmap for On-premises Servers and Applications on Azure solution Strong understanding of different Azure IaaS services and platform and their associated limitations. Understanding and exposure to Azure Cloud, Hands-on experience of Azure Scale Sets, Load Balancer, Azure networking, Azure Monitor, Alerts, and Log Analytics Infrastructure monitoring & Logging (Ex: Tools like SCCM, Nagios, ManageEngine, InfraON, Grafana, Splunk) Strong Knowledge of Intune and its maintenance Maintaining the regulatory systems about ISMS policy (Information System Management Systems) Printer Management and Governance. Responsible for managing, installing, and configuring new servers / storage systems for business as per their requirement. Experience in managing Virtual Machines (VM), Hyper-V and support cloud migration activities. Expertise in managing and supporting Microsoft 365 workloads - Exchange online, Intune, MS Teams, SharePoint, AIP, ATP, Azure AD Connect, defender, license, and user management. Experience in managing and supporting Active Directory, DNS, SMTP, DHCP, Group Policy, printer management, and supporting business-critical systems. Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics. Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool (like SNOW, Remedy), other disciplines related to service delivery. Analyse current technologies used within the company and determine ways to improve. Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation. Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations. Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects. Qualifications and General Skills / Experience: Education : Masters/Bachelor of Engineering in Computer Science or IT or equivalent Technical Certification : Candidate must have either MCSE / MCSA / MTA / Solution Architect / Azure/ AWS or equivalent credential Process : ITIL knowledge is essential, and ITIL V3 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

The Global Functional Expert (GFE) will partner with: R2R GL GPO and Oracle Application Labs (OAL) IT Teams to provide comprehensive general ledger, related systems and critical business process support. The individual hired as GFE will work closely with the General Ledger GPO teams to gain understanding of the general ledger systems, chart of accounts, and key R2R global business processes. Details are as below: Primary responsibility to triage service requests concerning issues with general ledger systems, chart of accounts, and key R2R global business processes Provide and reinforce end user training to optimize processes and systems performance Support period end close activities Support setup requirements for general ledger systems, chart of accounts, and key R2R global business processes Participate in UATs, For Quarterly new release upgrades, enhancements and New Ledger/Company Code Implementation. Participate in the evaluation of existing sub-processes and where appropriate perform analysis to identify efficiencies and cost saving initiatives Participate in collaborative efforts with cross functional teams to devise solutions for problems that impact general ledger systems, chart of accounts, and key R2R global business processes Support in identification and implementation of systems-based solutions to emerging problems caused by changing business or workforce requirements Partner with the SOX PMO to test R2R key controls & EY Audit Requirements Preferred Qualifications : Bachelor s in commerce 8 + years of Finance / Accounting / Project Management Experience working with Oracle s accounting modules and related applications Experience with General Ledger, Intercompany, and Cash desirable. Ability to effectively communicate verbally and in writing and build strong relationships across geographies Detail oriented, yet able to identify issues and grasp concepts at a broader level. The Global Functional Expert in Application Support Team, will partner with GPO, OAL and Business Groups to provide comprehensive GCO Systems and Critical Business Process Production Support in JAPAC/EMEA/AMER time zones and track the systems performance throughout. Some of the key roles are, responsible to triage service requests concerning issues with General Ledger (GL) / Intercompany (IC) and Cash Management (CM) Systems, Chart of Accounts, SmartView and EPM Applications, System Setup requirements for GL, IC and CM modules, UATs for Quarterly New Releases, End to End during New Ledger Setup and Load Test, OIM Request Approvals, FGC Key Application Control Testing and EY system controls audits, Access Management (GL, CM, EPM-FCC, Blue Print). The rehire is critical as we cover different time zones with immediate assistance / resolution of Systems Issues in the Day-to-Day activities and also the close monitoring.

