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AGM - Quality (Customer Experience)

AGM - Quality (Customer Experience)

TELUS Digital

7 - 15 years

0 Lacs

noida uttar pradesh

Posted:5 days ago| Platform: Shine logo

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Skills Required

performance improvement people leadership rca continuous improvement process efficiency compliance customer satisfaction performance metrics reporting analytics strategic vision quality strategy global stakeholder management quality governance audits insights transformation projects automation initiatives sop standardization qa frameworks vocnps

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a strategic and data-driven Quality Leader at our company, you will be responsible for overseeing the global quality function across international processes. Your deep expertise in quality frameworks, performance improvement, people leadership, and global stakeholder management will be key to your success in this role. Key Responsibilities: - Drive end-to-end Quality Strategy across multiple international business units. - Lead teams of Quality Managers/Analysts to deliver world-class customer experience. - Build and implement quality governance, audits, RCA, and continuous improvement initiatives. - Partner with global leaders to enhance process efficiency, compliance, and customer satisfaction. - Manage performance metrics, insights, and reporting across regions. - Lead transformation projects, automation initiatives, and SOP standardization. Qualification Required: - 15+ years in Quality, with at least 7+ years in senior leadership roles. - Strong experience in international or global operations. - Expertise in QA frameworks, analytics, VOC/NPS, and process excellence. - Exceptional stakeholder management, communication, and strategic vision. If this opportunity aligns with your career aspirations and you possess the required qualifications and experience, we encourage you to apply or share your resume at patan.rihanullakhan@telusinternational.com.,

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AGM - Quality (Customer Experience)