Senior Support Analyst

Job Description

Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility. Responsibilities Direct Responsibilities As the applications to be supported are Client focused , high professional support service is expected Supporting Application end to end, Managing issue and Incident Monitor and Troubleshoot Communicate with stakeholder to inform, investigate and alert about issue. Skill in creating and maintaining the knowledge base Knowledge in writing/reading scripts (ksh..) Creating Application support/technical documentation Contributing Responsibilities Creating Application support/technical documentation Skill in creating and maintaining KEDB Qualifications - External Technical Behavioral Competencies Knowledge and experience with HP-UX/LINUX OS Experience with Unix scripting Knowledge and experience with Database ( Sybase , Oracle ) Experience with PL/SQL Knowledge in Java Specific Qualifications (if required) Knowledge of ITIL. Bachelors degree required; advanced degree considered a plus. Minimum 7 and Maximum 10 years financial industry experience Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Creativity Innovation / Problem solving Communication skills - oral written Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others improve their skills Analytical Ability Ability to inspire others generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if required) Please Note We need 1 internal resource with strong technical experience in SQL Unix .Also have good communication skills.