Job Title: Treasury Core Model (TCM) – Senior Application Support. Location: Hyderabad. About The Job. We are seeking a highly skilled and experienced Treasury Senior Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financial acumen to support and enhance our S/4HANA Treasury Core Model solution. The Treasury Core Model (TCM) project was launched in 2017 as part of Sanofi Finance transformation program and consisted in redesigning about 40+ unique Treasury processes (local and central), supported by S/4HANA Treasury solution and rolling them out as part of the One-Erp, iShift program.. The TCM Delivery Team is the owner of the S/4HANA Treasury Solution implemented to support those processes, and is responsible managing the required evolutions or enhancements, as well as deploying it efficiently as per the priorities of the Company. Given the critical nature of Treasury operations, we've implemented a multi-tiered support model for our S/4 HANA Treasury solution. Initial support levels (1.5 and 2) are provided by a third-party provider, responsible for incident triage, analysis, and basic configuration fixes, while for more complex matters, we have an internalized Treasury Application Support Team. This dedicated in-house team provides level 3 support, focusing on managing complex incidents and implementing solution enhancements for countries where the system is already live. By utilizing this hybrid support structure, we ensure that day-to-day issues are addressed promptly while maintaining the specialized expertise necessary for handling intricate Treasury-specific challenges and driving continuous improvement of our solutions.. At Sanofi, we believe in continuous learning and development. In this role, you'll have opportunities to stay at the cutting edge of SAP technologies and Treasury best practices, with potential for further certifications and professional growth. We encourage innovative thinking and welcome fresh ideas for process improvements and system optimizations.. We offer a dynamic work environment where your contributions will have a direct impact on our financial operations. You'll be part of a team that values collaboration, innovation, and excellence. As you grow in this role, there are opportunities for career progression within Sanofi's Treasury and IT functions.. Main Responsibilities. Level 3 Support Corrective maintenance: Resolve Application Incidents and Problems that require database, application code, and/or operational modifications as a result of corrective maintenance within defined SLA. This may require coordination with ERP Application support team, Key Users, and any Third-Party providers. Perform an in-depth root-cause analysis and provide such support to other groups as may be required to isolate the cause and develop a permanent fix to the Incident/Problem. Open a Problem for repetitive incidents. Open SAP message when needed and follow-up with SAP. Code the resolution / permanent fix. Test and perform activities before the fix can be migrated to the production system. Assisting the Key users for performing User Acceptance Tests and providing ‘how-to’ support to Key users when needed. Manage Transports orders and cutover activities. Close the Incident/Problem in the ticketing tool. Report on Incidents KPI’s. Scope Evolution: Be the first interface for the change requests flowing in from Treasury Key Users. Analyse the requests and provide a first point of view. Flag and reject the requests that deviate from the approved Specifications of the Treasury Core Model and the Localizations and hence limit uncontrolled change. Support functional analysis of evolutions, updating the specifications and performing the tests, for example when a form or layout needs to be developed, a new specific report or enhancement needs to be developed, working together with ABAP teams. Prepare and present position paper for Design Authority approval. Performing end Key user training and creating end user documentation, when needed. Manage Transport orders. Monitor and report on the status of approved Evolution Maintenance. Business Value Projects: Contribute as Solution Expert to small projects (Business Value Projects), being responsible for Solution deliverables. Comply with documented Software development methodology and programming standards as well as quality requirements and update operations documentation accordingly. Work transversally in cooperation with different teams, creating requests to ABAP and Erp AMS teams including User Access Management team when needed, following up the completion of the requests with these teams as ‘owner’ of the topic. Manage post-refresh activities on maintenance track. Support Application DRP (Disaster Recovery) exercises.. Key Interactions: Strong interactions and integration with AMS, Sanofi Digital support, Treasury Core Model Project team, Treasury Key Users (incident creators and key contacts within Business users), SAP (Support/ Solution Experts), external implementation partners, external banks, Swift network.. About You. Sanofi is looking for a talented profile who combines the dimensions of SAP Solution Application Maintenance, and a fair knowledge of Finance and/or Treasury functional processes. He/she has a results-driven approach while being able to navigate in a complex global organization and being able to support timely critical business needs.. Education: Bachelor's degree in Finance, Economics, or