Analyst - Risk Management

Job Description

Roles and Responsibilities Proactively monitor transactions and merchant activity to detect and prevent suspicious or fraudulent behavior in real time. Investigate flagged transactions promptly and take immediate action to minimize potential financial losses. Collaborate closely with partner banks, law enforcement authorities, and cybercrime units to report fraud cases and ensure timely resolution and recovery. Handle transaction discrepancies and disputes raised by customers or merchants, ensuring accurate documentation and swift resolution. Engage directly with merchants and customers to gather insights, validate claims, and communicate outcomes effectively. Prepare detailed fraud incident reports and dashboards for internal stakeholders and external regulatory bodies. Drive process improvements by identifying patterns, suggesting preventive controls, and contributing to system enhancements. Play a key role in saving fraud-related losses by acting quickly and strategically in high-risk scenarios. Skills and Experience Bachelors Degree. Freshers, knowledge about a customer support app or CRM, such as Freshdesk Interpersonal skills - Friendly and pleasant demeanor over phone and email Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours.