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Senior Program Coordinator & Relationship Lead

Senior Program Coordinator & Relationship Lead

Pearson

1 - 7 years

10 - 14 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Application support Disciplinary action People management skills Senior Program Coordinator Customer service Subject Matter Expert MS Office Operations Client management Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are the world learning company with more than 24,000 employees operating in 70 countries We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale We believe that wherever learning flourishes so do people The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues Primary ResponsibilitiesLevel 3 Escalation callsDirectly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of businessEnsure candidate results are sent to clients on timePrepare client reportsPromote client programs and productsDetermine additional opportunities and possible operational trouble areasInput accurate customer information into the databaseAssist in training and monitoring call center agents to ensure quality of serviceMaintaining the SLA for different LOBsReportsClient ManagementEvent handling- People management and team handling-Team playerQualifications/Education and Experience:Required Education- Bachelor degree5-7 years of experience in a similar/related positionConfident and fluid communicatorHigh levels of customer service skillsPreviously operated in a Level 2 support rolePrevious subject matter expert knowledgeFamiliar and comfortable working in a busy corporate environment/shifts (24\\*7)Experience in providing application supportFamiliar with MS OfficeExperienced in collating reportsDesired Candidate Profile:Excellent oral and written communication skillsGreat attention to detailProblem-solving skillsStrong organizing and time management skillsCustomer service skillsEffective teamwork skillsClient and People Management skillsNote - No disciplinary action or PIP in the last one year (Internal applicants)1145110Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

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Pearson

plc.pearson.com/

Higher Education

London Hoboken

10001 Employees

77 Jobs

Key People

Andy Bird

CEO
Corin M. D. Kent

CFO
Lindsay M. T. Brooks

Chief Human Resources Officer

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Senior Program Coordinator & Relationship Lead