a related field. SAP FI/Treasury, S/4HANA certifications preferred. Treasury certification preferred is a plus. Experience: Minimum 10 years of hands-on experience with SAP Finance and Treasury modules (FSCM, IHC, BCM, BAM, CM, BPC, TRM) and S/4HANA. Proven track record in SAP projects within an international environment. Experience in project methodology. Experience in writing functional and technical specifications (RICEFW). Solid background in application support, ticketing tools, and project collaboration platforms. Soft & Technical Skills: Strong proficiency in MS Office suite. In-depth knowledge of Treasury processes and banking systems. Familiarity with SAP ABAP programming (desirable). Ability to drive, promote changes and coach peers. Exceptional analytical and problem-solving abilities. Strong customer orientation and communication skills. Ability to work effectively in a team environment. Adaptability to changing priorities and deadlines. Languages: Fluent in English, any further language is a plus. null. Show more Show less

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.. Primary Purpose:. Support PT’s customers in India on new tool installs, upgrade, warranty support and billable service, and based in Delhi / Mumbai / Chennai.. Key Responsibilities:. New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.. Upgrades: follow upgrade SOPs to install and commissioning upgrades.. Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.. Billable Service: carrier out billable service and training on out of warranty tools.. Typical Performance Measures:. Meet targeted numbers of new tool installs within a certain period of time and spec.. Meet targeted numbers of billable upgrades and PMs within spec.. Meet good customer satisfaction on warranty support.. Follow up the reporting and documentation requirements for every service activity.. Stocks and materials RMA assistance.. Education / Qualifications. Person Specification – Essential requirements unless stated. A relevant engineering degree. EE or ME engineering preferred.. Significant hardware experience on semiconductor equipment.. Professional Skills/ Abilities. Able to look up electrical drawings.. Familiar with Vacuum and RF components operating mechanism and theory.. Logical thinking on tool issues troubleshooting.. Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.. Mater at communication and negotiation in English.. Personal Qualities:. Able to work independently.. Prepare proactively and act efficiently. Positive thinking and easy going with. Willing to take responsibility and own accountability. Willing to take challenges and accept to travel frequently.. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.. Show more Show less

Job Title: Treasury Core Model (TCM) Support Expert. Location: Hyderabad. About The Role. We are seeking a highly skilled and experienced Level 3 Treasury Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financial acumen to support and enhance our S/4HANA Treasury Core Model solution.. The Treasury Core Model (TCM) project was launched in 2017 as part of Sanofi Finance transformation program and consisted in redesigning about 40+ unique Treasury processes (local and central), supported by S/4HANA Treasury solution and rolling them out as part of the One-Erp, iShift program. The TCM Delivery Team is the owner of the S/4HANA Treasury Solution implemented to support those processes, and is responsible managing the required evolutions or enhancements, as well as deploying it efficiently as per the priorities of the Company. Given the critical nature of Treasury operations, we've implemented a multi-tiered support model for our S/4 HANA Treasury solution. Initial support levels (1.5 and 2) are provided by a third-party provider, responsible for incident triage, analysis, and basic configuration fixes, while for more complex matters, we have an internalized Treasury Application Support Team. This dedicated in-house team provides level 3 support, focusing on managing complex incidents and implementing solution enhancements for countries where the system is already live.. By utilizing this hybrid support structure, we ensure that day-to-day issues are addressed promptly while maintaining the specialized expertise necessary for handling intricate Treasury-specific challenges and driving continuous improvement of our solutions.. Main Responsibilities. Level 3 Support Corrective maintenance: Resolve Application Incidents and Problems that require database, application code, and/or operational modifications as a result of corrective maintenance within defined SLA. This may require coordination with ERP Application support team, Key Users, and any Third-Party providers. Perform an in-depth root-cause analysis and provide such support to other groups as may be required to isolate the cause and develop a permanent fix to the Incident/Problem. Open a Problem for repetitive incidents. Open SAP message when needed and follow-up with SAP. Code the resolution / permanent fix. Test and perform activities before the fix can be migrated to the production system. Assisting the Key users for performing User Acceptance Tests and providing ‘how-to’ support to Key users when needed. Manage Transports orders. Close the Incident/Problem in the ticketing tool. Report on Incidents KPI’s. Scope Evolution: Be the first interface for the change requests flowing in from Treasury Key Users. Analyse the requests and provide a first point of view. Flag and reject the requests that deviate from the approved Specifications of the Treasury Core Model and the Localizations and hence limit uncontrolled change. Support functional analysis of evolutions, updating the specifications and performing the tests, for example when a form or layout needs to be developed, a new specific report or enhancement needs to be developed, working together with ABAP teams. Prepare and present position paper for Design Authority approval. Performing end Key user training and creating end user documentation, when needed. Manage Transport orders. Monitor and report on the status of approved Evolution Maintenance. Business Value Projects: Contribute as Solution Expert to small projects (Business Value Projects), being responsible for Solution deliverables. Comply with documented Software development methodology and programming standards as well as quality requirements and update operations documentation accordingly. Work transversally in cooperation with different teams, creating requests to ABAP and Erp AMS teams including User Access Management team when needed, following up the completion of the requests with these teams as ‘owner’ of the topic. Manage post-refresh activities on maintenance track. Support Application DRP (Disaster Recovery) exercises.. Key Interactions: Strong interactions and integration with AMS, Sanofi Digital support, Treasury Core Model Project team, Treasury Key Users (incident creators and key contacts within Business users), SAP (Support/ Solution Experts), External implementation partners, external banks, Swift network.. About You. Sanofi is looking for a talented profile who combines the dimensions of SAP Solution Application Maintenance, and a fair knowledge of Finance and/or Treasury functional processes. He/she has a results-driven approach while being able to navigate in a complex global organization and being able to support timely critical business needs.. Education: Bachelor’s degree in finance, Economics, or a related field, SAP FI/Treasury, S/4HANA certifications preferred, Treasury certification preferred is a plus. Experience: 5-10 years of hands-on experience with SAP Finance and Treasury modules (FSCM, IHC, BCM, BAM, CM, BPC, TRM) and S/4HANA. Proven track record in SAP projects within an international environment. Experience in writing functional/technical specifications (RICEFW). Solid background in application support, ticketing tools, and project collaboration platforms. Soft & Technical Skills: Strong proficiency in MS Office suite, In-depth knowledge of Treasury processes and banking systems, Familiarity with SAP ABAP programming (desirable). Exceptional analytical and problem-solving abilities, Strong customer orientation and communication skills, Ability to work effectively in a team environment, Adaptability to changing priorities and deadline. Languages: Fluent in English, any further language is a plus. null. 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Imaging Support Specialist _ Office Based. ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.. We are currently seeking an Imaging Support Specialist to join our diverse and dynamic team. As an Imaging Support Specialist at ICON, you will play a vital role in providing technical support and assistance for imaging operations within clinical trials. You will ensure that imaging processes run smoothly, facilitating effective communication and coordination among teams and stakeholders.. What You Will Be Doing. Providing day-to-day technical support for imaging systems and processes, troubleshooting issues as they arise.. Assisting in the setup and maintenance of imaging equipment, ensuring compliance with safety and regulatory standards.. Collaborating with clinical teams to ensure proper execution of imaging protocols and adherence to study timelines.. Training staff on imaging procedures, software, and best practices to optimize workflow and data quality.. Maintaining accurate records of imaging data, system performance, and support requests to facilitate continuous improvement.. Your Profile:. Bachelor’s degree in medical imaging, radiologic technology, or a related field; relevant certifications preferred.. 1-3 years of experience in imaging support or a related role, ideally within a clinical research setting.. Strong technical skills and familiarity with imaging equipment and software.. Excellent problem-solving abilities, with attention to detail and a proactive approach to support.. Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.. What ICON Can Offer You. Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.. Our Benefits Examples Include. Various annual leave entitlements. A range of health insurance offerings to suit you and your family’s needs.. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.. Life assurance. Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.. Visit our careers site to read more about the benefits ICON offers.. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.. Are you a current ICON Employee? Please click here to apply. Show more Show less

