1499 Application Support Jobs

Experience: 5-7 years of experience in supporting Jira, including workflow configuration, schema configuration, and JQL Skills: Understanding of Jira APIs, webhooks, and web technologies (HTML, CSS, JavaScript, PHP, Java) Certifications: SAFe certifications or strong knowledge preferred Desired Skills: Technical Proficiency: Knowledge of Confluence APIs, DNS, databases, networking, and Active Directory Integration: Develop and maintain integrations between Jira and other systems Problem-Solving: Ability to create logic flow charts and process diagrams based on client needs Key Responsibilities: Configuration and Administration: Provide configuration and administrative support for the Atlassian tool suite, including Jira, Confluence, and key third-party add-ons Workflow Management: Design and manage workflows, fields, screens, reports, and dashboards within Jira User Support: Provide application support for Jira and Confluence to IT and the rest of the business Customization: Customize Jira projects with various schemas to match business needs Training: Train and mentor team members on the effective use of Jira Documentation: Generate documentation on workflows and processes implemented in Jira to support runbooks Troubleshooting: Address user concerns and queries, troubleshoot technical issues Performance Monitoring: Monitor system performance and implement improvements where necessary

Job Type : Contract for 6 Months or 1 Year. Need to work from customer office 3 days in a week . Shift timings : Morning and Afternoon ( General shifts) Request you to kindly share few profiles by today EOD. Please share only good quality profiles. Responsibilities: Building defined flow/VUI Spec into Dialogflow CX to build voice bots or chat bots Designing conversational flow and overall conversational experience within Dialogflow after inputs from clients, PgMs and Voice-UX team Tracking and analyzing the customer experience with the bot for continuous improvement and maintenance Must have prior bot development experience. Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR / Speech Recognition experience/Must have Chat bot dev experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects / CXP , Dialog flow CX etc. A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux A working knowledge of telephony technologies including call routing, SMS, VOIP State Machine Experience & Knowledge Unix/shell scripting (Bash, Powershell or any other shell) Application support experience Nice to have JavaScript, Java

Skillset needed: Good Communication Able to arrange a call with the customer and discuss the issues/resolutions Knowledge of Java/SQL/XML for debugging Good Analytical and problem solving skills Experience/Knowledge of FCC or any other Finastra product will be an advantage Experience level 2 to 6 years on product service/Customer support """ (1) To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project(2) To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards (3) To interact with the customer and internal teams to gather requirements for development purposes (4) To perform activities related to enhancement creation of documents for CMMi and client requirements (5) To provide technical guidance to junior developers

Job Responsibilities Responsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems. Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis. Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request. Propose improvement for systems based on identified process gaps. Collaborating with business users and stakeholders to understand their requirements and providing technical solutions or workarounds to meet their needs. Standardize processes through developing implementation, integration, and documentation in accordance to set standards. Identify and propose suitable processes for automation and implementation. Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment. Highlight and escalates risk issues to relevant parties in a timely manner. Participate in system restoration for Disaster Recovery exercises. Coordinate regular meetings for issues resolution with developers. Perform other duties as and when assigned. Job Requirements Diploma / Degree in Computer Science or Information Technology. Min. 5 years of work experience in the Application or System Support function, preferably in a bank or financial institution. Possess hands-on experience in supporting .NET applications, Workflow and Automation systems. Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users. Possess functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management). Possess FinIQ technical and functional knowledge will be an advantage. Possess Private Wealth support experience will be an advantage. Possess account receivable support experience is a plus. Possess technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services. Possess good understanding and competency in scripting (such as DOS, UNIX or VBA). Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner. Possess collaborative team player working style with demonstration of presentable interpersonal skills. Excellent communication, interpersonal and presentation skills. Demonstrate a strong sense of accountability and ownership of results. Demonstrate sound judgment in reviewing problems and making recommendations / decisions

JD: Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and technologies. Experience with scripting languages (e.g., PowerShell, Python) for automation and customization purposes. In-depth knowledge of ITIL processes, particularly incident and problem management. Proven ability to develop and maintain integrations between IT operations management tools.

