1499 Application Support Jobs - Page 11

Responsibilities Requisition ID R-10361854 Date posted 06/18/2025 End Date 07/04/2025 City Chennai State/Region Tamil Nadu Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Tech Lead, Application Support What Does a great Tech Lead, Application Support do at Fiserv? Application Support Engineer will support several applications in our Acquiring Business. This exciting role sits at the core of the Application team supporting and resolving issues and operational activities for these applications. This role can also be involved in development and project work. What you will do: Lead a team (mentoring and guiding) of 2-3 members, managing production support. To possess strong technical skills (details mentioned below) including troubleshoot, debugging and performance optimization. Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services Working with development, infrastructure, and other teams to investigate complex issues and implement solutions Maintaining detailed records of issues, resolutions, and troubleshooting procedures. Identifying the underlying causes of issues to prevent recurrence Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes. Configuration changes to support batch processing. Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting. Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis). What you will need to have: 8+ Years of hands-on experience in Oracle PL/SQL. Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications Extensive exposure to ITIL V3 standards. Knowledge in KAFKA and API related environments. Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests. Advanced problem-solving skills, proven ability to think logically and effective time management. Ability to work under pressure to tight deadlines, with a drive and commitment to delivery. Strong analytical, verbal and written communication skills (English) and Quality focused What would be nice to have: DevOps tools, Control-M, TOAD/SQL, GIT repository exposure is plus. Knowledge in core JAVA, Springboot. Good to have experience in credit card/payments/merchant and Banking industry. Certification in or experience in any of the following: University Degree or equivalent industry recognized qualification ITIL V3 certification (Good to have) Certifications in any of the programming languages (PL/SQL, Perl, Python, etc.) Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Overview Must be a strong program manager. Managed 50+ engineers with 5+ managers directy reporting. Shoud have managed arge managed services appication support program. Shoud have cient server appication architecture detais. Must be hands-on with scripting. Shoud poses strong communication, presentation skis. Must have managed customers against given SLAs. SLA tracking, reporting. Shoud be very good in Incident Outage handing. Must be wiing to go beyond to sove probem permanenty. Shoud have good experience managing 5+ managers as direct reportees. Shoud have managed Appication support with knowedge on Infra, Patform, Database maintenance. Abe to tak to customer by quicky understanding the Appication probem and resove.Coach and guide new engineers with proper KT pan. Report progress of the new engineers. Lead from front on difficut probems with Customer.Drive eads to automate repeated tasks and present those with Customer weeky.Contribute to proposas. Responsibiities Must be a strong program manager. Managed 50+ engineers with 5+ managers directy reporting. Shoud have managed arge managed services appication support program. Shoud have cient server appication architecture detais. Must be hands-on with scripting. Shoud poses strong communication, presentation skis. Must have managed customers against given SLAs. SLA tracking, reporting. Shoud be very good in Incident Outage handing. Must be wiing to go beyond to sove probem permanenty. Shoud have good experience managing 5+ managers as direct reportees. Shoud have managed Appication support with knowedge on Infra, Patform, Database maintenance. Abe to tak to customer by quicky understanding the Appication probem and resove.Coach and guide new engineers with proper KT pan. Report progress of the new engineers. Lead from front on difficut probems with Customer.Drive eads to automate repeated tasks and present those with Customer weeky.Contribute to proposas. Must be a strong program manager. Managed 50+ engineers with 5+ managers directy reporting. Shoud have managed arge managed services appication support program. Shoud have cient server appication architecture detais. Must be hands-on with scripting. Shoud poses strong communication, presentation skis. Must have managed customers against given SLAs. SLA tracking, reporting. Shoud be very good in Incident Outage handing. Must be wiing to go beyond to sove probem permanenty. Shoud have good experience managing 5+ managers as direct reportees. Shoud have managed Appication support with knowedge on Infra, Patform, Database maintenance. Abe to tak to customer by quicky understanding the Appication probem and resove.Coach and guide new engineers with proper KT pan. Report progress of the new engineers. Lead from front on difficut probems with Customer.Drive eads to automate repeated tasks and present those with Customer weeky.Contribute to proposas.

The Application Support /Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support. Responsibilities Implement and install Plugin on the customers system. Work offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication). Act positively and respond promptly to the customer s requests/tickets. Prepare, review and ensure accuracy of technical documentation. Conduct Preventive / Corrective Maintenance remotely. Perform any other job-related duties incidental to the work. Requirements Bachelors Degree in Information Technology, Engineering/Science, Computer application or any related field. 1 to 2 years experience in a familiar field. Basic knowledge in operating systems (\\MS Windows). Good Knowledge of advanced Excel. Excellent verbal, written, and interpersonal skills. Excellent team player. Excellent customer service skills. Attention to detail skills. Effective communication skills. ,

Purpose As Data Steward, you are responsible for maintaining integrity, accuracy, and security of data within the IFS system. You ensure compliance with data governance policies, you support seamless data integration, and you provide data-related expertise to optimize business processes and decision-making. Responsibilities Data Integration & Management: You manage the integration of data between IFS and other systems, ensuring harmonization: Vendor data management: creation, update, blocking and unblocking and interface with legacy systems Part management: creation of master parts and residual parts on Integra Data Governance & Quality: You implement and enforce data governance policies and standards for the IFS system. You conduct regular data audits to ensure accuracy, consistency, and completeness of data. You identify, document, and resolve data quality issues. Compliance & Security: You ensure data security measures are adhered to, you work with IT and compliance teams to maintain proper data access controls and safeguards. Continuous Improvement: You propose and implement improvements to enhance data reliability and system performance. Education Bachelor s degree in Information Systems, Data Management, Computer Science, or related field. Relevant certifications in data management, governance, or ERP systems are an advantage Experience 3+ years of experience in data management or data governance roles, preferably working with IFS ERP. Experience in managing master data, metadata, and data structures in an ERP environment. Proven track record of ensuring data quality, conducting data audits, and resolving data discrepancies. Hands-on experience with implementing and managing data governance policies and processes Functional Competencies Tools and data governance Compliance Analytics and reporting Inspection, testing, commissioning and monitoring SBM Product Knowledge Third parties relation management Change Management Data Management Master Data Set-up and Interface SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group ( the Company ). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities. When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. These cookies are required to use this website and cant be turned off. Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitors device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

