Application Development Senior Analyst - HIH - Evernorth

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Application Development Senior Analyst (Prod Support)

Position Overview

The Application Development Senior Analyst role will report to the Core Ops Engineering organization and will play as a pivotal role within a high-performing team whose main objective is to ensure some of our core US Medical applications remain up and running 24x7. This permanent position will follow Site Reliability Engineering (SRE) practices deploying and maintaining our applications.

Job Overview:

This position will support the US Medical application Individual Book Of Record (IBOR) with Production Support. The infrastructure is built on WebSphere Application Server on Linux connecting to Oracle Databases. Day to day will involve supporting Ansible and Python scripts that manage regular tasks supporting the infrastructure. The team works to ensure 24x7 support with minimal downtime. Tools used to help troubleshooting include Dynatrace, Splunk.

Responsibilities:

< >Acts as the SME for day-to-day production operations for applications within Core Ops Engineering.Provides comprehensive consultation to business unit and vendor services partners at the highest technical level on all phases of issue analysis, incident management and problem management.Partners with operational readiness team in coordinating and implementing projects into production environment.Acts as a SME for reviewing baseline production changes across the Enterprise release calendar.Standard Operating Procedure (SOP) Ownership - Document SOP and certify the SOP’s created by Support Analysts.Maintains Known Error Database repository.Maintains Inventory of Operational Run Books, servers, IP addresses, URLs/DNS, databases, Mainframe regions, firewall rules. Inventory to be organized by environment including PFIX, staging and Production regions.Maintains Inventory of all TSG developed applications including the technology used, server names and locations by environment, dependencies on other applications and databases.Defines and Performs business requirements gathering and analysis.Works with strategic partner & IT areas to deliver high availability systems for business customers and clients.Responds 7X24 to alerts & participate in P1/P2 calls; identify root cause & participate in triage/restoration efforts.Participates in Application Problem Management including resolution, communication, reporting and ticket routing.Identifies problems and drives resolution of incidents.Daily resolution documentation (i.e. outage summary, 5 points, operations status summaries).Participates in priority incident management crisis calls, weekly calls with IT and business partners on issues impacting business productivity.Participates with project & delivery teams on sessions for new applications transitioning to production support.Leads problem analysis, and root cause analysis on key issues impacting service to customers.Ensures that projects are delivered on time/within budget & are of the highest quality, meeting all team standards.Ensures that production support SLA metrics are met monthly.Ensures change management processes on team are followed per change and release management guidelines.Researches and evaluates alternative solutions and recommends the most efficient and cost-effective application programming solution for continuous improvement opportunities.Ensures applications are available per business SLAs, providing daily service status, measured by monthly SLA and operating reports.Partner with the team accountable for issue triage, including application incident management and reporting.Acts as SME for production best practices, technical and operating standards (e.g. Run time improvements, Data Quality improvements) and workflow process.Partners in the Post Implementation and Warranty project phases, also participate in deferred defects discussions.Accountable for supporting the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds.Supports an effective legal/regulatory compliance program across IT - designed to prevent, detect, report and remedy compliance gaps.Partner with other Business areas and Infrastructure Operations.Forward looking in anticipating and identifying future technology impacts and preparing the organizations foundation to meet future demands.

Education: