Application Support Analyst

Our Client Is a Singapore based Software Product company with nearly 30 years of track record in providing Enterprise Software Products & Solutions to Clients in various industries.

This is a full-time on-site role for an Application Support Analyst in Hyderabad. The role involves providing technical support for applications, troubleshooting, analyzing issues, and collaborating with the development team to enhance application functionality and user experience.

· Job Title: Application Support Analyst

· Location: Hyderabad

· Experience: 2+ years

· Job Type : Full Time Permanent

. Interview Mode: Face to Face Only

· Notice Period:- Immediate joiners

. Client : MNC Client

. Mandatory Skill: ASP.NET, VB.NET, SSRS, C#.NET, APIs, Debugging,Troubleshooting,problem Solving

Responsibilities:

• Providing Technical Support to Level 1 and Level 2 Singapore Application Support Team, and to clients when required on the HRIQ Application Software
• Root Cause Analysis and Troubleshooting of the functional/technical Product Queries escalated
• Debug the Web Application Software in ASP.NET, VB.NET, SSRS, C#.NET, APIs and Mobile Applications in Xamarin, MAUI, C# and Microsoft SQL Server.
• Perform Data fixes, Technical Bug fixes and Configuration fixes as assigned by Reporting Manager
• Work with the Core Development team for enhancements/Customisations.
• Learn the software and business processes for the respective application.
• To handle issues by responding in a timely manner in accordance with the Priority and Severity.
• Implementations of new application releases, adhering to the best practices of the release management process.
• Maintaining and updating technical documents and procedures
• Provide back-up to the Level 1 Support
• Communicate and work closely with the Application Support Team and Software Development Team at a local and international level.
• Logging of tickets and all transaction on the Support ticketing tool

Requirements:

• Strong understanding of software applications and systems
• Proficiency in troubleshooting and problem-solving
• Excellent communication skills and ability to work in a team
• Extensive Knowledge and skills of SQL databases and scripting languages
• Knowledge and Skills in ASP.net, VB.net, C#.net, javascript, jquery to debug the applications
• Experience in customer support or technical support roles
• Bachelor's degree in Computer Science or related field
• Excellent troubleshooting and communication skills.