The Analyst assists in all aspects of computer support for MRO employees, with a focus on troubleshooting and resolving issues both locally and remotely via the phone and remote sessions. Also hands on expertise in Windows/Linux Server Administration. TASKS AND RESPONSIBILITIES: 1. General Serving as the first point of contact for customers seeking technical assistance over the phone or email Utilize the JIRA Service Desk Portal to document cases Monitor ticket activity to ensure tickets are being worked and resolved in a timely fashion with accurate and detailed information 2. PC/User Administration Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Assign users and computers to proper groups in Active Directory Create multiple accounts for user community 3. Operational Support Work with Desktop Support and Application Support for support related items Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately Document processes and procedures 4.Performs other duties as assigned SKILLS|EXPERIENCE: 1-3 years in a Help Desk, desktop support, or application support role Excels in customer service and is detail oriented with excellent verbal, written, interpersonal, and presentation skills Effective problem-solving skills Knowledge of Windows OS, Active Directory, Exchange email administration, Salesforce, SharePoint and Office 365 suite Familiarity with Google Suite Working understanding of TCP/IP networking and network devices Ability to thrive on a small team in a fast-paced environment Associates degree and/or equivalent work experience along with a high school diploma (or equivalent) is required Certifications a plus (A+, MCP, etc.) Technical/Domain Skills: Microsoft Intune Administration, Windows Administration, Laptop administrations, Office 365, MS Entra, Office 365 Admin Center, Active Directory, Genesis Soft-Phone, Education (Required): BE B. Tech, MCA Preferred Full Time Technical Diploma Work Experience (Required): 1 to 3 years

Overview Location - Hyderabad/Gurgaon Experience - 4-8 years L2 Application Support Engineer - (Atlas reasoning engine) We at Publicis Sapient, enable our clients to thrive in Next and to create business value through expert strategies, customer-centric experience design, and world-class product engineering. The future of business is disruptive, transformative and becoming digital to the core. In our 20 + years in IT, never before have we seen such a dire need for transformation in every major industry - from financial services to automotive, consumer products, retail, energy, and travel. To make this transformative journey a reality in these exciting times, we seek Rockstars who will: Brave it out to go do the next; what will be from what is Exhibit the optimism that says there is no limit to what we can achieve deeply-skilled, bold, collaborative, flexible Reimagine the way the world works to help businesses improve the daily lives of people and the world. Our people thrive because of the belief that it is both our privilege and responsibility to usher our clients and the world into Next. Our work is fueled by challenging boundaries, multidisciplinary collaboration, highly agile teams, and the power of the newest technologies and platforms. If that s you, come talk to us! This is the world-class engineering team where you should build your career JOB PURPOSE This position is to provide to 2nd level of support for all application-level production environment issues, user support queries and requests. JOB RESPONSIBILITIES Below are key role and responsibilities for this position: Interact with L1 and keep run-books and Standard support operational procedures(SOP) up-to-date Perform Ad-hoc support tasks and prepare reports for business Troubleshoot all the new incidents/issues for which knowledge base is not available and escalated by L1 team Resolve the incidents/issues as per agreed SLA Address the service requests as per agreed SLA Follow the escalation process to escalate to L3 team or next level of support as per escalation metric if unable to resolve the issue within agreed time window Prepare the Incident post-mortem / RCA(Root cause analysis) report of incidents and share it with all the stakeholders within agreed timeline Perform the shift handover activities as per agreed SOPs Participate in problem management, change management, knowledge management, even management etc. Update knowledge base with new learnings, changes in resolution steps etc. in timely manner Ensure SLA/KPI (under control of L2 team like incident response time are met and collect/update data of it in required tools Help shift/team lead to prepare to various operational reports required by internal and external stakeholders Contribute to support reusable assets and internal knowledge sharing sessions Work to build-up skills for L3 support level Work on POC of different solutions, tools etc. POC Coordinate with L1 and L3 engineers (as per case requirement) on various issues, incidents, service requests, user queries, various changes in environment, various events etc. Work on automation of manual activities if possible and share the details of automation opportunities with L3 team Personal Attributes: Systematic problem-solving approach, coupled with effective communication skills and a sense of drive Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution Should be flexible to work in all shifts Ability to prioritize when under pressure SKILL REQUIREMENTS Must Skills Hands-on experience with Salesforces Atlas Reasoning Engine . Ability to troubleshoot and support AI agent workflows powered by Atlas, including task orchestration and decision-making logic. Familiarity with System 2 reasoning models, reinforcement learning feedback loops, and graph-based architectures. Experience monitoring and optimizing autonomous agent performance in production environments. Proficiency in analyzing logs and telemetry data from Atlas-powered agents to identify and resolve issues. Understanding of event-driven systems and asynchronous task execution in enterprise AI platforms. Ability to collaborate with AI/ML teams to escalate and resolve complex reasoning or orchestration issues. Exposure to Agentforce or similar AI agent ecosystems is a strong plus Familiarity and working experience on ecommerce projects Working knowledge with ServiceNOW ITSM tool Knowledge of Production Support processes and procedures. Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc. Nice to have Skills Good understanding of Accessibility and comfortable using dev tool bar for debugging. Have some exposure of cloud technologies Have understanding of how cloud infrastructure is setup, applications are deployed, various services are setup and used etc. Have ability to understand the technical errors in the application log and understand the solutions provided by L3/Development teams at least at high level

