Senior Support Analyst

Position Purpose

The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility.

Responsibilities

As the applications to be supported are Client focused , high professional support service is expected

Supporting Application end to end, Managing issue and Incident

Monitor and Troubleshoot

Communicate with stakeholder to inform, investigate and alert about issue.

Skill in creating and maintaining the knowledge base

Knowledge in writing/reading scripts (ksh..)

Creating Application support/technical documentation

Creating Application support/technical documentation

Skill in creating and maintaining KEDB

Qualifications - External

Knowledge and experience with HP-UX/LINUX OS

Experience with Unix scripting

Knowledge and experience with Database ( Sybase , Oracle )

Experience with PL/SQL

Knowledge in Java

Knowledge of ITIL.

Bachelors degree required; advanced degree considered a plus.

Minimum 7 and Maximum 10 years financial industry experience

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Creativity Innovation / Problem solving

Communication skills - oral written

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop others improve their skills

Analytical Ability

Ability to inspire others generate people's commitment

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

Other/Specific Qualifications

• Please Note We need

1 internal resource with strong technical experience in SQL Unix .Also have good communication skills.