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols Advanced knowledge of Service Management architectures and systems Good stakeholder management skills Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders He/She has to provide on call support during the out of business hours

FICO (NYSEFICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. Youll collaborate through innovation with IT, operations teams, product development and product management. VP, Customer Support. What Youll Contribute Product/Customer support for global clients. Manage the flow of customers incidents via telephone, cases/incidents, and working with next level support, infrastructure teams, product teams and manage end-to-end communication with clients based on agreed SLAs. Triage and escalate incidents in a timely manner according to standard operating procedures. Act as a liaison between engineering and consulting teams to resolve incidents. Maintain and determine ways to improve the customer experience and always demonstrating a strong client-focus with professional communication. Maintaining timely, complete and accurate problem status data, resolving routine and complex end-user problems in assigned product areas. Providing technical upgrade services on these solutions and assisting colleagues involved with prospects or new client implementations. You will be using/ working on these skillsLinux, SQL, API, basic networking knowledge, Java, Kubernetes What Were Seeking Bachelors degree or equivalent. Sound understanding in managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions. Good customer-facing skills in general to handle phone and emails of clients. Good understanding about enterprise level application support and infrastructure support. Good knowledge on cloud platform. Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality. Ability to prioritize and manage multiple incidents. Demonstrated ability to interact with diverse customer base successfully. Knowledge/prior exposure to incident/problem/change management. Understanding of ITIL framework. Knowledge of AWS concepts. Fluency in English. Excellent written and verbal skills. Willing to participate on-call rotation to support after hours/weekend. Need to have skillsLinux, SQL, API, basic networking knowledge, Java, Kubernetes Nice to have skillsKafka, Cassandra, AWS, Elasticsearch/kibana, Python, SAML 2.0, Okta, Git Our Offer to You An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICOs solutions, placing us among the worlds top 100 software companies by revenue. We help many of the worlds largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation thats nurtured by a diverse and inclusive environment. Well provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and were proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they dont meet all stated qualifications. While our qualifications are clearly related to role success, each candidates profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to theFICO Privacy policy at https://www.fico.com/en/privacy-policy

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Key Responsibilities Identify Complex problems and needs at the customer site and work throughout the work cycle until the implementation of the solution Lead recipe creation to optimize system performance and Train PSE/AEs' in recipe creation Application Qualification of new technologies/features, Executes -sites, evaluation and demos at customers site Participate in Customer Demo Activities Participate in finding the solution, follow up on solution execution Create new methodologies in order to optimized system performance for specific application Analysis and Transfer new application capabilities in the system envelope from product division to customer application support team Participates in customer technical review meetings Functional Knowledge Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities Business Expertise Understands key business drivers; uses this understanding to accomplish own work Leadership No supervisory responsibilities but provides informal guidance to new team members Problem Solving Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Impact Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills Explains complex information to others in straightforward situations Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 75% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

BI Tools or Data Acceleration/Data Processing deployment and administration Any previous experience of administering In memory columnar databases like Exasol, Greenplum, Vertica, Snowflake Strong analytical and problem-solving skills Ability to communicate orally and in writing in a clear and straightforward manner with a broad range of technical and non-technical users and stakeholders Proactive and focused on results and success; conveys a sense of urgency and drives issues to closure Should be a team player and leader, flexible, hardworking, and self-motivated and have a positive outlook with the ability to take on difficult initiatives and challenges Ability to handle multiple concurrent projects First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.

Data Engineer ensuring the smooth functioning of our applications and data systems. Your expertise in Data Ingestion, Release Management, Monitorization, Incident Review, Databricks, Azure Cloud, and Data Analysis will be instrumental in maintaining the reliability, availability, and performance of our applications and data pipelines. You will collaborate closely with cross-functional teams to support application deployments, monitor system health, analyze data, and provide timely resolutions to incidents. The ideal candidate should have a strong background in Azure DevOps, Azure Cloud specially ADF, Databricks, and AWS Cloud. List of Key Responsibilities: Implement and manage data ingestion processes to acquire data from various sources and ensure its accuracy and completeness in our systems. Collaborate with development and operations teams to facilitate the release management process, ensuring successful and efficient deployment of application updates and enhancements. Monitor the performance and health of applications and data pipelines, promptly identifying and addressing any anomalies or potential issues. Respond to incidents and service requests in a timely manner, conducting thorough incident reviews to identify root causes and implementing effective solutions to prevent recurrence. Utilize Databricks and monitoring tools to analyze application logs, system metrics, and data to diagnose and troubleshoot issues effectively. Analyze data-related issues, troubleshoot data quality problems, and propose solutions to optimize data workflows. Utilize Azure Cloud services to deploy and manage applications and data infrastructure efficiently. Document incident reports, resolutions, and support procedures for knowledge sharing and future reference. Continuously improve support processes and workflows to enhance efficiency, minimize downtime, and improve the overall reliability of applications and data systems. Stay up-to-date with the latest technologies and industry best practices related to application support, data analysis, and cloud services. Technical Knowledge: Technology Level of expertise* Priority Must Nice to have Scala X Spark X Azure Cloud Senior yes X AWS Cloud X Python X Databricks Senior yes X ADF yes X Rstudio/Rconnect Junior X

