Analyst

Your Role

• Enter routine and basic to complex custom orders submitted by clients into the ERP system, ensuring accuracy, completeness, and timely processing.
• Process orders using information from contracts, proposals, sample submission forms, and supporting documents such as client Purchase Orders and Master Service Agreements.
• Generate client quotes, revisions, and amendments.
• Finalize the custom service proposals, including revisions and amendments.
• Add and maintain client credit ratings in Salesforce.
• Set up assays in Oracle, Salesforce, and LIMS ERP modules.
• Participate in regular calls with internal stakeholders including Account Managers, Project Managers, Finance, and Operations to clarify requirements, resolve order issues, and align on next steps.
• Maintain order information throughout the project lifecycle, including monitoring integration between ERP and LIMS systems. Perform cancellations, pricing modifications, purchase order updates, address changes, and other required modifications in a compliant manner based on inputs from clients, Project Management, or Finance.
• Generate and monitor daily reports to identify discrepancies between LIMS and Oracle, ensuring accurate revenue recognition and invoicing.
• Maintain and update Standard Operating Procedures (SOPs), Work Instructions, and training documentation to support Global Orders Management harmonization, keeping the OM toolbox current in Salesforce.
• Communicate order-related information clearly and confidently during live stakeholder calls, including explaining dependencies, risks, and required actions.
• Review order inputs using a logical and analytical approach to identify gaps, inconsistencies, or potential risks prior to processing.
• Proactively seek clarification and challenge unclear or incomplete information to ensure accuracy, compliance, and correct outcomes.
• Willingness to work in multiple shifts (UK, US, or APAC).
• Perform any other reasonable tasks required to support the end-to-end Order-to-Cash process.
  

Who You Are

• Bachelor’s degree from a reputed university.
• Excellent oral and written communication and collaboration skills.
• 2–3 years of experience in data entry and management within ERP systems (e.g., Oracle, SAP, or equivalent) and CRM platforms (e.g., Salesforce, Siebel, SAGE).
• Experience working with cross-functional teams; multi-site and multi-country exposure preferred.
• Self-motivated, well-organized, and able to work effectively as a team player with a positive attitude.
• Proficient in company ERP (Oracle), LIMS, and CRM systems, with the ability to train other OM team members and relevant Bio Reliance personnel as requested, and to support access enablement once competency is established.
• Demonstrated logical thinking and problem-solving ability, applying sound judgment and common sense in order management scenarios.
• Ability to think beyond standard procedures, while remaining compliant, to manage non-standard or complex order situations.
• Strong computer skills, including Excel, PowerPoint, and Visio.