Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Software License Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica). Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM. Good understanding of publisher contracts, license metrics and product use rights. Experience in creation of entitlements, license overview report and contracts. Experience in handling software license requests and performing technical validation. Key Responsibilities: Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards. • Maintain software installation records in SAM tool and perform product normalization. • Perform license reconciliation in SAM tool. • Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance. • Respond to customer queries on software licensing. • Create customized reports and recommendations to report on SAM function activities. • Identify cost savings and license re-harvesting opportunities. • Drive periodic or ad-hoc stakeholder and project meetings. Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others). • Update software entitlement and agreement information into the SAM tool. Technical Experience: • Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) • Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports • Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Professional Attributes: Excellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management Tools Good to Have Skills: Analytical and Communication Skills Candidate should be flexible on doing shifts and coming to office. Educational Qualification: 15 years of full-time education Desired Certifications: CSAM CITAM