Position Title: Cloud Engineer Position Type: Regular - Full-Time Position Location: Gurgaon Requisition ID: 35394 JOB PURPOSE: We are seeking an experienced Cloud Operations Engineer to design and implement operational processes for cloud infrastructure. The role ensures operational efficiency and reliability within our cloud environment, which includes operational support for Azure Kubernetes Service (AKS). Youll work closely with cross-functional architecture and engineering teams to ensure the reliability of cloud services designing, building and testing the cloud infrastructure services, components and workloads to ensure they are highly available scalable and performant. JOB RESPONSIBILITIES: Establish scalable and efficient operational procedures for cloud infrastructure, including AKS. Collaborate with cloud service providers to ensure reliable and cost-effective cloud operations. Maintain operational governance to ensure adherence to compliance and risk management requirements. Work with cross-functional teams, including IT, development, and security teams, to ensure seamless cloud operations. Manage capacity planning to meet current and future cloud infrastructure demands. Maintain comprehensive documentation of operational processes, procedures, and configurations. Monitor the health of APIs (CPU, Memory etc) Diagnose problem APIs/Function Apps and suggest corrections. Monitor the health of our SQL Managed Instance (CPU, Memory, IO operations) Recommend changes to and implement allocated resources where necessary (change/choose Service Tiers, Hardware etc.) Monitor the health of our Logic Apps (request limits, throttle problems, memory issues on VMs etc) Maintain Certificates, Security (such as client secret resets) between platforms and ensure up - time for all integrations/connections Targeting 50/50 split of effort to the stability and performance of cloud services and infrastructure, and cloud application, workload and infrastructure engineering. Automating repetitive tasks in cloud infrastructure, application and workload deployment to improve efficiency and reduce the potential for human error. Design, build, and maintain scalable and reliable systems to support applications and services on a global scale. Implement tools and frameworks for automation, monitoring, and incident response to ensure system reliability. Implementing observability, across complex cloud workloads and technology stacks. Collaborate with architects, DevOps teams, network engineers, and development teams to optimize application performance and reliability. Conduct post-incident reviews and implement solutions to prevent recurrence of issues. Develop and maintain tools for automated system monitoring and scaling, embedding tools in infrastructure deployments leveraging IaC. Influence and design infrastructure, architecture, standards and methods Influence and Influence and help design cloud infrastructure service architectures and standards for large-scale and global systems. Support developing and maintaining cloud architecture and design documents. Support services prior to production via infrastructure design, software platform development, load testing, capacity planning and launch reviews. Maintain services during deployment and in production by measuring and monitoring key performance and service level indicators including availability, latency, and overall system health. KEY QUALIFICATION & EXPERIENCES: 5 - 7 years experience in cloud infrastructure engineering roles 1-3 years experience as Site Reliability Engineer or similar role, in a global organization. Bachelor s degree in computer science, information systems or other related field (or equivalent work experience) Strong proficiency in architecture principles, cloud native designs and technologies, automation and orchestration frameworks and practices Hands-on experience with IaC and automation tools such as Terraform and Ansible Proficiency in Python, Scripting YAML, Microsoft DevOps, Terraform (IaC), Bash, etc.) for automation tasks. High level of proficiency with performance and scalability on cloud platforms (AWS, Azure, GCP) Experience working with edge compute and containerization technologies (Docker, Kubernetes). Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment. Demonstrated experience developing and/or architecting performant applications in public cloud. Demonstrated experience in implementing cloud observability, across complex cloud workloads and technology stacks. Demonstrated experience working with various cloud native technologies and services including compute, storage, networking, security and data services. Experience with continuous integration and continuous delivery (CI/CD) tooling and practices. OTHER INFORMATION Key internal relationships: Director, IT Operations & Platform Support, Application Support, IT Architects, ITSM Manager, Network Services, Security, IT Operations (internal and external). Key external relationships: External vendors, partners and service providers. Travel: as required. Job is primarily performed in a standard office environment. However, this could be remotely during the COVID pandemic period. McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy Job Family: Information Technology Division: Global Digital Technology Department: Cloud and Data Centre Location(s): IN - India : Haryana : Gurgaon Company: McCain Foods(India) P Ltd "

