Senior Support Analyst

Net Connect

3 - 6 years

1 - 4 Lacs

mumbai

Posted:5 hours ago| Platform:

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Skills Required

redhat linux instruments troubleshooting accounting system itil accounts receivable tds accounts payable gst general accounting auditing accounting financial services ansible tally erp linux tally taxation unix finance financial statements

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Senior Support Analyst

Key Responsibilities

Analyze business requirements and create
functional specifications
to enhance system performance.
Act as the
primary contact for end users
, performing first-level investigations and providing solutions to known issues.
Conduct
daily health checks
including SOD/EOD processes to ensure a stable production environment.
Monitor alerts, perform
incident triage
, and coordinate with development and support teams to resolve issues promptly.
Take ownership of
service improvement projects
to boost operational efficiency.
Collaborate with IT and business teams to
communicate issues, suggest enhancements
, and escalate unresolved issues appropriately.
Participate in
long-term improvement initiatives
within the support function.

Required Skills & Qualifications

Masters degree
or equivalent in a relevant field.
5+ years
of experience as a Support Analyst, preferably in the
financial services domain
.
Strong understanding of
financial terms, accounting system processes, instruments, and transactions
.
Proficient in
ITIL Operation Methodology
with strong analytical and troubleshooting skills.
Hands-on experience with
Red Hat Linux
and
Windows servers
, including
vulnerability remediation
.
Knowledge of
configuration management, monitoring, and CI tools
on UNIX and Windows platforms (preferably Ansible).
Familiarity with
automation tools
for deployment, customization, upgrades, and monitoring through
DevOps practices
.

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