AI Design & Prompt Engineering
• Architect GPT-4 flows using OpenAI API to support franchise lead generation and operational support• Develop prompt libraries, fallback logic, and multi-turn interaction templates tailored to each user persona• Ensure alignment with Microsoft’s Responsible AI frameworkSystem Integration & Automation• Configure webhooks, CRM pipelines, and automation sequences via Zapier, Make, or Microsoft AI connectors• Collaborate with internal teams to ensure PL·AI® outputs integrate with lead dashboards, support systems, and marketing tools• Enable hand-offs between AI workflows and human intervention when requiredKnowledge Structuring & Content Enablement• Tag and convert SOPs, playbooks, training materials, and FAQs into AI-readable formats• Create structured documents for contextual LLM retrieval based on role, geography, and business context• Configure response logic based on user type (prospect, franchisee, support, admin)LLM Ops & Model Lifecycle Management• Establish operational standards for AI behavior monitoring, issue logging, and iterative improvement• Implement versioning, performance tracking, and usage audits of prompt flows• Build logging and feedback loops to capture edge cases, misfires, and retraining signals• Work with stakeholders to define escalation paths for unsupported intents or failed conversations• Deliver tooling and documentation for post-deployment monitoring and maintenanceDocumentation & Internal Handover• Deliver annotated prompts, prompt flow diagrams, logic maps, and system integration guides• Train internal users on how PL·AI® works, what can be edited, and how to expand future modules• Ensure a clean, well-documented sandbox for future scale-up phasesRequirementsDemonstrated experience with OpenAI GPT-4 API and enterprise-grade prompt engineering • Strong working knowledge of Microsoft AI, Azure AI tools, and integration with business systems• Hands-on expertise in workflow automation platforms (Zapier, Make, n8n)• Experience with LLM Ops, including prompt versioning, monitoring, logging, and real-time refinement• Familiarity with CRM platforms like HubSpot or Salesforce and their data structure• Prior exposure to franchise or retail operations is preferred• Ability to document and transfer complex AI logic to technical and non-technical stakeholders• Highly independent, fast-moving, and comfortable working on contract termsBenefitsHybrid working optionCan be employed anywhere else but must be able to commit the minimum working hours per week and deliver results

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