The Manager for 24x7 Application Support is responsible for ensuring the smooth and efficient operation of mission-critical applications in a round-the-clock support environment. This role involves: Overseeing support teams to maintain high performance and morale. Managing incidents promptly to minimize downtime and impact. Ensuring service levels are consistently met or exceeded. Coordinating with various stakeholders to maintain system uptime and reliability. Proactively identifying potential issues to prevent disruptions. Continuously improving service delivery processes. Ensuring application performance aligns with business objectives. The Support Manager will work proactively to identify potential issues, improve service delivery, and ensure application performance aligns with business objectives. Key Roles and Responsibilities: Service Delivery Management Oversee the 24x7 support services for all critical business applications, ensuring high availability and timely resolution of incidents and requests. Manage and ensure adherence to service level agreements for response times, resolution times and overall service quality. Coordinate with cross-functional teams, including level 2, infrastructure and development teams, to ensure seamless application support, Incident Management Ensure timely identification and resolution of high priority incidents to minimize business disruption. Oversee incident management process, ensuring incidents are logged, tracked and escalated appropriately. Ensure a robust problem management process is in place to address recurring application issues and work with teams to implement long term solutions. Team Leadership and Support Lead and manage the 24x7 support team, ensuring they are adequately staffed and trained to handle the demands of continuous application support Provide leadership and mentoring to team members, setting performance goals and ensuring team performance aligns with organizational expectations. Foster a collaborative and supportive environment, ensuring team can effectively manage incidents and communicate with stakeholders. Continual Service Improvement Proactively identify areas for improvement in application support, implementing enhancements to processes, tools and technologies. Monitor application performance and trends to identify potential issues and ensure service continuity. Work closely with other teams to implement proactive measures that reduce incidents and improve service availability. Stakeholder Communication and Reporting Serve as a primary point of contact for key stakeholders, providing regular updates on application performance, incident resolution and service metrics. Produce regular reports on application support performance including, incident management, downtime and KPIs. Risk and Compliance Management Ensure that the application support service complies with relevant regulatory and security requirements. Monitor and address any security vulnerabilities related to the supported applications. Ensure proper backup, disaster recovery and business continuity plans are in place for all supported applications. Impact Youll Make: Qualifications: Experience 10 + years of experience in application support (Java, Linux, Kafka, PostGre based) and IT service management with at at least 2-3 years of experience in a leadership role. Proven experience managing 24x7 support environments, particularly for mission critical or enterprise level applications. Strong understanding of ITIL processes including incident management, change management and problem management Experience working on monitoring tools, ticketing tools (Splunk, BMC Remedy, JIRA). Familiarity with cloud platforms, infrastructure and applications is a plus. Skills Excellent leadership and team management abilities. Strong communication skills with ability to effectively communicate with both technical teams and business stakeholders. Ability to manage high-pressure situations and ensure swift resolution of incidents. Analytical mindset with the ability to identify trends, root causes and improvement opportunities. Ability to deliver high quality support Certifications ITIL Foundation Certification (preferred) This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Applications Support

Application Support Engineer will support several applications in our Acquiring Business. This exciting role sits at the core of the Application team supporting and resolving issues and operational activities for these applications. This role can also be involved in development and project work. What you will do: Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services Working with development, infrastructure, and other teams to investigate complex issues and implement solutions Maintaining detailed records of issues, resolutions, and troubleshooting procedures. Identifying the underlying causes of issues to prevent recurrence Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes. Configuration changes to support batch processing. Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting. Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis) What you will need to have: 5+ Years of hands-on experience in Oracle PL/SQL. Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications Application Support Experience minimum of 5 years. Extensive exposure to ITIL V3 standards. Knowledge in KAFKA and API related environments. Strong analytical, verbal and written communication skills (English) and Quality focused. Advanced problem-solving skills, proven ability to think logically and effective time management Ability to work under pressure to tight deadlines, with a drive and commitment to delivery Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests. What would be nice to have: DevOps tools, Control-M, TOAD/SQL, GIT repository exposure is plus. Knowledge in core JAVA, Springboot. Good to have experience in credit card/payments/merchant and Banking industry. Certification in or experience in any of the following: University Degree or equivalent industry recognized qualification ITIL V3 certification (Good to have) Certifications in any of the programming languages (PL/SQL, Perl, Python, etc.) Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

