Analyst - Risk Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Responsibilities:

• Deliver comprehensive performance reporting and Insights to help the GCS Global Pay and Marketing leadership team and individuals evaluate and drive business performance.
• Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
• Understand complex operational systems and business intelligence tools , sales platforms for developing efficient , insightful products and offerings for customers
• Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
• Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
• Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Transform the team from product centric to customer centric operating model by providing end to end servicing on user issues
• Improve responsiveness and quality of case management using process & technology transformation
• Build a champion team who is focused on delivering business results with servicing and innovation at their core
• Enhance customer service experience by incorporating self-servicing capabilities & upskilling team members on new age technology platforms & capabilities to provide strong customer service

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience

3 - 6 Years’ experience in Reporting & Analysis is necessary. Candidate will be required to work with multiple GCS global partners to deliver on Standard/BAUs and adhocs report

Preferred: Relevant experience in Banking, Financial services industries is preferred

Academic Background

Graduate, Masters in Business Administration or Masters in technology

Functional

• Strategic mindset and ability to generate meaningful insights from data, produce analytic reports & cross link with business impact on key KPIs
• Strong strategic thinking and problem – solving skills
• Prior experience of stakeholder engagement
• Strong written & verbal communication skills, ability to translate complex data concepts to non-technical audience

Technical

• Strong reporting background and high proficiency in Python, SQL (Advanced level preferred) and Tableau
• Strong knowledge in Data extraction, Data cleaning, data manipulation, data quality and exposure to perform complex data procedures
• Good understanding of reporting automation & producing reports using Excel & Tableau

Platforms

• MS Office Suite (Word, Excel, Power point, Access)
• Python
• SQL
• Hive
• Tableau

Behavioral

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.