Application Support Engineer Decisions Developer. Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.. As a Software Engineer, Support at Decisions, you will be part of an integrated support team troubleshooting complex customer problems in the use of the Decisions platform. You will play a pivotal role in tackling high-level troubleshooting issues before they reach the Product Engineering team, offering in-depth analysis, and guiding other team members on resolution strategies.. As a member of the Support team, you will collaborate closely with cross-functional teams, contributing to product improvements and enhancing customer experience. Software Engineers at Decisions are expected to have experience in developing and integrating server and client applications. Your work will be produced in the context of Decisions engineering best practices, including but not limited to the continuous support of development, deployment, integration, and monitoring.. Responsibilities. Customer Issue Resolution:. Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions for customer problems. Follow standard procedures for escalating unresolved issues to the appropriate internal teams. Feedback and Documentation:. Provide prompt and accurate responses to customers. Ensure proper recording and closure of all reported issues. Document knowledge in the form of tech notes and articles for a knowledge base. Internal Collaboration:. Follow Service Level Agreements (SLA) for issues, especially concerning severity. Collaborate with internal teams for issue resolution. Requirements. Technical Experience:. Requires minimum of one (1) year previous Decisions BPM platform Experience. Minimum of two (2) years of software engineering experience in front-end and back-end applications and/or data service. Experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex environments. Experience in automation, engineering tasks, data, infrastructure/operations, and security engineer tasks. Development Skills:. Proficiency in programming languages such as C#, Java, or JavaScript. Track record of delivering high-quality code. Considerable experience dealing with SQL servers. Business Process Automation (BPA):. Expertise in BPA platforms with a strong understanding of process modeling and workflow optimization. Certifications:. Certification in BPM/RPA software is a plus. Troubleshooting and Communication:. Strong troubleshooting skills and the ability to work on multiple issues simultaneously. Exceptional communication and collaboration skills. Ability to lead and mentor technical teams. Customer Support Attitude:. Passion for supporting customers. Willingness to provide as much help as possible and follow up with customers. Availability:. Understanding of the demands of operating in a customer support team that may require working in a 24x7 environment. Availability and willingness to step in when needed, including weekends. Background:. Not from a technical support background that involves simply logging tickets or coordinating between groups. The role requires active problem-solving and technical engagement. Show more Show less

Job Title: Application Manager Successfactors. Position Profile Template. Position Profiles are useful in several aspects of the employment relationship, including hiring, compensation, and managing employee performance. Well-drafted Position Profiles can help increase clarity and employee accountability with respect to position duties, while protecting the company against risk.. Instructions : Use this form as a starting point to prepare a Position Profile for a new position[1] and/or changing an existing position within Nouryon. Here is guidance to keep in mind as you prepare the Position Profile:. When drafting, choose appropriate words and phrases using active words and phrases whenever appropriate. For example: “evaluate” or “analyze” instead of simply “review.” Similarly, without exaggerating, avoid language that is unnecessarily vague or diminishes the importance of the role. For example, describing a role as “assisting with” something, “supporting” someone, or acting “pursuant to the company’s standard operating procedures.”. Before finalizing, the line manager and HRBP should review the Position Profile. The line manager is accountable for ensuring that the Position Profile is an accurate description of the position. Management review helps ensure consistency across positions and across the company.. If any legal questions arise, consult with your HRBP regarding when to involve the Legal Department.. Consider unions and collective bargaining agreements (CBAs). Consult with the appropriate HRBP regarding any union or CBA applicable to the position to confirm whether it impacts the Position Profile.. Be sure to include any applicable mandatory provisions, as outlined in this form.. Include signature lines in the final Position Profile, to be signed by the employee and position supervisor, to acknowledge its accuracy.. Function, and Reporting Structure. Position title: Application Manager SF & Integration. Reports to: Delivery Manager Application Services/. Job function: Nouryon. Job level of manager: MM5. Job functional area: IM Services. Number of direct/ indirect reports: N/A. Position pay grade: MM4. Full-time/part-time: Full-time. Country & Location:. Temporary position: No. Travel required: Yes. If yes, geographic region: USA, Netherland, Asia. If yes, percentage: 10%. In-person/remote: In-person. [1] The definition of a new position is one that is not in the existing organizational design (HR establishment) and is associated with growth or expansion and is additional to your approved headcount. ". Required. Education:. Master or Bachelor level of education (or similar level). Show more Show less

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!. Technical and Standard Practices. Provide daily customer support for Allvue Systems applications and Business-to-Business integrations.. Performing complex technical troubleshooting, determining root causes, and providing resolution.. Ensure an in-depth understanding of query flow and its impact on application performance.. Work independently and proactively solve problems without being directed by others.. Developing client solutions based on technical best practices.. Training customers and staff in troubleshooting techniques, best practices, applications, and programs.. Handling support tickets via JIRA ticketing system, email, or phone submissions.. Finding ways to increase productivity and improve client experience and satisfaction.. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.. Applicants should demonstrate their ability to implement ITIL frameworks to improve IT service delivery and have a track record of successfully managing and guiding change processes within an organization.. Proficiency in assessing risks, planning and coordinating changes, and ensuring minimal service disruption is essential.. Document all issues and solutions thoroughly for future reference and continuous learning within the team.. Engage in ongoing education to keep up with the latest advancements and best practices in MSSQL and related technologies.. Customer Centric Experience/Relations. Providing best-in-class customer experience/service.. Proficiency and willingness to handle multiple daily customer calls involving screen-shares to collect details and troubleshoot reported technical problems at a professional and technical level.. Practice professional-level soft skills when communicating with customers and internal staff.. Take personal ownership of customer satisfaction in resolving Production client concerns and issues.. Team and Knowledge-Centric Collaboration. Writing and maintaining professional-level internal and customer-facing knowledge articles.. Take the initiative to inform leadership to proactively improve the product, reduce ticket volume, and refine processes as the business needs.. Mentorship and training for other Support team members from a technical and process perspective.. Team attitude to collaborate or assist teammates or colleagues within the company on technical issues, processes, or product improvements.. Be All-In with our company's Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture).. Advanced SQL Server T-SQL skills and database administration experience.. In-depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts. SQL Scripting/Writing skills to debug and resolve SQL code.. Needed strong analytical skills while debugging the error logs.. Considerable experience with XML/XPath/XSLT technologies is a plus.. Proficient in performing in-depth analysis, complex technical troubleshooting, and problem resolution.. Demonstrate strong research skills and gather knowledge to progress investigations through written knowledge articles, training videos, and hands-on testing.. Effectively communicate problem or issue concepts, steps to replicate, root cause analysis, and resolutions to technical and non-technical audiences.. Experience utilizing GIT Kraken for branching, merging, and managing code repositories effectively.. Computer Skills. Self-starter who can work independently.. Detail-oriented, with solid organization and coordination skills.. Excellent customer service knowledge and skills.. Professional written and interpersonal skills.. Experience with Confluence and Jira ticketing systems.. Experience with Code Check-in processes and applications such as GIT and ADO.. Microsoft Office 365 experience and knowledge. (Outlook, Teams, Excel, OneDrive, SharePoint, etc.). Experience using Slack or other message systems.. Show more Show less

Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility. Responsibilities Direct Responsibilities As the applications to be supported are Client focused , high professional support service is expected Supporting Application end to end, Managing issue and Incident Monitor and Troubleshoot Communicate with stakeholder to inform, investigate and alert about issue. Skill in creating and maintaining the knowledge base Knowledge in writing/reading scripts (ksh..) Creating Application support/technical documentation Contributing Responsibilities Creating Application support/technical documentation Skill in creating and maintaining KEDB Qualifications - External Technical Behavioral Competencies Knowledge and experience with HP-UX/LINUX OS Experience with Unix scripting Knowledge and experience with Database ( Sybase , Oracle ) Experience with PL/SQL Knowledge in Java Specific Qualifications (if required) Knowledge of ITIL. Bachelors degree required; advanced degree considered a plus. Minimum 7 and Maximum 10 years financial industry experience Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Creativity Innovation / Problem solving Communication skills - oral written Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others improve their skills Analytical Ability Ability to inspire others generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if required) Please Note We need 1 internal resource with strong technical experience in SQL Unix .Also have good communication skills.

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in 247 shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience is an added advantage... Working on tasks within SLA experience. Excellent problem-solving and multitasking skills.

Collaborate with stakeholders to gather and review software requirements/user stories, provide estimates, create software design specifications, and work with engineers and architects to assess and test hardware and software interactions. Execute development methodologies using various programming languages to deliver high-quality solutions. Create and execute automated test plans/strategies based on business requirements, collaborating with engineers, architects, and clients to validate test environments, test data, and test results. Design and implement code fixes, validate outcomes against expected results, and produce associated reports. Perform dynamic application security testing, interface testing, integration testing, end-to-end testing, and/or user acceptance testing. Provide application support, troubleshoot configuration and environment issues, and ensure smooth operations. Support the software deployment process by ensuring efficient and reliable delivery pipelines. Key Skills : Strong experience with Java and related technologies. Expertise in API concepts and methodologies . Proficiency in Microsoft Azure Cloud Services , including Kubernetes, Docker, and Terraform. Desired Skills : Experience with programming languages such as Go and Lua . Knowledge of API management tools like Kong . Familiarity with tools like Curl for API testing and debugging. Ideal candidate for above position should possess 7+ years of experience in above specified skillset.

I. Job Summary This intermediate level position is part of a team responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides basic technical and analytical support delivering HR processes. With experienced team members, may provide input for delivering HR processes. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Monitors HR systems, open cases and reviews current processes to troubleshoot application related issues and answers system related questions. Seeks development on the job and through more formal training. Performs analysis and documents current and new processes to take advantage of technology Makes required configuration changes according to documented requirements. Advises on impacts to current configuration and downstream applications. Maintains foundational workforce structures, data fields and processes. Analyzes impact of configuration of tables, data fields, foundational structures and processes on downstream systems and integrations. Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries. Supports integrations/file transfers. With guidance, analyzes new software application products or new modules in existing applications. Provides day to day support and maintenance for system(s), preparation for releases, upgrades and/or patches. Executes testing, reporting and analysis of changes. Monitors open tickets/vendor escalations for progress. Executes unit, integration and acceptance testing. Working with the functional team, provides screen shots and system steps for testing and change management. May be responsible for configuring and delivering basic reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: bachelors Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Two (2) years of previous experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Hands on configuration of application(s), and supporting releases, patches, upgrades and/or enhancements. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as we'll as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc). May need to attend after hours calls with the offshore team

We are the world learning company with more than 24,000 employees operating in 70 countries We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale We believe that wherever learning flourishes so do people The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues Primary ResponsibilitiesLevel 3 Escalation callsDirectly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of businessEnsure candidate results are sent to clients on timePrepare client reportsPromote client programs and productsDetermine additional opportunities and possible operational trouble areasInput accurate customer information into the databaseAssist in training and monitoring call center agents to ensure quality of serviceMaintaining the SLA for different LOBsReportsClient ManagementEvent handling- People management and team handling-Team playerQualifications/Education and Experience:Required Education- Bachelor degree5-7 years of experience in a similar/related positionConfident and fluid communicatorHigh levels of customer service skillsPreviously operated in a Level 2 support rolePrevious subject matter expert knowledgeFamiliar and comfortable working in a busy corporate environment/shifts (24\\*7)Experience in providing application supportFamiliar with MS OfficeExperienced in collating reportsDesired Candidate Profile:Excellent oral and written communication skillsGreat attention to detailProblem-solving skillsStrong organizing and time management skillsCustomer service skillsEffective teamwork skillsClient and People Management skillsNote - No disciplinary action or PIP in the last one year (Internal applicants)1145110Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