We are advancing Digital Shop Floor technologies, collaboration, and leadership across the organization. Specifically, in the platform leadership of our operational technologies that are installed globally across our diverse vaccine, biologics, and small molecule manufacturing arenas. This Director role, Product Manager of Automation and Controls, will lead the full lifecycle of development and operational aspects of our equipment automation, building automation, SCADA technologies, and level 1 controls technologies such as data busses and control cabinets. Responsibilities include architecture, delivery, application standardization, design and build standards, vendor engagement, operational performance oversight, and lifecycle management. We operate in an Agile Product Model way of working with central accountability of a Product with the Product Manager. In the near term, strong focus will be placed on building the capability, working across organizations to build the right capability, partnering with Digital Manufacturing Operations at the site and regional levels. Also, partnering with our Capital Delivery organization to build the right Product Delivery squad for the Product Team. . Primary Responsibilities Talent Lead a global Team of SCADA, Equipment Automation, Controls, & Building Automation professionals. Manage professionals, across several geographies, promoting career development and continuous upskilling of talent to build diverse teams and the ecosystem to empower them Activity engage with partners is holistically managing talent within across Manufacturing Value Team, Digital Manufacturing Operations, and supporting services. Develop a visible and authentic external presence, and strong internal networks, to recruit highly skilled and diverse talent, stay current with industry trends, and establish effective vendor partnerships. Maintain development plans and regularly update skillsets through a commitment to life-long learning Operations Strong and frequent engagement with Digital Manufacturing Operations Site IT & Automation Leadership aligning on Product direction including backlog, prioritization, incident management, and performance. Institutionalize and have accountability of Tier 2/3 application support including managing AMS vendors. Collaborate with Foundational Services organization on operations management and performance of underlying IT technology, architecture, and cyber resilience. Perform Product lifecycle management planning consisting of product roadmap and consolidated view of site roadmaps. Provide total cost management of lifecycle activities including multi-year forecast. Own or oversee global administration SOP s Partner with strategic equipment vendors ensuring operational aspects of automation technology meets our business requirements. Oversee all lifecycle management activities including upgrades and patching. Ensure architecture and supporting services align to agreed resilience model. Delivery Lead a delivery squad that partners with capital Delivery team. Engage equipment vendors to ensure standardized robust solutions. Oversee delivery, ensuring time and budget commitments are met. Plan projects and resource accordingly with internal and external resources. Owns the Delivery Roadmap and all technical implementation standards for Building Automation, SCADA, and Level 1 Controls. Institutionalize and own delivery best practices including documentation and testing methodologies. Partner closely with operations teams to ensure seamless transition from project phases to sustaining operations while ensuring retention of critical knowledge within the organization. Platform Product financial and budgeting accountability and stewardship including MS&O and annual portfolio budgets. Incorporate into overall portfolio management process. Develop strategic roadmaps across all key technologies in the Product. Develop strong relationship with key equipment vendors for alignment in technology, architecture, and LCM. Maintain and enforce global application standards including configuration, SDLC documentation, architecture. Design a robust solution architecture that meeting operational requirements and integrates with other shopfloor applications as required to meet business and compliance drivers. High collaboration with suppliers, to ensure a cohesive technology roadmap is in place, maintain overall master agreements, and lead day to day engagement. Ensure cyber security controls are implemented and maintained. Develop and own platform standards, architectures, and global business processes. Leadership Maintain a strong leadership presence, demonstrating thought leadership and educating/coaching leaders on areas of opportunity. Maintain industry engagement in each of the key technology areas. Ensures accountability - Takes ownership of all aspects of the product management. Drive results with clear actions and accountability. Escalates issues timely as required. Qualifications 10+ years of work experience in a GxP manufacturing environment Bachelor s degree in Engineering, Computer Science or related fields. 18+ year experience with shopfloor automation technologies with strong experience with Rockwell, Siemens platforms including PLC s, Industry leading SCADA platforms including Ignition and Wonderware, level 1 controls including control bus technology such as Profibus and Ethernet I/P. Familiarity with Siemens BAS platforms. Understanding of control panel design best practices. Strong understanding of operational technologies in life science manufacturing specifically the business use cases and value drivers of these solutions. Demonstrated superior management skills as well as communication skills that emphasize collaboration in a matrixed organization and ability to align the organization on complex decisions . Strong quantitative skills and the ability to use data and metrics to inform decisions and drive continuous improvement, using lean manufacturing principles Self-motivated, value-oriented with a mindset of continuous learning. Experience managing and motivating a dispersed international team across multiple time zones Excellent communication and presentation skills for a wide range of audiences; from entry level associates to site-level leaders. Communicates candidly and fluently in English Travel Requirements: 25% Travel is expected to USA, Ireland, Europe and Singapore sites to plan, coordinate and connect with the site stakeholders Ready to work flexible working hours to cover the overlap needed for NA and Europe sites. Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Applied Engineering, Asset Management, Benefits Management, Management Process, Management System Development, Product Management, Requirements Management, Software Product Management, Stakeholder Relationship Management, Strategic Planning, System Designs Preferred Skills: Job Posting End Date: 07/18/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. 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Overview Job Purpose At ICE, we never rest We are on a mission as a team We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities Our start-up roots keep us nimble, flexible, and moving fast We take ownership and make decisions We all work for one company and work together to drive growth across the business We engage in robust debates to find the best path, and then we move forward as one team We take pride in what we do, acting with integrity and passion, so that our customers can perform better We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders Every day we work toward transforming global markets The Application Engineering team provides top-tier support, maintenance and solution design on multiple applications, including MFT (Sterling Integrator, Axway), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau) This Engineer will create and maintain availability and high-performance of various applications in mixed UNIX and Windows development, non-production, and production environments This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse Responsibilities Design, plan and implementation of integrated solutions Tune systems for maximum available performance Respond to and assist in production operations in a 24/7 environment Troubleshoot and resolve issues both proactively and as discovered Application support and administration for Sterling Integrator and File Gateway, IBM MQ, SWIFT, and other applications Manage application configurations, patch levels and evolution paths Provide technical analysis, resolve problems, and propose solutions Provide support to and coordinate with developers, operations staff, release engineers, and end-users Educate and mentor team members and operations staff Participate in a weekly on-call rotation for after-hours support and change events Knowledge and Experience Bachelor s degree in CIS or equivalent experience in Computer Science / Information Technology 5+ years experience with IBM Websphere MQ Strong initiative to learn and assimilate new software/technologies and improve business processes Demonstrated knowledge of Linux Operating Systems (RedHat variants preferred) Demonstrated fundamental knowledge of Windows Operating Systems (2019+) Fundamental understanding of the SDLC process, and tools (GIT, Jenkins, Puppet, etc ) Fundamental understanding of Operational Concepts (DR, BCP, Prod vs Non-Prod) Functional Application Development Knowledge (GoLang, Python, BPML, JavaScript, Bash, PowerShell and/or others) Top-tier analytics and problem solving Ability to work in a fast-paced service-oriented team environment Customer focused, and dedicated to the best possible user experience Communicate effectively with both technical and business resources Fluent speaking, reading, and writing in English Preferred 1+ years broad experience with Sterling Integrator and File Gateway (MFT and/or EDI) 1+ years experience with LDAP systems Experience in automation tool development and methodologies Strong understanding of project management, organization, and time management Basic understanding of SQL Database concepts (Oracle, MySQL)

