Analyst - Learning

Sanofi

1 - 6 years

4 - 8 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

articulate storyline training instructional design servicenow lms vendor management project management training management presentation skills autocad training coordination successfactors content development e-learning scorm pro-e training delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Main responsibilities:

Manage and resolve queries from employees about Sanofi e-learning applications using the procedures provided and articles in the knowledge base.
Conduct in-depth investigations on user cases and articulate the findings in a concise manner.
Work in the case management tool to report each case and progress on the resolution (ServiceNow)
Provide customer service to end-users and e-learning admins in writing.
Survey user satisfaction with the LMS application and its user support. Records and analyses information in order to contribute to service improvement.

About you:

Experience: 1 year of professional experience is a requirement. A bachelors degree is a requirement.
Soft skills: Ability to interact with internal and external clients in a professional manner. Quick Learner with Proactive customer focus. Attentive to customer needs and feedback
Technical skills: E-learning application knowledge is an advantage. MS Office knowledge Experience in incident management tools. ServiceNow expertise is an advantage LMS experience is preferred. Ability to interact with internal and external clients in a professional manner
Languages: Good communication skills (both verbal and written).

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