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals.Job Responsibilities: Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence. Maintain a high-level understanding of the extensive UKG product suite Create and dispatch cases/tickets to the appropriate queue Confirm and/or update customer contact information accurately Monitor the customer self-ticket creation queue and provide timely assistance Collaborate across teams to on-call technicians for urgent customer issues Adhere to standard operating procedures and policies Participate in assigned project work as necessaryRequired Qualifications: Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 1-3 years of customer service experience. Highly motivated and team-oriented Prior inbound phone support Bachelor's degree requiredBCom, BA, BSc Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

iMatch Developer As this is an Intellimatch SME and developer role Interacting with business client stakeholders and assessing requirements for the new reconciliation and responsible for matching rule prototype configuration and implementation in Intellimatch platform Key Accountabilities Design and implement new features based on business and technical requirements Work closely with the globally distributed development teams for development and maintenance application Responsible for working with business users to gather understand collate and document business requirements Communicate with business to understand the requirement Configure the Imatch tool follow the test run process to produce the Imatch results and release cycles working with other members of Program and Release team Understand existing implementation and deliver the additional functionalities that the business request Adhere to the processes laid down by the Program and Project team to produce high quality deliverables and work artifacts Stakeholder Management and Leadership Work closely with the globally distributed development teams for development and maintenance application Primary Skills Provide 3rd line application support Ability to own and resolve the production issues Responsible for working with business users to gather understand collate and document business requirements Communicate with business to understand the requirement Communicate effectively with business analysts project managers and testers understanding detailed business requirements at all stages of the development lifecycle Decision making and Problem Solving Support the technical evaluation root cause gap analysis identify the common issue patterns to come up with long term solutions of issues Participate in the problem management lifecycle tracking and driving issues through problem resolution to controlled change Risk and Control Objective All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Person Specification Contribute to development best practice across the group Cross pollinate the best practices to other team members or resources working within same functional or technical portfolio Support the technical evaluation root cause gap analysis identify the common issue patterns to come up with long term solutions of issues

JD for Application Support Specialist, Kolkata (Metiabruz) location Bachelor's degree or relevant certifications in computer science or information technology. Practical and demonstrable professional experience in a relevant technical field may also be considered in lieu of a degree or certifications. Proven experience in technical support. Strong problem-solving skills with the ability to troubleshoot and resolve application-related issues. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams. Ability to work collaboratively in a team environment, fostering strong working relationships with colleagues and product teams. Detail-oriented with a commitment to documenting support cases, resolutions, and interactions. Willingness and eagerness to continuously learn and deepen technical expertise in supported applications. Ability to read, write and debug common programming languages, such as Python and JavaScript at a basic to intermediate level. Proficiency working with structured data formats, including but not limited to JSON and CSV, as well as experience with other similar file types. Adaptability and a proactive attitude in staying updated with the latest application features and updates. A passion for process improvement and a willingness to contribute to the enhancement of support processes and procedures. Experience in distilling information down for a non-technical audience.

Project description Part of a 16-man team who provides CtB/RtB support for the Bank's Calypso platform. Specifically, this role is in the Calypso Support team so prior experience with Production Support is a must. Responsibilities Run the Bank/Change the Bank function for the Calypso platform Assist with strategic (bank) initiatives to develop capabilities Functional and Technical support of the Calypso application Interact with business users and resolve their queries Work on the rotational afternoon shift Skills Must have 5+ years of experience on Calypso, as a production support analyst or in a hands-on support capacity Knowledge and experience of Calypso Back Office Strong drive for Continuous learning and improvement Good functional knowledge of FX, and MM products Strong communication skills and ability to work in a geographically dispersed team Experience with modern Continuous Integration processes and toolchains Nice to have Collateral Management is a big plus Other Languages EnglishC1 Advanced Seniority Senior