To support our rapid growth, we are seeking talented,motivated engineers to join our office in Chandigarh who will be part of adynamic global team delivering and supporting technology infrastructure to meetthe growth needs of the business. As an AS Engineer, you will collaborate withthe Engineering and Development teams to ensure the designed product andservice is fully operational with streamlined process and procedures forongoing support and maintenance. Application Support Engineer will take ownershipof resolving product issues through its life cycle and communication tomultiple stakeholders. Engineers will ensure process adherence and focus ondelivering Quality output.To be successful, you must be an excellent teamplayer and self-motivated person who can carry out duties with minimalsupervision. Requirements Work in production support shifts and off hour production emergencies. Monitoring the production environment and ensuring smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analyzing, identifying root cause and resolving technical problems byunderstanding business operations, product features and technical solutions. Automating scheduled production processes. Testing and controlling the changes applied to the test and productionEnvironment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. Works on complex issues where analysis of situations or data requires anin-depth evaluation of variable factors. TrainJunior Engineers and other members of the Application Team. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)

We have opening for SAP Lead - FICO in Bangalore If interested apply to serena@hr-central.in Job Description We are looking for a seasoned SAP Consultant Lead with 10+ years of experience . The candidate will be responsible for leading SAP projects and providing techno functional expertise across various SAP modules. Key Responsibilities • Lead and manage SAP projects, upgrade, and support projects • Collaborate with internal & external stakeholders to identify business requirements and develop SAP solutions supported by automation and AI • Oversee the design, configuration, and implementation of SAP modules • Provide technical guidance and mentorship to junior team members • Ensure project deliverables are completed on time, within scope, and budget • Conduct workshops and training for new modules • Stay updated with the latest SAP technologies and best practices and SAP AI technologies • Work very closely with all internal business team to identify opportunities of end-to-end process automation and eliminate manual work Required Skills and Qualifications • Bachelors degree in computer science, Information Technology, or related field • 10+ years of experience in SAP implementation, development, and support Projects • Strong expertise in SAP FICO • Proven experience in project management and stakeholder management • Excellent communication and interpersonal skills • Ability to work independently and collaboratively in a fast-paced environment • BRD Preparation & Gap analysis Preferred Qualifications • SAP certifications in relevant modules • Experience with SAP FICO • Knowledge of Agile methodologies • Experience in multiple industries and global projects regards Serena

The abiity to be a team payer The abiity and ski to train other peope in procedura and technica topics Strong communication and coaboration skis Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Experience in Impementation, and design ServiceNow CSM soutions Preferred technica and professiona experience Experience in CSM Appication reated integration use cases Exceent in cient stakehoder and customers management

Position Overview: We are looking for Support Engineer L2 with 5+ years of experience in . NET Core and have worked in Cloud environment, preferably AWS. This role involves resolving complex issues, performing root cause analysis, and identifying permanent fixes to recurring problems. The candidate should be able to debug code, collaborate with delivery teams, and handle service requests effectively. Must be open to working in shifts if required. Key Responsibilities : Handle second-level production issues and service requests. Perform in-depth diagnostics and root cause analysis. Develop quick fixes or patches to resolve issues promptly. Monitor application health and proactively resolve potential bottlenecks. Prepare incident reports and implement permanent fixes or preventive measures. Provide technical mentoring to L1 engineers. Open to working in shift if required. Skills : Programming : C, . NET Core Environment: Visual Studio, Azure DevOps, Git Support : Experience in incident, problem, and service resolution Cloud : Experience with AWS services (such as EC2, S3, AWS CloudWatch etc. ) and Azure Qualifications: Bachelor degree in computer science or related disciplines. 5+ years of strong experience in application support with . NET Core and AWS/Azure. Familiar with cloud-native services (preferably AWS). Soft Skills: Ability to quickly debug, resolve, and respond to production issues under pressure. Collaborative team player who can handle responsibilities independently when required. Good communication skills for interacting with stakeholders and service delivery teams. Willingness to learn and adapt to new technologies and responsibilities. Work Experience ASP. NET Core, AWS/Azure, Handle L2 support

Position Overview: We are looking for a Support Engineer L3 with 7+ years of experience in . NET Core and AWS, and a strong ability to debug and resolve complex and high-priority production issues. This role involves designing permanent fixes, mentoring L1 and L2 engineers, and addressing the most challenging problems under pressure. Must be able to openly collaborate with delivery teams, architecture, and operations. Must be open to working in shift if required. Key Responsibilities : Handle third-level and highest-priority production issues. Perform complex diagnostics, deep root-cause analysis, and permanent fixes. Develop and implement enhancement requests and patches for legacy components. Provide technical leadership, mentoring, and guidance to L1 and L2 engineers. Collaborate with delivery and architecture teams to resolve chronic issues. Prepare incident reviews, postmortems, and improvement plans. Open to working in shift if required Skills : Programming : C, . NET Core(expert) Environment: Visual Studio, Azure DevOps, Git, CI pipeline, code reviews. Support : Experience in incident, problem change, and release processes. Cloud : Experience with AWS services (such as EC2, S3, AWS CloudWatch etc. ) and Azure Qualifications: Bachelor degree in computer science or related disciplines. 7+ years of strong experience in application support with . NET Core and AWS . Familiar with cloud-native services and architecture (preferably AWS). Experience mentoring and guiding L1 and L2 engineers. Soft Skills: Ability to quickly debug, resolve, and respond to production issues under pressure. Collaborative team player who can handle responsibilities independently when required. Good communication skills for interacting with stakeholders and service delivery teams. Willingness to learn and adapt wo new technologies and responsibilities. Work Experience ASP. NET Core, AWS, Azure, Handle L3 Support

