Job
Description
Job Details: The IT Operations Developer II is responsible for providing technical support, maintenance, and development for business applications This role involves troubleshooting issues, implementing bug fixes, developing enhancements, and ensuring optimal application performance The ideal candidate will have strong technical skills, a deep understanding of software development, and a commitment to delivering excellent user support Essential Duties and Responsibilities: Application Support: Provide technical support for business applications, addressing user queries and resolving technical issues promptly Troubleshooting: Diagnose and troubleshoot difficult application problems, working with users and functional teams to identify root causes and implement solutions Development and Enhancement: Develop and implement application enhancements, bug fixes, and new features based on user requirements and business needs Performance Monitoring: Monitor application performance and system health, ensuring applications run efficiently and identifying potential issues before they impact users User Assistance: Assist users with application-related questions and provide training and documentation to help them effectively use the applications Incident Management: Manage and prioritize incidents and service requests, ensuring timely resolution and stakeholder communication Collaboration: Work closely with development teams, IT, and other stakeholders to implement application updates, patches, and enhancements Documentation: Maintain comprehensive documentation of application configurations, support procedures, development changes, and troubleshooting steps Change Management: Participate in change management processes, ensuring application changes are tested and deployed smoothly Compliance and Security: Ensure applications comply with security policies and regulatory requirements, implementing necessary controls and safeguards Continuous Improvement: Identify process improvements and automation opportunities to enhance application support and efficiency Perform other assigned job-related duties that align with our organizations vision, mission, and values and fall within your scope of practice Qualifications: Education: Bachelors Degree or relevant experience Computer Science, Management Information Systems, or a related field Preferred Certification(s): Any relevant IT Certification Experience: 1+ years relevant or practical experience Special Skills: Proficiency in Programming Languages: Experience with relevant languages like Java, C++, and JavaScript is crucial for developing and supporting applications Database and SQL Server Experience: Experience of working with databases and performing data analysis is essential Web Development Skills: Experience of HTML, CSS, and object-oriented programming to support web-based applications Cloud Computing: Experience with cloud computing, as many applications are now cloud-based Technical Solution Development: Experience developing, supporting, and maintaining technical solutions is essential Developing Collaborator: Improves eloquence in technical discussions Displays growing empathy and self-awareness in team dynamics Demonstrates enhanced problem-solving skills and time management Adapts well to changes in project requirements and technologies