Project description Our client has purchased an off the shelf solution that will allow them to monitor transactional information (pre and post-execution) to detect the occurrence of bad behaviour or misconduct across FICC products by its Global Markets and Group Treasury divisions operating across Auckland, Sydney, Singapore, Hong Kong, Tokyo, London, and New York. Further to this, the solution has a case management capability to manage any investigation that originates from the detection lifecycle. The software will be configured to detect known behaviours identified by major trading regulators/regulations such as the Financial Markets Authority (FCA) / European Market Abuse Regulations. Our client is commencing the implementation phase of the project and requires a number of development, test & operations resources with both Ab Initio and KDB experience. Responsibilities Software development and quality control of software developed by the immediate and wider teams Analyse systems and applications and provide recommendations for enhancement and development Contribute to the technical design of system enhancements Follow release and change processes in the compilation and distribution of software builds and releases to development and test environments, as well as system updates into production Troubleshoot complex deployment and environment issues. Assist with the preparation and documentation of deployment and configuration scripts for development, test, and production environments Skills Must have Essential / Must Have 3+ years of development experience in the required technology domain 2+ years of hands-on q/KDB+ programming language experience is must Excellent hands-on development ability Moderate understanding of the capital markets domain, familiarity with various financial instruments Knowledge of Trade lifecycle Unix (preferably Linux ) experience Strong development lifecycle understanding and capability Strong analytical and problem-solving skills Strong verbal and written communication skills Goal and deadline-oriented, worked in an agile environment Nice to have Banking and Financial Knowledge Other Languages EnglishC1 Advanced Seniority Regular

Skills : Data Governance Preferred qualification: Should be from Support background, should have very good understanding of ITIL process and Service Now tool. Helpful to have sufficient SQL knowledge to be able to understand queries is must. Good knowledge of Unix commands Excellent communication Should be extremely proactive and works well in a collaborative environment. Knowledge on data analysis is a plus

Role & responsibilities Provide support to end users in Singapore market on enquiries to Accounting Software via phone call / email / remote assistance. Provide Software technical assistance, troubleshoot and resolve issue. Perform data migration works. Resolve customer technical issues in a timely and professional manner. Involve in ad-hoc project. Preferred candidate profile Degree or relevant qualification like B.Com, M.Com or equivalent to the field required Strong Accounting knowledge and Software troubleshooting skills is an added advantage Ability to multi-task and work independently in a fast-paced environment Perks and benefits Group Health Insurance and Accidental Life Insurance Gratuity Work Timing General Shift (6:30 AM IST - 3:30 PM IST)(Mon Fri) Mandatory to work from Office Interested candidate please share me your updated resume to mail id - hema.g@digisme.in

Job Title: L3 Java Developer + Support Experience: 3 - 10yrs Industry: All/ BFSI (good to have) Location : Bangalore Shift: General Shift/ Rotational Shift Job Summary: The Java, UNIX+SQL are super mandatory skills. Candidate must have experience in Support and Enhance Projects Key Responsibilities: Provide Level 3 support for critical java based business applications, focusing on issues related to applications running on Unix/Linux environments. The Java, UNIX are super mandatory skills. Diagnose and troubleshoot complex problems involving Java application code, Unix systems, and underlying databases. Write, maintain, and optimize shell scripts for automation, monitoring, and support tasks. Collaborate with development, QA, and infrastructure teams to identify root causes of issues and implement long-term solutions. Support queries running on relational databases (e.g., Oracle, MySQL, DB2), including query optimization and troubleshooting connectivity/performance issues. Participate in on-call rotations and incident management to ensure 24/7 application availability. Document troubleshooting procedures, support workflows, and configuration changes. Assist in deploying application updates and patches, ensuring minimal disruption to business operations. Continuously improve support processes and tools to enhance operational efficiency. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in L3 support roles. Strong proficiency in Java, including understanding of Java application architecture, debugging, and performance tuning. Extensive experience working in Unix/Linux environments with strong command-line skills. Expertise in shell scripting and other scripting languages such as Python or Perl. Solid experience working with relational databases including writing and optimizing SQL queries. Familiarity with Oracle, MySQL, or DB2 preferred. Ability to work effectively under pressure and manage multiple critical issues simultaneously. Excellent communication skills to liaise with cross-functional teams and stakeholders. Interested candidates please share your updated cv on Avani.Vibhute@rigvedtech.com

Windows Nutanix Administrator L1

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Join our innovative team! Apply now Dial HR Anamika : 9811722023 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Join our innovative team! Apply now Dial HR Deepthi : 7829726356 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Mandatory Skills: SQL, PowerShell Experience, Application and production support, Ctrl + M *Note: Only Mumbai locals.