Job Description: Who We Are Saks is a world-renowned luxury ecommerce destination. The company s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores which extend that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home d cor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the pre-eminent destination for luxury, globally. Role Summary As a Lead Database Administrator, you will work with other members of our DBA teams to develop and track key database measures and metrics. Your focus will be on evaluating runtime systems, building monitoring and incident response capabilities, and automating monitoring and automatic feedback systems for our development, staging, and production systems Key Qualifications 9+ years of experience in a DBA role supporting 24/7 environment with on call duties as per team rotation. DBA will be responsible for supporting other database types (Postgres, DB2, aurora) in Saks environments. Demonstrated ability to mentor junior team members and develop internal experience in DBA best practices Experience with database migration from data center to Azure / AWS RDS. Managing Databases as IaaS, PaaS. Exposer to Azure VMs and /Azure SQL MI Experience with Automation of routine tasks and setup monitoring. Shell scripting, Powershell, PL/SQL for automation. Strongly desired: experience in the retail or fashion industries Appreciated: interest and curiosity for working in a variety of languages and frameworks with flexibility towards team and organizational adoption Role Description Assist with issues relating to system performance: Diagnosis of SQL problems, Application Support and SQL Support Assist with the design and maintenance of systems, policies, and procedures for disaster recovery to ensure effective availability, protection, confidentiality of data, and integrity of data assets. Be a consultant in the review, planning, testing, and execution of business applications and database upgrades Develop and track key database measures and metric Good understanding of data models and assisting the application team providing recommendations for schema designs o Demonstrate extensive hands-on experience with SQL Server & Oracle with a particular emphasis on performance and tuning. Skills include, but are not limited to: Installations, migrations/upgrades, configuration, tuning and performance analysis, backup/restore/failover Ability to plan, scope and estimate work effort to produce high quality deliverables on time/on budget for Database project work Good understanding of Failover clustering and Log shipping Use quantitative and modeling techniques to forecast database capacity and growth trends On call duties per team rotation. Conduct research and make recommendations on database products, services, protocols, and standards in support of development efforts. Develop key automation, monitoring and performance tuning software Review and tune data access calls and stored procedures to ensure both individual database performance and overall system performance Provide technical leadership in the design, implementation and management of our database environments Your Life and Career at Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Required Skills Technology | Mobile Device Management (MDM) Tools | Microsoft Intune Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD 1) Mobility Subject Matter Expert s primary responsibility is to provide support to an organization s mobility (MDM/MAM) infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on cloud mobility infrastructures like Microsoft Intune or SAAS/ On-premises mobility infrastructures like Ivanti MobileIron or equivalent platforms, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also spills over to the bigger Application support including custom application packaging and publishing 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure 2. Plan and execute upgrades, projects defined by customers 3. Create, design, manage Microsoft Endpoint Manager (Intune) standalone/Hybrid supporting large user base 4. Manage AAD, Autopilot, Conditional Access, Configuration Profiles and Compliance policies. 5. Knowledge of Mobile Operating Systems (iOS, Android), seamless onboarding technologies (DEP/ZeroTouch), Android for Work/Work Profile, iOS Device Management (Legacy, Supervised and User Enrolment) 6. Create and manage Device enrolment Policies (Android, Apple, Windows Autopilot). 7. Create, manage, and modify iOS, Android, and Windows application signing, provisioning and deployment. Technical Skills 1. Mobility - Complete hands-on experience in implementing and managing On-premises/cloud mobility MDM and MAM solutions; Intune, MobileIron or equivalent platforms. - Hands-on with Autopilot, Enrolment, configuration policies, Conditional access, Compliance and Security. - Strong understanding of the Microsoft 365 suite on mobile devices. - Provide Technical solutions and solve complex business problems with minimum downtime. 2. Application packaging and publishing - Manage the deployment process of mobile applications to app stores, including testing, release, and updates, Scripting, App packaging and publishing