Analyst - Risk Management

AMERICAN EXPRESS

4 - 7 years

17 - 19 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

relationship management career development sas analytical wellness risk management digital marketing operations monitoring python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Perform thorough research on Complaints from Card Members received on daily basis
Identify issues proactively and through Card Member Complaints by conducting root cause analysis on Offers, and then take corrective and preventive actions (CAPA)
Ensure compliance and quality review of all components
Monitor Offer Performance and make timely recommendations to address any concerns
Escalate complaints that may need further research by relevant teams and partner to provide timely resolutions.
Drive processes improvement solutions, support mitigation of process risk and generate data insights for leadership, stakeholders and program partners
Ensure all work is carried out and documented in accordance with required standards, methods and procedures
Manage stakeholders, streamline and standardize process, drive process efficiencies and customer satisfaction

Minimum Qualifications

Strong relationship management skills, and ability to influence and collaborate across multiple partners and stakeholders.
Proven ability to independently manage multiple workstreams and consistently drive results.
Strong attention to detail to ensure complaints are resolved accurately
Project management skills with a strong focus on process excellence
Demonstrates analytical and systematic approach to problem solving- Knowledge of advanced excel, VBA, Power BI, Python, SAS highly desirable
Ability to think innovatively and challenge the status quo.
Excellent verbal and written communication
Desire to work in a fast-paced, dynamic environment.

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