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Senior Support Analyst

Senior Support Analyst

Oracle

3 - 7 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

communication skills phone etiquette customer support adaptability identifying customer needs working with us customer positive attitude handling escalation calls team player

Work Mode

On-site

Job Type

Full Time

Job Description

You should possess very good communication skills and phone etiquette. With over 3 years of experience in customer support, you have handled a minimum of 40+ calls per day. Your expertise lies in identifying customer needs and assisting them towards resolution, particularly with US customers. It is crucial to maintain a positive attitude and respond calmly to customer complaints while handling escalation calls. You have a proven ability to adapt and thrive in high-stress environments as per business requirements. A willingness to work in US rotational shifts and be present in the office for all 5 working days is a must. Being a team player is essential for this role at Career Level - IC0.,

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Senior Support Analyst