As an Experience Management Associate, you will be part of an industry leading, high performing team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.
We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.
The opportunity
The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.
Provide operation support for various administrative projects including but not limited mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.
Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.
Your key responsibilities
- Review of experience Management activities (Demand trackers, bench Management, Tool updates) and Database Management
- Good analytical skills and generate reports and dashboards (Availability and Variance reports etc).
- Mailbox Support and Maintenance and demonstrates attention to detail
- Conflict resolution and problem solving (e.g. resource allocation on multiple projects and soft blocking by competency leaders)
- Mentor and provide on the job training for new associates.
- Proficient in MS office package and Intermediary level of expertise in data Visualization tools.
- Effective resource scheduling, maintenance, and updates
- Database management and reconciliation (Maintain and manage skill sets, competencies and certifications of client serving professionals)
- Basic Dashboard and reporting activities
Skills and attributes for success
- Flexible with working hours
- High energy level, confident and assertive
- Good verbal and written communication skills.
- Excellent teaming and interpersonal skills.
- Prioritization and Co-Ordination Skills
- Positive attitude and ability to excel under tight timelines.
- Good analytical skills.
- Excellent implementation skills.
To qualify for the role, you must have
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Education
- Graduate in related discipline
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Experience
- Prior work experience in same or related domain, 0 to 4 years
- Experience in multiple systems and applications
- Prior work experience in a large professional services or financial services company
- Experience working with clients from different countries (Desirable)
- Experience working in a business where the primary spoken language is English
Ideally, you ll also have
- Demonstrate proficiency and experience in MS Office Suite especially in Excel
- Excellent written and oral communication skills in English language
- Strong presentational skills ability to clearly communicate complex messages to a variety of audiences