Job Description: Essential Job Functions: Finacle Core Banking Technical Architecture & design Total Seven years experience of working in IT / Core Banking Application support in similar projects. Minimum 5 years experience in Finacle10. x customization development and Design C24 / FI knowledge Finacle 10. x and 7. x interface Development, Application APIs, ISO 8583, html Knowledge on Finacle Product objects (tables, indexes, batch jobs, services, APIs, deployments) Must have working experience with different open source technology. Finacle Application Knowledge (functional)PL SQL working knowledge Experience in Java /. net preferable Basic Qualifications: Graduate in Engineering / MCA/ BE/ B. Tech. in Computer Science & Engineering (Passed with First Class/Division) or equivalent or higher qualification Good team collaboration and communication abilities Willingness to take ownership of complex technical challenges Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Mandatory Experience and Knowledge- Total Seven years experience of working in IT Technical Application support. Minimum Five years Working Experience on Finacle version 7. 0. 18 or 7. 0. 25 or higher version, Customization, Implementation, Configuration etc. Working experience on Finacle UBS version 10. 2. 18, knowledge of FCIDE, FSDP, APDM etc. Knowledge of Internet Banking (FEBA Ver. 11. X or higher), Customization, Implementation, Configuration. - Knowledge of Banking Operation Logic, RTGS, NEFT, Trade Finance, EOD, BOD etc. Working knowledge on Finacle UBS version 10. 2. 18, knowledge of FCIDE, FSDP, APDM etc. Working experience of Finacle Scripting, Vendor Management, customization etc. Should have worked in Similar Project as Finacle Application L2 for at least one Scheduled Commercial Banks in India having more than 1000 branches. Basic Qualifications: Graduate in Engineering / MCA/ BE/ B. Tech. in Computer Science & Engineering (Passed with First Class/Division) or equivalent or higher qualification Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Mandatory Experience and Knowledge-- Total five years experience of working in IT / Core Banking Application support in similar projects. Minimum three years Working Experience of Customization, Implementation, Configuration on Finacle version 7. 0. 18 or 7. 0. 25 or higher version etc. Knowledge of Internet Banking (FEBA Ver. 11. X or higher), Customization, Implementation, Configuration etc. Knowledge of Banking Operation Logic, RTGS, NEFT, Trade Finance, EOD, BOD etc. Working knowledge on Finacle UBS version 10. 2. 18, knowledge of FCIDE, FSDP, APDM etc. Working experience of Finacle Scripting Basic Qualifications: Graduate in Engineering / MCA/ BE/ B. Tech. in Computer Science & Engineering (Passed with First Class/Division) or equivalent or higher qualification Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Work within the Productions Operations technical team, primarily focused on Front Office applications technical support to users. Team is responsible for delivering day to day support, issue resolution, incident/problem management, and small technology change. Application support is focused on Aladdin and Portware as the key systems, along with other existing toolsets including Bloomberg TCA, Liquidnet, Tradeweb, and trading venues. Drive issue resolution, participate in testing, develop procedural documentation and manuals. Continuously look for opportunities to improve service levels, system performance and vendor relations. The role is part of a global team covering US, EMEA and APAC regions. The team provides support during regional business hours 7am-6pm, handing over responsibility from region to region during the global working day. The position is based in India. MAIN RESPONSIBILITIES Provide day-to-day support for primarily Front Office application suite including Aladdin and Portware. Other applications may come into scope for India team to support Perform issues resolution, incidents/problems management Track BAU support issues, bug fixes and changes with vendors Work with cross-functional teams to resolve technical issues with the system Perform testing of Front Office application suite for patching infrastructure and enterprise tool changes. Manage user on-boarding and certification renewals. Manage the identification, resolution and escalation of risks and issues Work within the FO operations team with responsibility for managing controls and risk exceptions for vendor, risk and internal project reporting (40%) Ensure support documentation is maintained in collaboration with the Development Team KEY SKILLS AND EXPERIENCE Effective communication and presentation skills that can be used with both technical and business audiences Customer focused and highly service aware - able to demonstrate experience in setting and meeting deadlines Risk aware - able to demonstrate experience identifying and mitigating risks Able to form effective relationships with the business and to understand business drivers Able to form effective relationships with development teams, technical services teams, third party vendors. Technical skills required to diagnose issues at levels 2 and 3 Experience with ServiceNow platform Knowledge of an enterprise scheduling system, ability to write and maintain scheduling jobs Knowledge of cloud-based infrastructure (preferably Amazon Web Services) PERSONAL QUALITIES Basic understanding of investment management in terms of products, processes, and systems Approachable & able to work with people at all levels in the organization (demonstrable Team player) Inquisitive, pro-active, with good logical, analytical, and diagnostic skills Strong attention to detail Self-starter, uses own initiative Strong written and oral communication skills Owns and resolves issues Ability to gain an in-depth understanding of all Front Office systems and business processes QUALIFICATIONS AND TRAINING Qualifications in project management and / or software development methodologies would be beneficial Understanding of ITIL processes Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Technology

Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills. Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment. Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry. Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell. Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries. Understanding of network protocols, configurations, and troubleshooting network-related issues. Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable) Familiarity with ITIL incident management processes. Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues. Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable) Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable) Experience in Fixed Income Markets or financial applications support is preferred Strong attention to detail and ability to follow processes. Ability to adapt to changing priorities and client needs with good verbal and written communication skills.