: Job TitleProduct and Change Specialist, VP LocationPune, India Role Description Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications. The AFC (Anti-Financial Crime) line of business has a current portfolio of 25+ applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings. As a Vice President, your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications. You will also be working as application lead and will be responsible for technical & operational processes for all application you support. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Lead and drive production support strategy, ensuring alignment with business objectives and SRE/RTB transformation goals Provide thought leadership in implementing ITIL principles to enhance automation, monitoring and operational efficiency. Manage regional L2 team and vendor teams supporting the application. Ensure the team is up to speed and picks up the support duties. Guiding technical subject matter experts on the applications being supported including business flows, application architecture, and hardware configuration. Own, define and track KPIs, SLAs, Dashboards and operational metrics to measure and improve application stability and performance. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Fostering a culture of continuous learning, proactive monitoring, and incident prevention. Establish governance frameworks for production support operations, ensuring effective tracking and reporting of incidents, problems and changes Mentor and guiding AVPs, fostering technical upskill and knowledge sharing. Provide strategic input into disaster recovery planning, failover strategies and business continuity procedures Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Evaluate and implement emerging technologies to enhance production support capabilities. Ensure regulatory and compliance adherence, managing audits, access reviews, and security controls in line with organizational policies. Drive Programs and Projects for RTB function across domains Lead Application onboarding for all new applications coming into RTB remit to ensure safe and timely transition Develop executive-level reporting on production health, risk, and stability metrics for senior leadership. The candidate will have to work in shifts as part of a Rota covering APAC and EMEA hours between 07:00 IST and 09:00 PM IST (2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Weekend on-call coverage needs to be provided on rotational/need basis. Your skills and experience 13-20+ years of experience in providing hands on IT application support. Experience in managing vendor teams providing 24x7 support. Preferred VP or head of domain role experience, Experience in an investment bank, financial institution or Managed Service Industry Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification). Preferred ITIL v3 foundation certification or higher. Knowledgeable in cloud products like Google Cloud Platform (GCP), AWS and hybrid applications. Understanding of SII and Audit concepts and ability to drive Audit calls Strong understanding of ITIL / DEVOPS best practices for supporting a production environment. Monitoring ToolsKnowledge of Control M, Grafana, Geneos, Google Cloud Monitoring. Understanding of database concepts and exposure in working with Oracle, MS SQL, Big Query etc. databases. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Skills That Will Help You Excel Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills. Proven experience in leading and managing large L2/L3 support teams, including managing vendor teams and offshore resources. across multiple geographies. Able to train, coach, and mentor and know where each technique is best applied. Experience with GCP or another public cloud provider to build applications. Experience in an investment bank, financial institution or large corporation using enterprise hardware and software. Knowledge of Actimize, Mantas, and case management software is good to have. Prior experience in automation projects is great to have. Budget and resource planning experience, optimizing operational costs and workforce efficiency. Strong stakeholder management skills ensuring seamless coordination between business, development, and infrastructure teams. Ability to manage high-pressure issues, coordinating across teams to drive swift resolution. Strong negotiation skills with interface teams to drive process improvements and efficiency gains. How well support you

: Job TitleClient Integration Corporate TitleAssociate LocationMumbai, India Role Description The Technical Support role is to on-board clients into various Corporate Bank platforms by Providing technical / functional support for End-to-End customer testing, Validation of financial message format for customers & the bank in Production & Test environments, focussing on XML, CSV, iDoc, EDIFACT, Monitoring of Certificate expiry, Coordinate Certificate Renewal between Client and L2/Productions, Coordination and execution of setup change, Level1 support for clients call / queries to resolve them by initiating queries within Deutsche Banks organization, and revert with a final response. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers Executing Service Level Agreements and other product-specific documentation requirements with customers Coordinating with the Operations team for smooth start-up of services Manage team and support them on training / Knowledge sharing. Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy. Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management. Supporting existing customers on cash management platforms and back-office administration relating to cash management solutions. Act as contact person (entry point) for clients (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client. Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate, if necessary, provides final feedback to the customer. Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished, and the client satisfaction and loyalty is restored. Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution. Sending the required set-up forms and verify once received. Analyze and resolve connectivity issues as part of customer testing (including understanding of LOG-files) Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect. Understand various financial message / transaction file formats (especially XML) to be tested for compatibility with banks systems. Production cut-over activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals. Coordinate the set-up of clients/accounts in production environment. Perform production set-up verification. Perform hand over procedures to Production Management Team Support Penny Testing along with Production Management/Implementation Manager and customers. Plan, document, track and manage the Client Adoption requests and discuss the priorities when the demand exceeds capacity. Perform server maintenance sanity checks. Coordination of Testing activities with multiple back-end application teams Conduct regular calls with Implementation Managers on regular basis. Support all regions including US/AP/EU in various shift. Raise PKI certificate request and provide the public certificate chain to customers. Receive and validate all signed forms from customers (PKC and CSR confirmation) Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode. Your skills and experience Hands-on experience in Cash / Trade / Custody Application Support Hands-on experience in UNIX Hands-on experience in various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.) Hands-on experience with Core Java Hands-on experience in Oracle Hands-on experience in Firewall opening & networks. Hands-on experience in various file / message formats Knowledge on various compression, encryption techniques Knowledge on SSL and SSH authentication Knowledge on Web methods How well support you . . . .