Amazon Connect Cloud Engineer

Location: Gachibowli, HYD

Duration: 12 Months

Amazon Connect Cloud Engineer (AWS Certified)

Required Qualifications

• AWS Certification

  : Solutions Architect, Developer, or Advanced Networking (Associate or Professional level required).

• 5+ years

  of direct, hands-on experience in

  Amazon Connect implementation

  for enterprise clients.
• Proven

  end-to-end delivery experience

  — from design and development to production rollout.
• Strong knowledge of AWS services:

  Lambda, API Gateway, DynamoDB, Lex, Polly, Contact Lens, CloudWatch, and Kinesis

  .
• Experience with

  AI-powered contact center automation

  (chatbots, voice bots, speech analytics).
• Expertise in

  telephony, VoIP, SIP, PSTN

  , and call routing strategies.
• Proficiency in

  Python, Node.js, or JavaScript

  for backend automation and integration.

Preferred Skills

• Multiple

  AWS Certifications

  (Professional or Specialty level).
• Experience migrating from legacy platforms (

  Cisco, Avaya, Genesys, NICE, Five9

  ) to Amazon Connect.
• Strong understanding of

  enterprise CX/EX KPIs

  and how AI automation drives measurable business value.
• Excellent communication, consulting, and client-facing delivery skills.

Key Responsibilities

End-to-End Implementation

• Lead

  end-to-end Amazon Connect deployments

  — from requirements gathering, architecture design, and configuration to testing and go-live.
• Develop and implement

  IVR call flows, routing strategies, and agent hierarchies

  tailored to enterprise needs.
• Deliver

  secure, scalable, and resilient

  cloud contact centers with high availability and disaster recovery.

AI-Powered Contact Center Solutions

• Integrate

  Amazon Lex, Contact Lens, and AWS AI/ML services

  for conversational AI, voice bots, and real-time speech analytics.
• Automate workflows and backend processes using

  AWS Lambda, Step Functions, and API Gateway

  .
• Design and implement

  self-service and AI-driven automation

  to reduce manual handling and improve CX/EX.

System Integration & Cloud Engineering

• Integrate Amazon Connect with

  CRM, ERP, and workforce management systems

  (e.g., Salesforce, ServiceNow, Dynamics 365, Zendesk).
• Build backend solutions leveraging

  DynamoDB, S3, Kinesis, CloudWatch, and QuickSight

  for reporting and analytics.
• Troubleshoot and resolve issues related to

  SIP/VoIP, PSTN, and telephony integrations

  .