What You'll Do The Technical Support Engineer is the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings, You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution, You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones You will report to Manager, Product Support What Your Responsibilities Will Be You will be front line contact for external customers by answering technical support telephone calls, chats and emails Answer questions and troubleshoot issues related to use of SaaS software applications You will be a contact for external customers by answering technical support telephone calls, chats, and emails, Oversee Tier 2 AvaTax and related Connector technical issues through resolution, Attain intermediate/experienced proficiency in the primary tasks and technical workings for AvaTax and related Connectors, and all Avalara services, Comprehend technical interoperability for products in Avalara Portfolio, Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation, Collaborate with Tier 1/2 teams and the department QA team for process improvement and training, Set up test environments to verify reported software bugs and record in our issue tracking system Jira, What Youll Need To Be Successful 3+ years in a technical support environment supporting software or SaaS products, In depth technical expertise in Application Support or Product Support Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems, Willingness to work in 24/7 environment, How Well Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses, Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance, Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship, What You Need To Know About Avalara Were Avalara Were defining the relationship between tax and tech, Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business Our growth is real, and were not slowing down until weve achieved our mission to be part of every transaction in the world, Were bright, innovative, and disruptive, like the orange we love to wear It captures our quirky spirit and optimistic mindset It shows off the culture weve designed, that empowers our people to win Ownership and achievement go hand in hand here We instill passion in our people through the trust we place in them, Weve been different from day one Join us, and your career will be too, Were An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company ? we dont want people to fit into our culture, but to enrich it All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law If you require any reasonable adjustments during the recruitment process, please let us know,

1. Handle BAU activities for a call center application in a professional and efficient manner. 2. Performed daily system health checks, generating and disseminating business-ready reports to ensure system stability and performance. 3. Managed the application deployment process, coordinating between development, testing, and production teams to ensure smooth transitions 4. Handled SQL queries to troubleshoot database-related issues and ensure seamless application functionality and seamless deployment of updates. 5. Collaborate with team members and other departments to ensure seamless customer service delivery. 6. Diagnose, troubleshoot, and offer solutions to client queries and technical problems 7. Analyze logs and resolve issues within Service Level Agreement (SLA) timeframes 8. Prepare and maintain comprehensive documentation for all issues and solutions and recommend optimizations to enhance business performance. 9. Identify root causes and offer appropriate solutions on each ticket. 10. Resolve customer complaints and issues with patience and empathy, escalating complex problems to the appropriate department when necessary. 11. Maintain detailed monitoring alerts to check accurate in the server and application level. 12. Coordinated change and release management, ensuring minimal system downtime 13. Continuously strive to improve customer satisfaction and meet individual and team performance targets. 14. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Candidates who are interested may send their resumes to twinkle.b@camsonline.com

Were looking for an Engineer Application Support to join our Technical Support team in Pune This position primarily focusing on supporting our ILC business customers, Working for Signify means being creative and adaptive Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career Together, were transforming our industry, As the world leader in lighting, were constantly ahead of the curve Through our leadership in connected lighting and the Internet of Things, were breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025, As Engineer Application Support will support the quotations, field services, and sales team and be responsible for the planning, creation, and delivery of device layouts, bill of materials, and project submittal packages along with any other supporting documentation regarding lighting and lighting control systems, This position is responsible for applying the appropriate technical knowledge, skillset, tools, and techniques required to communicate and document the correct type, quantity, and installation location of our lighting and controls products as required, The incumbent acts as the knowledge expert in commercial and industrial applications as they relate to applying complete system solutions This position requires highly technical individuals capable of understanding system components and project specifications to develop a customized solution to meet the scope of each project The person must be versatile and can adapt to changing business needs, Were on the lookout for forward-thinking innovators with a passion for sustainability If you match this description, get in touch! What Youll Do Review electrical job specifications to provide a customized lighting control solution based on reflected ceiling plans, riser drawings, fixture schedules, panel schedules, and power plans, Generate project specific device placement drawings based on project control/design intent, Develop a communication line with quotations, field services, product managers, technical support, agents, engineers, and inside sales teams, Understand customer intent for lighting & control systems and communicate necessary improvements based on your research of NEC standards, Maintain project deadlines and follow up on outstanding projects with the internal teams, Versatility and agility to support Specialty Application needs, Your Qualifications Graduate in Engineering with minimum of 5 years of experience reading electrical design drawings; reflected ceiling plans, panel schedules, fixture schedules, etc (Graduate in Engineering, BSc/ MSc, Electrical/ Electronics with 6+ years of similar experience will also be considered) Strong knowledge of lighting control systems and electrical components/installations Proficient with AutoCAD and Bluebeam (or other similar design software) Ability to multi-task and prioritize workload efficiently and a strong technical aptitude and learning agile, Effective interpersonal skills with the ability to interact with customers via the phone, e-mail and other written and verbal communication mediums, Our candidate profile is just a guide We know that many talented people only apply for jobs when there is an exact match If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you, What Youll Get In Return? Competitive salary depending on experience Extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching, Opportunity to buy Signify products with discount, Were offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles Learning is fundamental to our culture Through continuous learning, we are transforming the industry You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences, See #SignifyLife through the eyes of our employees!

Onboarding & Support Specialist Care Team Looking for a trailblazing Concierge Extraordinaire to join our team!! We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion If you have exceptional communication skills with a flair for understanding diverse client needs?especially from the USA, UK, and Canada?and are ready to make an impact, wed love to hear from you! Responsibilities: Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours, Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence Ensure students are excited to join and remain in the program, Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service, Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback, Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns, Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials, Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities, Qualifications: International Client Experience: Minimum of 2 yearsexperience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles, Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving, Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process, Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations, Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada, Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions, Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved, Technologically Savvy: Comfortable with modern technology and support tools (e-g , Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues, Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success, Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement, Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates, Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets, Career Growth Orientation: Eagerness for long-term professional growth and development within the company, Additional Requirements: Mid-Senior Level: We are specifically looking for individuals at the mid-senior level?please apply only if you are not a manager or team lead, Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions, Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care, Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients, Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes, Benefits: Competitive salary and benefits package, Opportunities for career advancement and professional growth, A supportive and dynamic team environment where innovation and creativity are encouraged, How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you,